We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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Review summary
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Reviews shaping this summary
The flat has two faces : On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is... See more
Company replied
Housing anywhere promotes very attractive appartements for a very low on sites like Immoscout. If you want to book it on the Housing Website, you learn, it's not available. And that's always like that... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
555 Blaak, 3011GB, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great but dirty apartment
The flat has two faces :
On one side, the location and the neighborhood are great (15min walk from the city center, calm and beautiful neighborhood). The landlord is reactive and honest. It is also cheap compared to other accomodations in Florence.
On the other side, the apartment is extremly dirty and in poor condition (which is of course the responsability of the other roomates, but also the landlord who doesn't care much).
To sum up, I would say that the value for money is ok, and I still recommand it if you have a short budget or you don't have any other option.
December 21, 2025
Unprompted review
Reply from HousingAnywhere
Dear Colin,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciated the location, the neighborhood, and the responsiveness and honesty of the landlord. It’s also good to know that the accommodation offered reasonable value compared to other options in Florence.
At the same time, we’re sorry to read about your experience regarding the cleanliness and condition of the apartment. We understand how important this is for a comfortable stay, and we take this kind of feedback seriously. Your comments help us identify areas where improvements are needed, and we will make sure this is followed up with the landlord.
Thank you again for your honest review and for recommending the apartment to travelers with a limited budget. Your feedback is truly valuable to us as we continue to improve our platform.
Kind regards,
Jacques
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I've been using the platform as a landlord
I've been using the platform as a landlord for quite some time. I would say it's not worth it. The platform takes a comission from the first month's rent which is proportional to the tenant's stay. But in case of a last minute cancellation you get the payout minus the comission of the platform. Which depending on the duration of the reservation could be your whole payout. I recently had this happen to me and it was quite frustrating. The longer the reservation (more trouble in case of cancellation) equals less to no money received. It makes no sense and feels kind of scammy.
December 27, 2025
Unprompted review
Reply from HousingAnywhere
Dear Olivia,
We completely understand why this situation would feel unfair, especially after committing to a long reservation and then being left with little or no payout due to a last-minute cancellation.
We hear how frustrating it is to feel like the risk increases the longer a reservation is, and we understand why that can come across as confusing and discouraging. While the commission helps cover services like payment processing and ongoing support that begin as soon as a booking is made, we recognize that this doesn’t lessen the impact when a cancellation happens so close to move-in.
Your feedback is valid and important, and experiences like yours are taken seriously. We know this is not the kind of outcome landlords expect or deserve, and we’re actively sharing these concerns with our internal teams as we continue working to improve fairness and transparency around cancellations.
Regards,
Jacques
Amazing place just as shown in pictures
Amazing place just as shown in pictures
January 16, 2026
Unprompted review
Reply from HousingAnywhere
Dear Vaishnavi,
Thank you so much for your kind review! We’re really happy to hear the place met your expectations and matched the pictures.
All the best!
Best regards,
Team HousingAnywhere
got scammed for almost eur 1.500 this…
got scammed for almost eur 1.500 this September
Didn't get an accommodation as well
The platform support was not willing to help in my case
the worst decision ever especially if u are a student
September 15, 2025
Unprompted review
Reply from HousingAnywhere
Dear Vlad,
We are very sorry to hear about your experience and understand how upsetting this situation can be, especially as a student.
After reviewing your case, we can confirm that no cancellation request was submitted through the platform. As outlined in our Terms and Conditions, we provide assistance for reported issues up to 48 hours after the scheduled move-in date. Refund eligibility is strictly dependent on the applicable cancellation policy agreed to at the time of booking.
Our platform connects tenants and landlords, and we are only able to act within the scope of our policies and the information formally reported to us. While we understand your frustration, without a timely cancellation request or eligibility under the cancellation terms, we are unable to process a refund.
We regret that this experience did not meet your expectations and encourage all users to carefully review cancellation policies and safety guidelines before booking.
