House of Isabella Reviews 

Great service and goods are fantastic and the outlet is great

AWFUL company. Do NOT order anything from them.
I placed an order on 26th July. Heard nothing for weeks. I then cancelled the order but it arrived on 1st September.
I tried to return the order but the returns portal said I was out of the returns window which I was not. I emailed and was told the returns portal was undergoing maintenance and I would be able to return the order. I have been requesting instructions on how to return the order and have my refund but am no longer getting replies. Possibly the worst customer service I have ever dealt with.

Great service from the House of Isabella team! We ordered two bedside tables, a desk and a chair, and couldn’t be happier with everything. Beautiful designs, great quality and excellent service throughout. Highly recommend!

This is my second purchase, great communication, obsessed with Floabelle

Bought a side table with a tile design. Lovely unique piece and very good quality. Delivery took a while but the piece is worth waiting for.

I ordered a table lamp, and received an email shortly afterwards informing me unfortunately, the last two lamps in stock were damaged. The company gave me two choices-wait around four weeks for restock to arrive or full refund. I waited for the lamp to come back in stock. Customer service very good. Kept informed of progress, carrier etc., until it got here. Pleased I waited it’s a pretty lamp & shade.

The communication and timing was exactly as told. Once I received my coasters I was delighted with how they look in my living room. They were packed perfectly so arrived safe and sound.

Cheap nasty plastic vine leaf not worth £27 ...refused delivery

I wanted to place an order for a superking bed which was £6,655 reduced to£3,194.40. The bed didn't come with the floating divan and I had queried if this could be reduced given that I was purchasing 2 items together. Laura emailed me and confirmed that the cost could be reduced by 10% if I was purchasing the floating divan and superking bed togther and asked if I wanted to place the order on Friday 4th September 2026 14:51. I responded on Friday 4th September at exactly 15:00 confirming that I wanted to go ahead with the order at the offered price. I noticed over the weekend that the bed had went back up to £3,993. I didn't think anything of it and thought the reduced price would still be offered, given that I had started this query back on 28th August. On Monday morning (7th September), Laura emailed to say they would no longer be giving the reduced price as the bed was no longer in the sale. I feel this is totally unfair, it was not my fault that your replies were so slow that you couldn't put the order through quick enough. I responded in good time. £3,500 is a lot of money and if you don't need it then I'll be sure to go elsewhere as Pavillion Broadway were much quicker in responding to my emails.

At the moment your courier has postponed delivery twice and hopefully we receive it tomorrow
At the moment the experience has been very poor and hopefully we have no damage as it been sent to two different depots
Jeff Brown

The delivery of my table was cancelled twice at very short notice. In each case, the courier told me the table was not there when they went to collect it. When it was finally delivered, the white glove service I had paid an extra £50 for was not provided. This company is very good at sending nice customer service emails but they do not appear to be competent. I complained a week ago and they said they would look into it. I have heard nothing more.

Parasol cover is great and delivered as promised. Very happy

Don't buy anything from them. I bought a ceramic lamp base for GBP110 and I regret that.

First they needed a lot of time to send the item to me. 10 days, maybe even more. When I received a lamp base, it was broken.

I contacted their support, they told me to open a return case, and when I did that they rejected my return. By their unfair policies, customers have one day to open a case and return the item if it is delivered broken.

Item was not well packed and they didn't even put a single "fragile" sticker on the box. I lost a bunch of money, don't be like me and don't buy anything from them.

Lovely candle, reasonably priced, really quick delivery

Very expensive, poor quality, and disappointing customer service
I’m very disappointed with my purchase. The sofa was very expensive, but it is not the same as shown in the pictures. The sofa is very hard and uncomfortable, and the quality is much worse than I expected for the price.

I also ordered a shelf unit, but they sent me a cheaper and completely different item in the wrong package.

The worst part is the customer service. Despite receiving the wrong product and a sofa that does not match the advertised pictures, they refuse to exchange the items or provide a refund.

For the price I paid, I expected much better quality and service. Unfortunately, I cannot recommend this company. Very disappointing experience

Bought beautiful picture frame, good quality and resembled as pictured. Delivered within a week.

Excellent quality lampshades. Order dispatched promptly and accurate delivery updates received. All in all a brilliant shopping experience.

At first glance, House of Isabella presents itself as a premium retailer with a sophisticated, professional-looking website. Unfortunately, my experience revealed that beneath the polished appearance lies a maze of small print and policies that seem designed to protect the company rather than help customers.

A perfect example is their use of the word "Outlet" discreetly tagged onto the end of a product description. Most customers would understandably assume this is simply a category or promotional label. What it actually means is that the item is non-returnable, a crucial detail that isn't made clear on the product page itself and is instead buried 747 words deep within their delivery and returns policy. By the time you discover this, it's too late.

Customer service was equally frustrating when discussing the product I received. The colour shown online differed significantly from the item delivered, yet when this was raised the response seemed to ignore the obvious discrepancy. It felt as though the company had suddenly developed a case of selective colour blindness, insisting that what was in front of me somehow matched the website images despite the clear difference.

My overall impression is of a business that relies heavily on terms, conditions and technicalities whenever a customer raises a legitimate concern. Rather than focusing on fairness and customer satisfaction, the experience felt like a constant exercise in deflecting responsibility.

If you're considering purchasing from House of Isabella, my advice would be simple: don’t!! I don’t know who Isabella is but my advice is to give her house a very wide berth.

Order Ref: WEB262336

Update following response from House of Isabella (and their attempt to silence me).

For clarity, my review acknowledged that the term OUTLET was tagged to the end of the product title. My issue relates to what this term actually means for the customer which, as I said, is buried at the bottom of a 747 word Delivery and Returns policy. If transparency is such a priority for you, then your product title should be a lot clearer - e.g. SALE ITEM - SOLD AS SEEN NO RETURNS instead of the far more ambiguous term, OUTLET.

As for the discrepancies on the colour of the item, I just wish Trustpilot had the option to post images so that we could let your customers (and potential customers) decide.

I stand by every word and hope this helps others avoid the same trap I have found myself in.

I purchased 2 bedside tables. The quality of which are excellent. Was notified when they were going to delivered and arrived on time. I was very impressed with the standard of the packaging. I had one very minor issue relating to the thread on one of the leg studs. Customer service was excellent and sent out a complete new set. I will definitely purchase from House of Isabella in the future.