Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very professional. Engineer explained everything each step of the way.
Very satisfied.
August 27, 2026
Unprompted review
Reply from British Gas
Thanks so much for taking time out of your day to write this – we really do appreciate it :)
If you need any help in future, please don’t hesitate to reach out on our social media platforms: LinkedIn, Instagram, X or Facebook. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thanks again, Shaz
Major work carried out quickly and…
Major work carried out quickly and efficiently
August 19, 2026
Unprompted review
Reply from British Gas
Hi Stewart, Thanks for your feedback 💙
We're pleased to hear the work was carried out quickly and efficiently. It's great to know the service met your expectations.
Thanks for choosing British Gas.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram.
Were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Reply from British Gas
Hi Jane, it is amazing to read that the engineer was jolly and decent.
Thank you for trusting us to take care of your home.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram.
Were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Worst company iv have ever dealt with…
Worst company iv have ever dealt with should rename it South Africa / India gas you never speak to anyone who can fully understand you then they lie and lie to you.can not wait until my contract runs out
August 29, 2026
Unprompted review
Reply from British Gas
Hi Mr A Sheehan, Thanks for your feedback💙
I'm sorry to hear you've had such a frustrating experience with us. I understand how important it is to be able to communicate clearly and get the right information first time, so it's disappointing to hear that's not been the case for you.
We also regret that you feel you've been let down and appreciate you sharing your concerns. Feedback like this helps us understand where we need to do better.
We’re sorry we haven't met your expectations, so we can investigate into this for you please reach out to us on our social media platforms — Facebook via https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram.
Just mention Trustpilot and a brief summary of your review so we can find your query quickly.
If you don't have access to do this, you can use the webchat option via the website or app.
Thanks, Faatimah💙
Did everything required to install…
Did everything required to install boiler where many hurdles dealt with. Great service
August 25, 2026
Unprompted review
Reply from British Gas
Hello David, thank you for your review and I am pleased you are happy with the service provided with your boiler installation.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Engineer on time with appt
Engineer on time with appt, & was very good, definitely worth being with British gas
August 28, 2026
Unprompted review
Reply from British Gas
Hi Michael 💙
Thank you for your kind comments. We're pleased to hear that the engineer arrived as scheduled and delivered excellent service. Your feedback means a lot to us, and we're thrilled that you're happy with your decision to be with British Gas.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
The engineer that service boiler are…
The engineer that service boiler are very friendly and answering any questions you have
August 27, 2026
Unprompted review
Reply from British Gas
Hi David, it is amazing to read that the engineer was informative and friendly.
Thank you for trusting us to take care of your home.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram.
Were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Only gave 1 star because needed a start…
Only gave 1 star because needed a start typing useless ex special forces ex police wife a surgeon disabled now phoned 83 times 34 times said it was all done incompetent staff asked for bill large print through post 21 times asked never came asked 103 times change account to Mrs and Mr gave marriage certificate email and posted 91 times email 102 times posted record delivery with signed for by representative of British gas LBC RADIO AND SKY ARE VERY INTERESTED AND GB NEWS INTERESTED IN AIRING THIS HOW A VEYERAN MILITARY AS BEEN TREATED PLUS ADDED CREDIT AT POST OFFICE AND IT NOT SHOWING 7 times this happened in last couple of months disgraceful service just using credit then moving to a better networks
If thinking of using these don't they are rubbish
August 28, 2026
Unprompted review
Reply from British Gas
Hi Andrew,
I'm really sorry to hear how difficult this has been for you. Having to contact us repeatedly about large-print bills, account name changes, and top-up payments not showing would be incredibly frustrating, and I can understand why you're so disappointed.
This isn't the experience we want any of our customers to have, especially after you've spent so much time trying to get these issues resolved. We'd like to take a closer look and see what we can do to help.
Please reach out to us on our social media platforms — Facebook via https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot and a brief summary of the issues that are still ongoing, and we'll do our best to investigate further.
If you don't have access to do this, you can use the webchat option via the website or app.