Regards,
Jacques
Please review the landlord credibility while adding
Please review the landlord credibility while including. The landlord has not returned my deposit of 400 Euros back. She told that she will returning the deposit in a week- 5 times, next week-3 times, blocked my whatsapp numbers- 4 times. Irresponsive for my messages. Till date I have not received my deposit back. So, I have initiated a police complaint against her
January 18, 2026
Unprompted review
Reply from HousingAnywhere
Dear Thevarji,
We understand how frustrating deposit-related issues can be.
As a platform, our role is to facilitate contact between tenants and landlords. The security deposit and its return are managed directly between the tenant and the landlord, in accordance with the terms of the rental contract signed by both parties. We do not hold or process deposits on behalf of landlords.
In situations like this, we always recommend that tenants contact the landlord directly and, if necessary, seek assistance from a local tenant support agency or relevant legal authority, as they are best positioned to provide guidance and protection under local regulations.
We regret that we cannot intervene directly in deposit disputes, but we hope the matter can be resolved promptly through the appropriate channels.
Regards,
Jacques
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Overall the platform works quite well…
Overall the platform works quite well and is decently managed. I’m giving a star less because some things are very unclear and the platform has weird ways of handling some things. I had a renter who wanted to rent my place a second time, but the platform didn’t allow him to make a new application for my place. If Housinganywhere could sort things like that out in the future, it would make the experience as a landlord so much better.
January 16, 2026
Unprompted review
Reply from HousingAnywhere
Hi Loïs,
Thank you for your balanced and constructive feedback. We’re glad to hear that you generally find the platform reliable and well managed. We understand how situations like a repeat tenant not being able to submit a new application can be frustrating, especially when it affects an otherwise smooth rental process. Your input highlights an important area for improvement, and we appreciate you taking the time to share it. We’re continuously working on refining the platform to make the experience better and more flexible for landlords as well.
Best,
Anna
My experience with this app: a complete nightmare
My experience with this app has been extremely negative. Landlords are practically absent, and all the properties I found (without exception) were in very poor condition, often almost uninhabitable.
My first accommodation was a complete nightmare: a terrifying room, unacceptable hygiene conditions, and apartments that had more rooms than advertised on the website, meaning far more people than expected. There was a constant mix of short-term Airbnb guests changing every day and long-stay tenants from HousingAnywhere, creating chaos and a complete lack of stability. The landlord was never available or present to address any of the issues.
I then moved to a new accommodation, which was slightly better, but absolutely not worth the very high price I am paying.
On top of that, tenants are required to pay end-of-stay cleaning fees, even though I found the apartment in a terrible condition at check-in. This makes no sense.
To make things worse, the app itself works poorly, frequently freezes, and is unreliable, making it difficult to manage bookings and communicate properly.
Overall, a disappointing and frustrating experience: lack of transparency, very poor housing quality, complete lack of landlord support, and a technically unreliable app. I would not recommend this app.
January 16, 2026
Unprompted review
Reply from HousingAnywhere
Dear Rebecca,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read how disappointing and frustrating your experience has been, and we understand how stressful it is when accommodation does not meet expectations.
HousingAnywhere is a marketplace, meaning properties are listed and managed by individual landlords. Landlords are responsible for the condition of the accommodation, hygiene standards, occupancy, and on-site management. This also includes any end-of-stay cleaning fees, which are set and charged by the landlord directly. All costs and conditions should be clearly communicated in the listing and contract.
When an accommodation is uninhabitable or significantly different from what was advertised, it’s important that this is reported as soon as possible after move-in, as this allows our support team to assess the situation within the scope of the tenant protection and cancellation policies. We understand your frustration if this did not lead to a satisfactory outcome in your case.
We also take note of your comments regarding the app’s technical performance. Platform reliability is important to us, and feedback like yours helps highlight areas where improvements are needed.
At the moment, we’re unable to locate your account based on the information available on Trustpilot. For this reason, we’ve sent you a request there asking for additional details, so we can better understand your case. We recommend continuing any communication through an already open support chat or email thread, if applicable, to avoid duplication and ensure continuity.
We regret that your experience did not meet expectations and appreciate you sharing your perspective.
Best,
Anna
Information was very clear
All the information was very clear, communication was easy and quick. The location was accurate, and the photos and videos were exactly as advertised; the only thing missing was mentioning that some areas of the building are still being finished.
