Hovsco 

We recently purchased two HOVSCO HovCart e-bikes for mainly off-road use, and they have completely blown us away! These bikes are not only rugged and powerful enough to handle trails, hills, and rough terrain, but they’re also thoughtfully designed for families like ours.

We added the child rack attachment, and between the two bikes, we’re able to carry all three of our kids comfortably and securely. We also opted for the front basket accessory, which has been super convenient for carrying snacks, water, and gear on longer rides. These bikes are absolute tanks! They cruise over dirt, gravel, and roots with no problem, even with the extra load. The pedal assist and throttle features are incredibly smooth and make the ride feel effortless, even on steep inclines.

What made this whole experience even better was the incredible customer service. Coina was an absolute standout; friendly, knowledgeable, and genuinely eager to help. She answered all of my questions with patience, and followed up to make sure everything was delivered perfectly. She made what could’ve been an overwhelming process feel easy and exciting.

If you’re looking for an off-road ready e-bike that’s tough enough for trails but versatile enough for the whole family, I can’t recommend the HOVSCO HovCart enough, especially with their child rack setup. We’ve already made some unforgettable memories, and I know there are many more to come!

I purchased a GTSR - I had to pay a third party $40 to fix the seat bc bolts were so off alignment - secondly Hovsco puts anti cease on everything and too much of it, the bolt that goes into headlight is held inside light by a preformed piece of plastic - the bolt stripped spinning and cannot be removed - looking inside validated how cheaply made it was - no way to fix it. customer service comes out of china and after sending multiple emails they offered to send a bolt which just shows they don’t understand - the bolt needs to be cut but a new there’s nothing inside light to hold the nut - it’s a $10 part - I’ve spent too much time with no support. The 2 year warranty is worthless bc there is no customer service department plus the software they push so hard may be carrying spyware. In one week if I don’t get this resolved w a replacement headlight, my credit card company already said they will put the charge into dispute. Bike is decent but there’s a lot of misrepresentation by Hovsco individuals whom do not understand nor speak English. I would not recommend this company for an EV bike. Hovsco US is nothing more than a warehouse.

Bought a HovGtrs a week later the rear brake adaptor broke.
Sent HOVSCO a email with picture, have not heard back from them. I called the support 2 twice during business hours left a message. Still have not heard back from them.
We loved the ebike before it broke.

I have a few problems, trying to make contact and no answer. Front shocks not working correctly. Goose neck has stripped bolt that hold handle bars on to bike. I have module HovGtrs.

A nice clean looking bike. My son loves it.

Just got the bike! Very well packaged and protected. Got it unboxed very clear instructions on how to assemble. Took it for a ride. All went well. Seems like a great product. There were two colors available. They sent me the wrong one. I could not access Android app.

My bike arrived in just a few days, it was packaged very well, and it went together easily, it is well built , priced right and fun to ride.

I ordered my bike over a month ago now. Initially all the parts that were supposed to come with the bike did not. It took FOREVER for the child riding parts and front basket to arrive. There was no notice that these items were out of stock and no notice that they would not be arriving with the intial main order. I had to call and figure out why they didnt arrive with the bike... The bike turned on once, then shut off and would not turn back on. The company is supposed to be sending me replacement parts to get the bike up and running, Yet they never show up. Customer service is practically non existent, If you get them to answer you are lucky. By the end of this I'll have the bike mechanic out twice on my dime. For what I spent on this bike I should have been riding and enjoying it the day it arrived!! Having to explain to my son why we just have to stare at it and can't ride it has been terrible!! I am truly disappointed and discouraged by this whole situation. I am staring to feel I should have spent the extra money to buy from a local store that would have helped me out much better. I just want to be able to enjoy what I spent a lot of money on. It seems the right hand doesn't know what the left hand is doing in this company. 😳

Shipping was quick with responsive customer service. Throttle mounting bracket was damaged, maybe from shipping. Bike looks great and is a torque monster!
Update: Contacted customer service and sent me a new throttle assembly. Great support!

Ordering and receiving my Hovsco HovAlpha has been a great experience. The online facebook groups are a great place to meet other owners and share in their experiences. Bike came securely packaged and the experience riding has been 2nd to none. There are a couple changes that would benefit this particular model. One being a much larger chainring 50 or 52 tooth. Handlebar risers, integrated brake light. At the very least have them as an upgrade purchase.

4 things
Bike had large scratch on it when it arrived

Bike did not come with rear reflector

Bike battery does not have light as advertised

All of these were sent to company by email with no response

Tried to call company but goes to voicemail and voicemail is full

Was delivered with a flat tire put air in went flat right away. They want a video on a bunch other crap to get it fixed. I don’t have time for this.

Love the bike, it is solid, big and beautiful. It seems well built but the Hovsco app needs to be easier to use (more user friendly). Also the rear brakes needed adjustment/

Received the Hovcart without the child seat and other accessories. Company did not notify me that the child seat was on back order. I thought both items would arrive at the same time but they didn’t. Hovsco should’ve provided notice of this since the representation at time of purchase was that all items would be shipped at the same time.

The bike came in quickly after i ordered it , but i was supposed to received a child seat and running boards for free and haven’t seen them yet . i reached out to customer service and didn’t get a response . i hope to get them soon

Looks like a well made product. It showed up in a reasonable amount of time.

it was easy not great thats the wrong word

Terrible. They sent me a damaged bike. Paint was scraped off the frame. No damage to the shipping box. Happened before it was packaged. No inspection? Quality control? All they agreed to do is send me a paint pen. I don’t want a paint pen! I want a bike that’s not damaged but I agreed to let them send me a front metal rack but they said my situation is not priority! “We apologize for any inconvenience this may have caused you. Regarding the metal front basket, we only have 4 pieces left in stock and need to use them for normal sales, so we are unable to offer them to you as compensation, hope you understand.” I tried to give them an opportunity to make it right but now I’d just like to return the bike since they aren’t willing to negotiate. And like one of the other reviewers mentioned the kids seat being out of stock, yeah I’m in the same situation. I have a $1500 bike that isn’t complete. I ordered the set and they sent only part of my order! WHAT A JOKE!!!! Don’t waste your time.

I got the Hovscout full suspension bike for my 60th birthday. I am a life long dirt bike rider and wanted an E bike for exercise and to ride the local trails around the Los Angeles mountains.
The bike is really robust and looks great. The 4” fat tires are so cool and when riding, they really absorb a ton of vibration making the ride very smooth. I unlocked the bike to get the maximum speed out of it and it cruises at a fast pace of 25mph. I’m 220 lbs by the way and 6’ tall.

The suspension is adequate for intermediate trails but maybe not for super aggressive downhill stuff. I’m on the lookout to upgrade the shocks and forks but I’m not in a hurry.

I went for a ride with a couple buddies who had high end mountain bikes and I could easily out climb them going uphill. That was impressive.

I also like to ride at night and the headlight the bike comes with is super bright. I compare it to my $199 battery powered headlight I had on my other road bike and it’s about the same power.

I did change the seat for more comfort. I also strapped a water bottle holder to the frame. Added a phone mount to the bars and I’m all set. The bike comes with a 14-28 7 speed gears which I easily changed to 11-32 for $20 and I can now cruise at 28mph. No adjustments to the derailer or chain.

All in all I’m happy with the bike. Not sure of the total miles I can get on a full charge but I’ll test that soon on longer rides. So far I’ve been doing 20 miles or less each ride.

Customer service has been helpful and has answered all my questions.

Ride on!