Hovsco 

I LOVE my HovBeta!!! It's built like a tank, very easy to ride, and gets comments like "I love your bike" from the police in Venice Beach, CA. And...customer service is great.

Michael M.

I purchased the hovcart a little over a year ago and really enjoy the bike. It is a tight fit for both of my kids, but it's also small enough for the size restrictions in our city's public transit. (I would need to remove the cargo rack and battery for bus commuting, but it can go as-is on the water taxi). It has plenty of power for getting up our hills but is also light enough to carry up stairs. I have had some front fork/axle hardware issues, but customer service has been responsive and is offering a free replacement even over a year after purchase. I will update if the outcome is less than expected.

I purchased a Hovsco moped style 1500w e-bike for my grandson about two years ago and he has loved it. He has driven it quite a lot and has had no problems. Recently he fell and broke a hand grip along with wearing out the back tire. I have been communicating with the customer service location in California and they have been extremely helpful with ordering the replacement parts. Will definitely use them again in the future.

One of the worst purchase and customer service experiences we’ve had.

We purchased a HOVSCO GTRS through Walmart for over $800 expecting a new e-bike. What arrived was unacceptable.

The bike had scratches, missing hardware, badly stripped/used screws, and components that had already been assembled incorrectly. Even a component around the handlebar area was installed the wrong way around. This was not simply a pristine new bike with a little cosmetic shipping damage — there were clear signs that parts had previously been assembled.

We immediately documented the problems and contacted HOVSCO. Instead of taking responsibility and arranging a straightforward return, they initially suggested that the damage might have happened during shipping and asked for photos. We provided the requested photos.

Their proposed solution? Replacement parts and a $50 partial refund if we kept the bike.

We declined. After already dealing with a defective e-bike, we were not interested in spending more of our own time buying missing hardware, repairing, troubleshooting and rebuilding a bike that was sold to us as new.

We requested a full refund and home pickup.

What followed has been an exhausting back-and-forth involving both HOVSCO and Walmart. Walmart eventually escalated the case through a supervisor and specifically contacted the seller regarding our requested home pickup.

HOVSCO’s response was to refuse home pickup and tell us to “carefully disassemble” the bike, put this large partially assembled e-bike back into its original shipping box, and then take it ourselves to a Walmart store.

That was the final straw.

When a company ships a customer an expensive product with missing hardware, stripped screws, scratches and incorrectly assembled components, the burden of correcting that situation should not be pushed back onto the customer.

We have now spent an absurd amount of time photographing problems, corresponding with the seller, dealing with Walmart, and trying to arrange the return of a bike that should have arrived new and properly assembled in the first place.

Based on our experience, I cannot recommend HOVSCO. A problem with a product can happen with any company. What matters is how the company handles it afterward. HOVSCO had multiple opportunities to make this simple and instead turned a defective-item return into a prolonged hassle.

If you buy one of their bikes, I strongly recommend purchasing through a retailer with strong buyer protection and inspecting every component carefully before completing assembly.

I am very impressed with the Hovsco’s customer service. They responded promptly to all my emails and always answered the phone to answer my questions. I really appreciate it!

I purchased the alpha and its the best bike I ever owned, I encountered and issue suddenly with power and the bike would not turn on, Troubleshooting pointed to needing a new controller, once i did that swap this fantastic bike returned to the road. Support was very helpful and communicated with me every day until repaired.

I want to purchase the child carrier seat. They answered my email. Waiting to see if I’ll be able to purchase the child carrier seat. So far so good, they have replied to my inquiry.

Waiting on the bike in the mail but so far the support team have been extremely well and easy to work with very responseful and even helpful when i made a ordering mistake. So far I made a extremely great choice with this company and product.

Hands Down best e bikes on the market right now my husband and our 2 children have had such great customer service with the girls and guys on their team Thanks HOVCO and we are in the HOVSCO Facebook Group it’s awesome!

I have been very impressed with HOVSCO customer services and our bikes, we got a bundle with two cargo bikes. And I had two separate issues with one of our bikes and they responded with in hrs to my request to help me fix the issues. We just got back from Yosemite and the bikes made our trip 100% magical. To be able to show our two kids as much as we did is just amazing. We are absolutely hooked on these e-bikes and the possibilities of what is next.

Great customer service I had an issue with missing screws and they took care of it right away

The customer service and support for the e-bike was fantastic. They were fast, and responsive, and very helpful. My wife and kids love the product!

Messaged Hovsco after I lost some parts on my bike. They responded promptly and took great care of me. Great customer service.

I love the HOVSCO Hovcart for getting around with my two young children or carrying cargo on the rear rack. Customer Support is quick to respond & resolve issues. It was a bit challenging to get it set up, but once you know what you’re doing it is awesome to ride around.

I bought a TST R002 such a fun bike. Was shipped very fast and customer service is very helpful and quick to respond.

Purchased the TST R002. Had some issues with the nuts in the front coming undone causing the wheel to become loose while riding even though they were pretty tight. Other than that customer service is very helpful with helping solve the issue. The TST R002 is definitely an awesome bike!

Just purchased the TST® R002 20'' 1500W Full Suspension Moped-style Electric Bike for our kids. Shipping was super fast as we got it two days later! Kids are having g a great time on it! I forgot to add the accessories to my cart for checking out and contacted them to get it corrected and the customer service has been great.

Man what a bike! My husband loves it so much! Can’t wait to get my matching step through! Thank you TST!

(Tst R002) about 800 miles so far, best purchase of a vehicle I have made. Company is awesome and responsive. Had an issue with a tire and they responded immediately. Wife is purchasing a r7 next.

The replied immediately and addressed all my concerns! Fast and prompt and its a great product overall!