January 5, 2026
Unprompted review
Reply from HousingAnywhere
Hi Gustavo,
Thank you for sharing your experience! We’re glad to hear that the information was clear, communication was smooth, and that the location, photos, and videos matched what was advertised. We also appreciate your note about the building areas still being under construction. Feedback like this is valuable and helps set clearer expectations for future tenants. We wish you a pleasant stay and thank you for choosing HousingAnywhere.
Best,
Anna
Everything from booking
Everything from booking, moving in and paying went like it should be - perfect!
January 9, 2026
Unprompted review
Reply from HousingAnywhere
Hi Izze,
Thank you for your positive feedback! We’re happy to hear that the booking, move-in, and payment process all went smoothly for you. It’s great to know everything worked as expected. We wish you all the best with your stay and hope to support you again in the future.
Best,
Anna
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Administratieve afhandeling teleurstellend
We will never rent through HousingAnywhere again.
The customer service team is polite, but the handling of our rental start and the December invoice has been unnecessarily confusing. We received written confirmation that the rent for December would be “half month,” yet we were later charged a full month — referring vaguely to a “payment overview.” This contradiction led to wasted time, multiple emails, and being passed around before getting any substantive explanation.
We proceeded with payment under protest to avoid further issues, but the matter remains unresolved.
I expect a swift correction and much better internal coordination. HousingAnywhere: solve this issue instead of assigning a new person to send the same empty replies every time.
The rental is in Bordeaux.
January 15, 2026
Unprompted review
Reply from HousingAnywhere
Beste Tanja,
Dank u wel dat u dit met ons deelt. Het spijt ons te horen dat de administratieve afhandeling rondom de huurstart en de decemberfactuur onduidelijk en frustrerend is verlopen. We begrijpen dat tegenstrijdige informatie over een halve maand versus een volledige maand huur voor verwarring heeft gezorgd en dat dit veel tijd en herhaald contact heeft gekost. Dat is uiteraard niet de ervaring die wij willen bieden.
Op dit moment kunnen we uw account helaas niet terugvinden met de informatie die beschikbaar is via Trustpilot. Daarom hebben we via Trustpilot een verzoek gestuurd om aanvullende gegevens, zodat onze klantenservice uw dossier kan identificeren en inhoudelijk kan meekijken.
Als u al een open supportgesprek of e-mailwisseling heeft lopen met ons team, raden we aan de communicatie daar voort te zetten. Op die manier blijft alle informatie op één plek en kan uw case zo efficiënt mogelijk worden opgevolgd.
Met vriendelijke groet,
Anna
Easy navigation, more transparency needed
I found the platform easy to navigate. Being able to send messages to the landlord and read relevant reviews are significant advantages. However, I think that there is room for improvement: there needs to be more information required from the homeowners (e.g. floor, lift access) and at least a pre-recorded video inspection.
January 8, 2026
Unprompted review
Reply from HousingAnywhere
Hello M.P.,
Thank you for sharing your feedback. We’re glad to hear you found the platform easy to navigate and appreciated the ability to communicate with landlords and read reviews.
We also value your suggestions regarding increased listing transparency, such as clearer property details and the use of video inspections. Your feedback has been noted and shared internally, as we’re continuously working on improving the information available to tenants and the overall experience on the platform.
Best,
Anna
Easy finds
Easy to find a place according to our needs (budget, area, rooms, etc), easy to contact the landlord to answer our questions.
January 14, 2026
Unprompted review
Reply from HousingAnywhere
Dear Fabiola,
Thank you so much for your positive review!
We're really glad to hear that you found it easy to search for a place that fits your needs and to connect directly with the landlord. Making the rental process simple, transparent, and secure is exactly what we aim for, so it’s great to know the platform worked well for you.
If you ever need support or have questions during your stay or future bookings, we're always here to help.
Thanks again for choosing HousingAnywhere!
Regards,
Teddy
Exact Search Results
I got the exact search result what I was looking for in an accommodation and then I contacted the respective landlords. They were helpful and I reserved my room.
January 2, 2026
Unprompted review
Reply from HousingAnywhere
Hi Ramya,
Thank you for your positive feedback. We’re happy to hear that our search helped you find the right accommodation and that the reservation process went smoothly. We appreciate you choosing our platform.
