I purchased the alpha and its the best bike I ever owned, I am having issues with power but am currently working with support and hope to have this rectified shortly.
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See what reviewers are saying
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Contact info
1081 Grand Ave, 91765, Diamond Bar, United States
- +1（626) 998 9009
- support-us@hovsco.com
- www.hovsco.com
Breach of guidelines
Out of stock parts for kids seat.
I placed a order for a bike to go on a ride for a special event with my kids in the beginning of March. I recieved a email after purchase that the parts for the backseat for my kids to ride with me was out of stock. I wish I would of known before I made the purchase because now it's looking like we are not gonna have the bike with all accessories on time for the event. I feel like the website should of said it was out of stock or sold out. Instead of emailing me after the purchase.
February 24, 2025
Reply from Hovsco
Thank you for reaching out, and we apologize for the inconvenience caused.
We completely understand your frustration and sincerely apologize for not having communicated the out-of-stock status of the kids' seat earlier. During our Valentine’s Day promotion, we offered the kids' accessories as a complimentary gift to customers, and due to a sudden surge in bike sales, the demand for these accessories exceeded our expectations. As a result, stock on the kids' seats is currently limited.
Please rest assured that we are working on an expedited shipment for the kids' seat, and as soon as it becomes available, we will prioritize sending it to you. We will also include an additional gift as a token of our appreciation for your patience and understanding.
Again, we are truly sorry for the delay and any disruption to your plans. If you have any further concerns or need assistance, feel free to reach out.
Thank you for your understanding.
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