I somehow got a faulty item. I contacted the team and their response was immediate. The staff member who assisted me was super friendly and helpful, and the issue was resolved right away. Honestly, on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team reached out to let us know that their last few bar stools we loved and ordered had been damaged they offered us an immediate refund or store credit. We decided to wait until stock came throug... See more
I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled. The service was excellent, and I’m... See more
Very easy dealing , small error in communication caused by myself leaving/adding letters to my email address . This was sorted quickly as was the delivery , few days and coffee table and counter stool... See more
4.5
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service
Fast response time to questions
Fast delivery
Top quality - stunning light
June 29, 2026
High recommendation
From the time my order was submitted to delivery which was extremely fast with item carefully packed and the quality as per description. Extremely satisfied first time customer
June 29, 2026
Absolutely love!!
June 6, 2026
Thank you to the staff at the House of…
Thank you to the staff at the House of Isabella in QLD,
I purchased the Paul & Joe quality cushion insert, because I am currently doing some simple decorating at my fiancé's apartment in Hampton East VIC.
I noticed that the European cushion that he loves to use on his sofa was a quality Paul & Joe Cushion Insert, so I sourced around for a matching one and discovered that the House of Isabella is a stockist.
Now my fiancé has nice matching 60x60cm Made in Australia Paul & Joe Feather & Duck Down Cushion Inserts.
I make a conscious decision to prioritise purchasing from Australian Businesses like the House of Isabella, who stock quality Australian based brands who manufacture locally because, buying "Australian Made" supports Australian Businesses and decent hardworking Australian Workers & guarantees high quality due to Australia's strict manufacturing, safety, and labor regulations.
My sincere Thanks to the all the staff at the House of Isabella,
Melanie Holder
Melbourne cbd VIC
June 1, 2026
Unprompted review
What to expect out of a furniture company
The products in themselves are impressive, and any further communications I've had with customer service have been surprisingly quick, which hasn't been the case with other furniture companies.
Would recommend/10
June 15, 2026
Unprompted review
Sarah was professional
Sarah was professional, experienced and so lovely. She knew exactly what l wanted and was able to give solutions to problems quickly.
June 4, 2026
Excellent customer service!
I recently had an issue with a lamp that arrived damaged. After contacting the company, the matter was resolved very quickly and a replacement lamp was sent without any hassle.
The new lamp arrived in perfect condition and looks fantastic in my living room. I really appreciate the prompt response, professional communication, and commitment to customer satisfaction.
Thank you for making the process so easy. I would happily recommend this company to others and would not hesitate to purchase from them again.
June 3, 2026
Unprompted review
The product was excellent but the…
The product was excellent but the process of delivery was needlessly complicated and required someone to be present for long periods during the work week
May 8, 2026
Reply from House of Isabella
Hi Sophie,
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re very sorry for the inconvenience you experienced with the delivery process. Some of our items are fragile and require careful handling, and in certain cases the courier does need someone present to receive the delivery to help ensure the item arrives safely and without damage.
We understand this can be inconvenient during work hours, and we truly apologise for any frustration this caused. This process is in place to help us maintain the quality of service and ensure your items are delivered in the best possible condition.
Thank you again for your support and understanding.
Website was easy to navigate and find…
Website was easy to navigate and find product seeking. Process from ordering and delivery in amazing time of 3 days. The product was packaged extremely well preventing any damage and arrived as high quality product.
May 9, 2026
Terrible services Do not recommended this merchant
Terrible services and misleading and inconsistent information from your website and staff member
May 7, 2026
Reply from House of Isabella
Hi Namo,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as we always strive to provide transparent communication and the best possible service to all customers.
To clarify, you submitted a price match request prior to placing your order, and we initially responded right away informing you that unfortunately we were unable to honor the requested price, as proceeding with that pricing would result in a negative financial margin for our business. This information was clearly provided before your purchase was completed.
You also enquired about stock availability and delivery details, and our team responded to all questions and provided the requested information prior to dispatch.
Once the order was dispatched, tracking details were provided accordingly. Please note that courier tracking updates are managed by the courier and often require depot scanning before movement appears online. Unfortunately, this timing is outside of our control.
After dispatch, we understand you contacted the courier directly regarding cancellation. As advised, once an order has already been shipped, we are unable to immediately stop or recall the parcel while it remains in transit. However, we confirmed that we are happy to assist with the return process once the item is officially returned to our warehouse by the courier.
Throughout this process, our team continued responding to your emails and provided updates and clarification as quickly as possible.
As a small business, reviews such as this have a significant impact on us, and we kindly ask you to reconsider or update your review based on the full circumstances surrounding the order and communication provided.
Bedhead Online Purchase
We ordered a bed head online & are very happy with our purchase & service received.
The order was delayed which could not be helped & House of Isabella kept us informed & provided options if we had changed our mind due to delay .
Fabulous customer service!!
April 30, 2026
Unprompted review
Thankyou it was delivered in a timely…
Thankyou it was delivered in a timely manner exactly what I wanted thankyou
April 27, 2026
Unprompted review
Purchase was straight forward
Purchase was straight forward. The item is scheduled to be shipped in abt 2 months time - when it gets back in stock. Happy to leave a review then.
April 13, 2026
The good quality and quick delivery !
April 12, 2026
Fantastic service responsive eager to…
Fantastic service responsive eager to assist and competitive price match
Organised transport and item arrived promptly
Thankyou highly recommended
April 10, 2026
Unprompted review
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