Thank you for choosing HousingAnywhere!
Jacques
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They refuse to refund me!!
They charged me over 500 Euros too much and refuse to refund me. On top of that, they stopped responding to my mails. 0/10
Edit: Your stupid reply makes no sense because you charged me for another booking that was automatically cancelled!! Are you really that stupid or do you just pretend to be so you don't have to refund the money?
August 8, 2025
Unprompted review
Reply from HousingAnywhere
Hi 체리체리,
We’re sorry to hear about your experience and understand how concerning this situation must be. After carefully reviewing our records, we can confirm that no cancellation request was submitted, and we can also see that the scheduled move-in date is in two weeks. As outlined in our terms and conditions, our support services are available up to 48 hours after the move-in date.
Please note that refund eligibility following a cancellation depends on the applicable cancellation policy. That said, we take your feedback seriously and would like to review the matter with you directly. We kindly invite you to contact our team by phone or via live chat so we can better understand the situation and assist you where possible.
Regards,
Jacques
Fast and Stress-Free Booking
The reservation process through HousingAnywhere was very easy and straightforward. The platform is clear, well-organized, and made the whole booking experience quick and stress-free.
December 17, 2025
Unprompted review
Reply from HousingAnywhere
Hi Xavier,
Thank you for your kind words! We’re glad to hear that the reservation process was easy and stress-free. Making booking simple and seamless is exactly what we aim for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing HousingAnywhere!
Jacques
Simple and safe
January 12, 2026
Unprompted review
Reply from HousingAnywhere
Hi Valentina,
Thank you for your kind feedback! We’re glad you found it simple and safe.
Thank you for choosing Housinganywhere!
Jacques
Very easy to get in contact with landlords!
It was extremely easy for us to find and contact landlords in regards to their properties. The application process was fairly easy as well. Just upload documents, apply, and wait for acceptance or rejection. We were very happy when we got a place!
January 11, 2026
Unprompted review
Reply from HousingAnywhere
Dear Radu,
Thank you for your lovely feedback! We’re happy to hear that you found the platform easy to use and that the application process was smooth. Congratulations on securing a place, we’re glad we could help make it happen and wish you all the best in your new home!
Kind regards,
Alina
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A very positive experience
Despite some initial issues with the credit card process on the platform, everything worked out well and I was able to move into the room without any problems.
The landlord is very attentive and supportive, provides clear and detailed information, and is always quick to respond to messages. Communication has been smooth from the beginning, which made the whole experience much easier and reassuring.
Overall, a very positive experience!
September 30, 2025
Unprompted review
Reply from HousingAnywhere
Dear Felipe,
Thank you for taking the time to share your experience! We’re happy to hear that, despite the initial issues, everything worked out smoothly and you were able to move into your room successfully.
It’s great to know your landlord has been attentive and supportive, that’s exactly the type of experience we strive to facilitate on our platform.
Clear and responsive communication makes a huge difference, and we’re glad it contributed to a positive stay.
Thanks again for choosing HousingAnywhere!
Regards,
Teddy
Worst Experience as a Student No Refund, No Response (Zero Support)
I’ve had a very bad experience with HousingAnywhere. I paid around €700, including tenant protection, but neither the landlord nor support is responding to my refund requests.
The contract they provided wasn’t valid because of unreasonable deposit terms, and the landlord refused to adjust anything even though I needed it for my embassy application. I trusted HousingAnywhere as a student, but now I’m stuck searching for another place while my money is gone.
Support keeps telling me to “talk to the landlord,” which makes the tenant protection useless. The landlord is now offering the room to someone else, but I still don’t get my money back.
Support and the landlord are both completely ignoring me now. I even shared proof of the emails I received from the landlord, but support still said they “cannot do anything.” On top of that, without any legal and valid contract, the landlord threatened me and demanded €600 as a cancellation fee. This is unbelievable treatment, and I have been left with no protection at all after paying through HousingAnywhere.
This situation has caused a lot of stress, and I cannot recommend HousingAnywhere at all. I just want my refund.
