Excellent service with some sensible and pragmatic help while renewing the policy whilst also changing vehicle at the same time. Can always get through to human being and they will call back if... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Matthew (Hayes) was very helpful with our VW converted Camper van insurance, and got us a great deal with very useful add-ons at a very reasonable price. Highly recommend, and if you have a converted... See more
Great customer service means talking to real people. I switched from using an online insurance company to using Howden insurance brokers. The difference is amazing - for the same price, I get straight... See more
I would like to take this opportunity to thank the team at Howdens for sorting my Trike insurance. I can honestly say I would whole heartedly recommend their service and a special mention to Gary Youn... See more
Company details
Written by the company
Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.
Contact info
2 Des Roches square Witney Oxfordshire OX28 4LE, OX28 4LE, Witney, United Kingdom
- reviews@howdeninsurance.co.uk
- howdeninsurance.co.uk
4.8
Excellent
73K reviews
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The staff here are very friendly and…
The staff here are very friendly and efficient. They go out of their way to get you the best deal . We gave several vehicles insured with them .
August 10, 2026
Very professional but friendly and…
Very professional but friendly and knowledgeable. Explained everything in plain English. Brilliant thank you for a great experience
August 11, 2026
Everything.
August 11, 2026
EXCELLENT SERVICE
pleasant helpful and experienced staff
I WILL USE THEM AGAIN BEEN USING THEM FOR YEARS
August 14, 2026
Good to contact so energy when need to
August 15, 2026
Change of vehicle insurance.
Whilst I appreciate that insurers require as much information as possible , the process of updating my motor insurance was exceptionally long-winded. Your operative on the telephone was however very courteous and patient with me. I was also rather surprised by the fact that the cost of my insurance has almost doubled, seemingly because I have a newer vehicle.
August 10, 2026
Very pleasant phone call to renew my…
Very pleasant phone call to renew my car insurance which I renewed straight away.
August 10, 2026
good experience
August 11, 2026
Matthew was very helpful and made sure…
Matthew was very helpful and made sure I had the right cover that i needed he also was friendly and very professional and funny and getting me a good price for the extra cover I needed
August 11, 2026
Good service in general
Good service in general, helpful staff, policies are a bit long winded, but that is probably a requirement in the insurance business .
August 11, 2026
Great to actually go into the shop and…
Great to actually go into the shop and speak to someone
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unhappy Customer
I did not like the fact that you had added automatic renewal and kept my credit card number on file. I also didn't like the fact that you needed me to download your App on to my phone so I could get my docs.
August 16, 2026
Reply from Howden Insurance
Hi Arthur,
Thank you for letting us know - we're very sorry to hear this. We have let your branch know and they will be in touch with you shortly.
Van and public liability insurance/Painter& Decorator.
Always very helpful and professional. I have been using Howdens for many years now, and are always very competitive in price. Long may it continue.
August 17, 2026
I have been with these brokers for…
I have been with these brokers for years. You find out how good a broker is when you need to make a claim. Gloucester team were brilliant, and you can go to the office and speak to someone face to face.
August 11, 2026
Seeing someone face to face who was…
Seeing someone face to face who was very efficient
August 11, 2026
Got a good quote
Got a good quote when I became sole driver but not helpful over contact phone number over emergency call out
August 11, 2026
All ways a pleasure dealing with you…
All ways a pleasure dealing with you all
Polite and friendly local company.
Plus you sponsor my group custom motors
Thank you got this
August 11, 2026
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