Howden Insurance Reviews 

72,938
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 10,252 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and professional staff, noting that phone calls are answered promptly by real people who provide clear, practical advice without keeping callers waiting. Consumers also appreciate the highly competitive prices, personalized attention, and the smooth, straightforward renewal processes for various vehicle and home insurance policies, saving considerable time. However, some reviewers were not happy with unexpected price increases, occasional lack of replies to urgent queries, or difficulties in receiving requested policy documents through the post. A few people also mentioned that prices were occasionally higher than alternatives or that commission charges lacked flexibility.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their polite, attentive, and helpful... See more

Service

Clients share positive opinions on service, noting that staff members are courteous, helpful, and... See more

Customer service

Customers had positive experiences with customer service, appreciating the friendly, helpful, and... See more

Price

People report positive experiences with price, often noting that quotes are very competitive and reasonable... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and uncomplicated process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with some sensible and pragmatic help while renewing the policy whilst also changing vehicle at the same time. Can always get through to human being and they will call back if... See more

Rated 5 out of 5 stars

Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted... See more

Rated 5 out of 5 stars

Great customer service means talking to real people. I switched from using an online insurance company to using Howden insurance brokers. The difference is amazing - for the same price, I get straight... See more

Rated 5 out of 5 stars

I would like to take this opportunity to thank the team at Howdens for sorting my Trike insurance. I can honestly say I would whole heartedly recommend their service and a special mention to Gary Youn... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73K reviews

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4.8

All reviews

(72,938)

10,067 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best insurance company

This has, without a doubt, been the best experience I have ever had with an insurance company. Charlie Jones was the one who helped me get insurance for my trike. She went and sorted out a very difficult situation and got it all sorted. I can't put it into words other than outstanding work; from now will use and recommend her to everyone. If you want a professional service and dedicated staff to try and get the best deal, you don't need to go anywhere else than Howden

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

As good as it gets.

Insurance is a necessity by law. I purchase by quality of Insurance for the money, with a reputable name.

Howdens are easy to deal with and suffice my needs in all respects as above. Very professional.

As good as you'll get with personal service.

August 11, 2026
Rated 1 out of 5 stars

DO NOT BE FOOLED!!!

DO NOT BE FOOLED!!!
this company is built on the back of
Barnett Waddingham pensions (read their reviews)
one of the worst private pension providers in the uk holding customers money back to make more 51bn pounds held from retirement pensions.
my issue was to get my private pension sorted from Barnett Waddingham after numerous emails, letters and phone calls no closer.
i strongly advise you read the reviews for Barnett Waddingham to get a better picture of what you are dealing with as they claim to be the best pension site and come up top of the list when searching for pensions,
my personal experience is i tried to sort my pension but just got excuse after excuse
its my money! so not a good start for this company
thank you for listening

August 19, 2026
Unprompted review
Howden Insurance logo

Reply from Howden Insurance

Hi Dave,
Please could you accept our request for more information so we can get our branch to contact you. We're keen to get to the bottom of this for you.

Rated 5 out of 5 stars

modified van.

I have come back to howdens who I have insured my van with for many years, but had a 12 month break with another provider. with howdens I feel more confident as they deal with modified vans and cover all aspects at a competitive price . good customer service and communication.

August 11, 2026

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