Thank you,
Faatimah 💙
Reply from British Gas
Hi Mark, that is fantastic to hear, we aim to give quality, easy and efficient service and I’m really happy to see we have.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Beware of calls from British gas…
Beware of calls from British gas regarding "your meters Have to be changed dialog" forcing you to agree to having them changed. Only when you get the confirmation it then states Smart meter.This was discussed at The time with the agent who said this was not a smart Meter install. Just replacing the older meters. I do not like being scammed by anyone especially a company I have been with for over 45 years and I am quite satisfied with the way I pay my bills.If British gas do not want to loose customers I suggest they do not try to scam them into agreeing for services or products they neither want or need.UPDATE British gas replied and want me to talk about my experience with the problem, on social media platforms listed as I do not use any of theses maybe they can read this review and understand how their company needs regulation over calls to existing customers insisting on installing products I can chose myself on the website if, and when I want to, and not forced into by a marketing ploy to get everyone on smart meters, which I thought was a choice on your company web app.
August 29, 2026
Unprompted review
Reply from British Gas
Hi Mr Goodwin,
I'm sorry to hear about your experience. I can understand why you'd feel frustrated if you were told the appointment was simply to replace your existing meters, only to later find out it was booked as a smart meter installation.
We'd never want our customers to feel pressured into something they don't want, and it's disappointing to hear you've been left feeling this way after being with us for over 45 years.
I'd like us to take a closer look at what happened, please reach out to us on our social media platforms — Facebook via https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram.
Just mention Trustpilot and a brief summary of your review so we can find your query quickly.
If you don't have access to do this, you can use the webchat option via the website or app.
Thanks,
Faatimah 💙
New Gas Boiler
I was worried about having a new boiler but did not need to be. I had a survey done first by British Gas then went ahead with the installation. The work was completed in a day by a very competent guy who kept me infirmed about what he was doing. Very tidy worker and contacted me day after to check all ok. I would certainly recommend British Gas.
August 24, 2026
Unprompted review
Reply from British Gas
Thank you, Joyce, for taking the time to share your experience with us. We're delighted to hear that the boiler installation process went smoothly and helped put your mind at ease.
It's great to know that your engineer kept you informed throughout the installation, completed the work to a high standard, and left everything clean and tidy. We're also pleased that the follow-up call the next day provided further reassurance that everything was working as expected.
Your recommendation means a great deal to us 💙
Thank you for choosing British Gas and for placing your trust in us.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram.
Were open 8am-8pm Mon-Fri and 8am-6pm on weekends and bank holidays, Just mention Trustpilot so we can pick up your query quickly 😊
Faatimah 💙
The engineer who fitted my new meter…
The engineer who fitted my new meter was the best I have ever had he was friendly and was excellent at his job
August 28, 2026
Unprompted review
Reply from British Gas
Hello Kevin,
Thank you for taking the time to leave a review. I'm delighted to hear that the engineer who fitted your new meter was the best you've ever had.
It's fantastic to know that they were friendly and demonstrated such a high level of skill and professionalism throughout the installation. Feedback like this is always appreciated and is a wonderful recognition of the hard work our engineers put into delivering excellent service.
I'll be sure to pass your kind comments on to the team.
Thanks, Asif.
Jamie was just great he did a great job…
Jamie was just great he did a great job and tidied up after the job was finished.He was helpful and answered all my questions.thanks
August 28, 2026
Unprompted review
Reply from British Gas
Hello Robert,
Thank you for taking the time to leave a review. I'm delighted to hear that Jamie provided such a great service and that you were pleased with the work carried out.
It's fantastic to know that he took the time to answer all of your questions, was helpful throughout the visit and left everything clean and tidy once the job was completed. That level of care and professionalism is exactly what we aim to deliver.
I'll be sure to pass your kind feedback on to Jamie and the team.
Thanks, Asif.
The engineer was polite and…
The engineer was polite and knowledgeable, after looking at the boiler he reassured me that it was fixable. He said it needed a new fan and would check his van, if he didn’t have one he would reach out to other engineers in the area and get one.
Thank you British Gas and to William
August 28, 2026
Unprompted review
Reply from British Gas
Hello,
Thank you for taking the time to leave a review. I'm pleased to hear that William was able to quickly identify the issue with your boiler and provide reassurance that it could be repaired.
It's great to know that he shared his plan clearly, checked for the required part and was prepared to go the extra mile to source it from other engineers if needed. Providing knowledgeable advice and giving customers confidence that their issue can be resolved is exactly the kind of service we aim to deliver.
