Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
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Review summary
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Reviews shaping this summary
The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more
4.4
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Excellent customer service!
I recently had an issue with a lamp that arrived damaged. After contacting the company, the matter was resolved very quickly and a replacement lamp was sent without any hassle.
The new lamp arrived in perfect condition and looks fantastic in my living room. I really appreciate the prompt response, professional communication, and commitment to customer satisfaction.
Thank you for making the process so easy. I would happily recommend this company to others and would not hesitate to purchase from them again.
June 3, 2026
Unprompted review
The product was excellent but the…
The product was excellent but the process of delivery was needlessly complicated and required someone to be present for long periods during the work week
May 8, 2026
Reply from House of Isabella
Hi Sophie,
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re very sorry for the inconvenience you experienced with the delivery process. Some of our items are fragile and require careful handling, and in certain cases the courier does need someone present to receive the delivery to help ensure the item arrives safely and without damage.
We understand this can be inconvenient during work hours, and we truly apologise for any frustration this caused. This process is in place to help us maintain the quality of service and ensure your items are delivered in the best possible condition.
Thank you again for your support and understanding.
Website was easy to navigate and find…
Website was easy to navigate and find product seeking. Process from ordering and delivery in amazing time of 3 days. The product was packaged extremely well preventing any damage and arrived as high quality product.
May 9, 2026
Terrible services Do not recommended this merchant
Terrible services and misleading and inconsistent information from your website and staff member
May 7, 2026
Reply from House of Isabella
Hi Namo,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as we always strive to provide transparent communication and the best possible service to all customers.
To clarify, you submitted a price match request prior to placing your order, and we initially responded right away informing you that unfortunately we were unable to honor the requested price, as proceeding with that pricing would result in a negative financial margin for our business. This information was clearly provided before your purchase was completed.
You also enquired about stock availability and delivery details, and our team responded to all questions and provided the requested information prior to dispatch.
Once the order was dispatched, tracking details were provided accordingly. Please note that courier tracking updates are managed by the courier and often require depot scanning before movement appears online. Unfortunately, this timing is outside of our control.
After dispatch, we understand you contacted the courier directly regarding cancellation. As advised, once an order has already been shipped, we are unable to immediately stop or recall the parcel while it remains in transit. However, we confirmed that we are happy to assist with the return process once the item is officially returned to our warehouse by the courier.
Throughout this process, our team continued responding to your emails and provided updates and clarification as quickly as possible.
As a small business, reviews such as this have a significant impact on us, and we kindly ask you to reconsider or update your review based on the full circumstances surrounding the order and communication provided.
Bedhead Online Purchase
We ordered a bed head online & are very happy with our purchase & service received.
The order was delayed which could not be helped & House of Isabella kept us informed & provided options if we had changed our mind due to delay .
Fabulous customer service!!
April 30, 2026
Unprompted review
Thankyou it was delivered in a timely…
Thankyou it was delivered in a timely manner exactly what I wanted thankyou
April 27, 2026
Unprompted review
Purchase was straight forward
Purchase was straight forward. The item is scheduled to be shipped in abt 2 months time - when it gets back in stock. Happy to leave a review then.
April 13, 2026
The good quality and quick delivery !
April 12, 2026
Fantastic service responsive eager to…
Fantastic service responsive eager to assist and competitive price match
Organised transport and item arrived promptly
Thankyou highly recommended
April 10, 2026
Unprompted review
Amazing range of plant pots and service!
I have ordered a few times from House of Isabella. The delivery tracking system works (!). One time a pot was broken, it was replaced immediately, without question. They have a great system for notifying breakages etc just upload photos. The response was polite, helpful and efficient.
April 17, 2026
Unprompted review
Very helpful. After purchase support
Very supportive staff and helpful love chat feature
April 13, 2026
Great experience
Great service, price and beautiful Seville rattan seating. Very happy.
March 30, 2026
Lovely item but…
The item was exactly as described. Communication via web chat was very quick and helpful.
Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was coming off and the box was partially open.
I’m just glad the product was not damaged.
March 30, 2026
Reply from House of Isabella
Hi Esta,
Thank you so much for your feedback, we truly appreciate you taking the time to share your experience.
We are delighted to hear that you are happy with the product and that our team was able to assist you promptly.
However, we are very sorry to hear about the condition of the packaging upon delivery. This is certainly not the standard we aim to provide. Please rest assured that your feedback has been raised with our courier partner so this can be addressed and improved moving forward.
We’re very glad to know the item arrived safely without damage, but we completely understand your concern and appreciate you bringing this to our attention.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Great experience and fantastic faux flowers
Great company and wow what fabulous faux flowers… they look real! Pleasant experience from beginning to end, ease of purchase, fast delivery, packed well and display amazingly. Will definitely use this company again.
March 31, 2026
Unprompted review
Jenny B demonstrated great customer…
Jenny B demonstrated great customer service. This was demonstrated through availability in communication and responsiveness.
Jenny was great with assisting me in finding the right product for our home .
Jenny showed great patience and willingness to answer a multitude of questions regarding House of Isabella online products .
She happily replied to our questions that regarding product comparison that primarily centred around specific suitability to our home styling and dimension requirements. Jenny B persevered until the optimal product was selected and purchased.
The end result was a successful House of Isabella furniture purchase that best suits our home specifications , but also within our budget.
Very grateful .
April 1, 2026
Unprompted review
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