Not only do they stock a huge range of high quality wines, deliver them carefully and quickly, their customer service is simply outstanding! Helpful, knowledgeable, professional and above all fri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... See more
Company replied
I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... See more
Company replied
My first experience buying wine through the House of Townend and it was superb. From ordering to delivery was only three days and the wine was left exactly where I had specified. Fantastic service and... See more
Company replied
Company details
Information provided by various external sources
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contact info
Melton West Business Park,, HU14 3BQ, Hull, United Kingdom
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4.8
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate website with plenty of…
Easy to navigate website with plenty of choice of wine and champagne at quite competitive prices.
I qualified for free delivery and even with a slight delay by the courier, my parcel arrived quicker than expected.
🌟 🌟 🌟 🌟 🌟
Great experience, I will be back, thank you.
June 26, 2026
Reply from House of Townend
Thank you, Ian! We hope to see you again soon.
My wine dealer of choice
My first experience buying wine through the House of Townend and it was superb. From ordering to delivery was only three days and the wine was left exactly where I had specified. Fantastic service and one I will be using again.
July 1, 2026
Reply from House of Townend
Thank you, Ronald. We look forward to seeing you again!
Reply from House of Townend
Thank you - we hope to see you again soon!
Reply from House of Townend
Thank you, Janice. We hope to see you again soon.
Very quick and easy delivery service
Very quick and easy delivery service, great bargains
June 29, 2026
Reply from House of Townend
Thank you, Claude. We hope to see you again soon :)
Reply from House of Townend
Thank you, Lynne. We hope to see you again soon!
Arrived on time and waiting to sample
Arrived on time and waiting to sample . More later .
June 25, 2026
Reply from House of Townend
Many thanks Stephen. We hope you enjoy your wine!
Reply from House of Townend
Thank you, Suzanne. We hope to see you again soon!
Reply from House of Townend
Thank you Christopher, we hope to see you again soon!
Best price and fast delivery
May 27, 2026
Reply from House of Townend
Thank you Laurence, we hope to see you again soon!
Ordering system was easy and they…
Ordering system was easy and they delvered within the mentioned time with all products secure
May 25, 2026
Reply from House of Townend
Thank you for your kind feedback. We hope to see you again soon.
Excellent wines offered at a good…
Excellent wines offered at a good price. Friendly and effective staff at Lakeland Vintners at Ings
May 1, 2026
Reply from House of Townend
Thank you, Frank. We hope to see you again soon!
Reply from House of Townend
Thank you, Mr Pickering!
Never, ever let us down
We always order from HoT.
Our regular wines are always available & fairly priced.
Always deliver on time.
If we want or need something different the website has enough detail for us to make an informed decision.
April 30, 2026
Reply from House of Townend
Thank you, Louise. We hope to see you soon!
Reply from House of Townend
Thank you, John. We hope to see you again soon!
Reply from House of Townend
Thank you, Mrs Haslam.
Superb - best wine retailer there is
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the next day by APC who are always spot on.
Faultless - thank you again
April 27, 2026
Reply from House of Townend
Thank you, David. We appreciate your kind words and hope to see you again soon!
Repeat customer
I have used this company on several occasions and each time the process from ordering to delivery has been faultless!
Communication is exceptional to the point that the boss personally replied to my questions.
He also kindly supplied tasting notes to help me in my choices and not many companies would take the time out to help someone who is an occasional customer and not spending big on purchases.
I cannot see past them as the go to shop and delivery can be free, is bang on time and well packaged to your door. Worth also looking at their special offers.
Good to get quality in this dubious climate.
Thanks again. Nigel Wood, Edinburgh.
May 2, 2026
Unprompted review
Reply from House of Townend
Thank you, Nigel. Your kind words are much appreciated!
On time delivery,well packaged and…
On time delivery,well packaged and fantastic wine. Many thanks
April 24, 2026
Reply from House of Townend
Thank you, Gary!
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