After seeing the response from HousingAnywhere, I genuinely feel like I stand nowhere. Your support system has completely abandoned me, and I would never recommend this platform to anyone. If there is no real support, then what is the purpose of having a “support team” at all?
From day one, the support team has been biased toward the landlord. All I kept hearing was “we cannot do anything” and “please wait.” I was forced to contact the landlord myself every single time. Even now, after several days, support is not replying to me at all.
If I could give negative stars, I would. Please avoid this website.
According to your reply, it seems like I have no rights and no options. If HousingAnywhere cared about customers, someone would have reached out to me by now. I never checked in and I never stayed there. If the contract isn’t valid or useful to me, and I still have to pay €700 for another accommodation, then what is the purpose of this platform?
I paid for tenant protection, yet the landlord is now threatening me and demanding another €600. I even shared an email where the landlord admitted they would rent the room to someone else—so they get to keep my first month’s rent for free and then rent it again to another tenant. How is that protection?
They have time until February 2026 to find someone else, but I don’t have that luxury. I am heartbroken that I trusted this platform. I feel like my complaint and this review mean nothing—there was no proper investigation, no support, and now I’m being told to speak to a support team that won’t even answer me.
In the end, I get zero value, zero support, and I lose my money.
As a student, €700 may be nothing to you—but for me, it is everything. I saved every penny to study abroad, and instead I am being ripped off and left helpless.
I even tried to post here on Trust Pilot but they keep referring to support which is not even replying now.
November 20, 2025
Unprompted review
Reply from HousingAnywhere
Dear Muhammad,
We’re truly sorry to hear how stressful and upsetting this experience has been for you, and we understand how difficult this situation feels, especially as a student preparing to move abroad. We never want anyone using HousingAnywhere to feel unheard or unsupported.
We’d like to clarify a few important points to provide context. Refunds and cancellations on our platform must be requested through the official cancellation form within the HousingAnywhere account. In this case, a formal cancellation request was not submitted through that process, which means our system could not initiate a refund. This procedure is clearly outlined because it allows us to properly document and assess each case.
Regarding the deposit, the payment conditions, including the requirement to pay the deposit before move-in, were clearly stated in the listing’s payment overview prior to booking. These terms are set by the landlord and are visible before confirming a reservation, allowing tenants to make an informed decision before proceeding.
Tenant Protection covers situations where the accommodation is not as described or access is denied at move-in for example. It does not override agreed-upon cancellation policies or contractual terms when a booking is canceled outside the official process or after deadlines have passed. This is why our support team advised continued communication with the landlord, as some matters, such as contract adjustments or embassy-specific documentation, are handled directly between tenant and landlord.
We understand how disappointing it is when expectations don’t align with outcomes, and we regret that this situation has caused you distress. While our support team must operate within the platform’s policies and legal framework, your feedback is taken seriously and helps us identify where communication and guidance can be improved.
We genuinely wish you the best with your studies and housing search, and we’re sorry that this experience did not meet your expectations.
Best regards,
Team HousingAnywhere
Landlords are not trustworthy
Landlords are not trustworthy, Support is useless.
This is what happens when you allow companies go tax free heaven, so they believe that they can get away with everything they do
3 landlords with major problems in a row are not a joke
January 8, 2026
Unprompted review
Reply from HousingAnywhere
Hi RUSLAN,
We’re truly sorry to hear about your experience and understand how frustrating and discouraging this must have been.
Encountering repeated issues with landlords is not acceptable, and we regret that this was your experience. We also apologize that our support did not meet your expectations, this clearly falls short of the level of assistance we aim to provide.
We take concerns about landlord reliability and customer support very seriously, and feedback like yours helps us identify where improvements are needed.
Based on the information you provided, we were able to locate your account and review your bookings. Our records show that there were three separate bookings involved, each with different landlords and the issue has been raised only once.
We’d also like to clarify that our assistance and Tenant Protection coverage apply for up to 48 hours after the move-in date, in line with our Terms and Conditions, in case any issues are reported during that time. Any issues that arise after this 48-hour period need to be resolved directly with the landlord or advertiser.
We sincerely apologize for the frustration this caused and thank you for taking the time to share your feedback.
Regards,
Jacques
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