Thank you for your kind comments about William and the support you received. I'll make sure your feedback is shared with the team.
Thanks, Asif.
Possibly the worst customer services…
Possibly the worst customer services team you can imagine. You never speak to UK based call handlers, abroad based call handlers have no empowerment to resolve issues, expect unreasonable waits to get issues resolved. Still waiting after 10 days for a call back. Calling them means I get stuck in the abroad customer services loop with no resolution. Shocking.
I really look forward to the automated response for this review the same as all your negative reviews on here asking me to reach out to you, again, rather than using the account number I have supplied and you trying some proactive customer care.
August 22, 2026
Unprompted review
Reply from British Gas
Hello Andrew,
Thank you for taking the time to leave a review. I'm sorry to hear that you've been left feeling disappointed by the support you've received.
I appreciate how frustrating it must be when you're trying to get an issue resolved and feel that progress isn't being made, particularly when you're waiting for a callback that hasn't arrived. I also understand your concerns about having to make repeated contact without receiving the outcome you're looking for.
I'd like the opportunity to have this reviewed further. Please send us a private message on Facebook, Instagram or LinkedIn with #Trustpilot and a brief summary of your review. My team can then look into what's happened and see how we can help.
Thanks, Asif.
Great service
Great service. Friendly engineers who explain everything so clearly. Provide peace of mind that our gas appliances are safe and in good working order.
August 28, 2026
Unprompted review
Reply from British Gas
Hello Karen,
Thank you for taking the time to leave a review. I'm delighted to hear that you've received great service from our engineers and that they took the time to explain everything clearly.
It's especially pleasing to know that their support has given you peace of mind about the safety and condition of your gas appliances. Providing reassuring, professional service and helping customers feel confident in their home's systems is exactly what we aim for.
I really appreciate your kind feedback and will make sure it's shared with the team.
Thanks, Asif.
Excellent service from BG and…
Excellent service from BG and technician Dan, he’s done a marvellous job throughout. Everything explained as the job progressed.
August 28, 2026
Unprompted review
Reply from British Gas
Hello Adrian,
Thank you for taking the time to leave a review. I'm delighted to hear that you received excellent service from both British Gas and Dan.
It's great to know that Dan did such a marvellous job and kept you informed throughout by explaining everything as the work progressed. Clear communication and professional workmanship are incredibly important, so it's fantastic to hear that this was reflected in your experience.
I'll be sure to pass your kind feedback on to Dan and the team.
Thanks, Asif.
The engineer all came to my property…
The engineer all came to my property did everything that he said he was going to do he was on time and very professional at what he did thanks to John he got everything working again
August 28, 2026
Unprompted review
Reply from British Gas
Hello,
Thank you for taking the time to leave a review. I'm delighted to hear that John provided such a positive experience during his visit.
It's great to know that he arrived on time, carried out everything he said he would and got everything working again. Professionalism, reliability and delivering on our commitments are all things we strive for, so it's fantastic to hear that John's service reflected this.
I'll make sure your kind comments are passed on to him and the wider team.
Thanks, Asif.
Reply from British Gas
We're so glad to hear you had such a positive experience with our service! It's wonderful to know that our efforts to be fast and efficient are appreciated. Thank you for taking the time to share your feedback.
Thanks^Asif.
Still waiting for a refund for over…
Still waiting for a refund for over payments! Now they have sent an email stating that they are looking into issues with my smart meter, why? There is no problem! Could it be that I am actually using the correct amount of electricity now and they can't justify a direct debit of £244 per month? Hmm. .. watch this space
August 28, 2026
Unprompted review
Reply from British Gas
Hello Melanie,
Thank you for taking the time to leave a review. I'm sorry to hear about your concerns regarding your refund and the communication you've received about your smart meter.
I can understand why this would be frustrating, particularly when you're still waiting for an overpayment refund and have then received correspondence about a potential smart meter issue that you weren't expecting. Having uncertainty around your account and payments is understandably concerning.
I'd like the opportunity to look into this further for you. Please send us a private message on Facebook, Instagram or LinkedIn with #Trustpilot and a brief summary of your review. My team can then review your account and the updates you've received to see how we can help.
Thanks, Asif.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.