Howtofindacarehome Reviews 

15
TrustScore 4.5 out of 5

4.5

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Company details

  1. Aged Care

Written by the company

How to Find a Care Home is a UK-based private business that helps people and families find suitable residential care services for elderly individuals and those who require additional support. The company was incorporated in 2014 and to date has helped thousands of families. The company focuses on guiding families through the process of choosing the right care home for their loved ones. Their services include providing advice on different types of care homes, such as residential care, nursing homes, dementia care, and specialist support services. They help families understand care assessments, funding options, and the level of care required for individuals with different health conditions. How to Find a Care Home also supports clients by explaining the financial aspects of care, including council funding, NHS continuing healthcare, and private payment options. They encourage people to visit care homes, compare facilities, and review inspection ratings before making decisions. The company’s aim is to make the process of finding care simpler and less stressful for families by offering information, guidance, and support. Their services help ensure that individuals receive safe, comfortable, and high-quality support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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1-star

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4.5

All reviews

(15)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

I had never heard of this company but…

I had never heard of this company but everything i experienced was 5 stars.
Every call and message was handled efficiently and professionally. Lisa even came to the home for the initial viewing with me. She asked questions I would not have thought to ask. Would definately recommend.

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

What an Amazing Service

What an amazing company and service and it’s free !! Kim was really friendly and helpful , I didn’t feel alone in any of this process and she was always there if I had any questions , which helped me make my decision in the selection of a Care home for my Aunt . Would highly recommend Howtofindacare, if you need to find somewhere for a relative or friend . Excellent !!

July 7, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Cathie,
We so appreciate your review and recommendation of our service.
We do hope that your Aunt is settled in her new home.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Emma

From the first phone call from Gail I felt confident that mom’s needs were going to be met.
Emma guided me throughout the process of finding a suitable home for mom and accompanied me when I visited it.
Emma’s support and guidance was excellent and made a difficult situation so much easier.

July 7, 2026
Unprompted review
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Reply from Howtofindacarehome

Good Morning,
Thank you for reviewing your experience with Emma and Gail.
We do hope that your Mom is settled in her new home.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Well there really are no words to…

Well there really are no words to express how grateful we are that kim came along just when we needed the support most .our dad had been in hospital for nearly 4 months and quite suddenly ready for discharge .Kim took away all the phone calls booking visits etc ,gave us lots of advice and reassurance ,came with us ,talked us through a process we've never had to do before, was there on the end of the phone whenever needed. During the visit she asked lots of questions that we hadn't thought about .she is such a lovely person. our dad moved in the very next day ,and I had a jolly good cry .
Thankyou Kim and howtofindacarehome .
David Jacksons family.

June 22, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Mandy,
I'm so sorry to hear that you needed to find a care home so quickly for your Dad but I am so pleased you felt supported by Kim and she was able to help you find the right place your Dad.
Thank you for leaving such a positive review.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Very Good experience

We found this company very hard working and very courteous towards our family needs , Kim was our contact and she couldn’t do enough for us , I would definitely recommend.

June 5, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Ian,
We're so pleased that Kim was able to support you and your family during this time.
A fantastic review and we're so grateful that you shared your experience.
Best Wishes,
Ciara

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Rated 5 out of 5 stars

Kim was super helpful and responsive

Kim was super helpful and responsive. Got Dad a place we're really happy with, genuinely couldn't have done it without her. I highly recommend this service!

May 14, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Robert,
Many thanks for sharing your experience and for the great review of Kim and the service.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Excellent service

Saved us a lot of time and kept trying until we had an option that suited us.
Easy to contact by text at all times.

May 30, 2026
Unprompted review
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Reply from Howtofindacarehome

Good Morning Sue,
We're so pleased that you found the team easy to contact and options were found that suited you and your loved one.
We really appreciate the review, thank you.
Ciara

Rated 5 out of 5 stars

Amazing care and compassion!

I cannot thank How to Find a Care Home enough for the care, compassion, and support they showed us during one of the most difficult and emotional times in our lives. Finding the right care home for a very close friend felt overwhelming, but from the very first conversation, the team made us feel listened to, understood, and genuinely cared for.
Every member of the team was kind, patient, and deeply empathetic. Nothing ever felt rushed, and they guided us through every step with such warmth and reassurance. At a time when emotions were high and stress was overwhelming, they brought calm, comfort, and confidence when we needed it most.
Thanks to their dedication and understanding, we found a care home where our friend feels safe, supported, and truly cared for. We will always be incredibly grateful for everything they did for us and would wholeheartedly recommend them to anyone going through a similar journey. If we could give them 100 stars we would.

May 21, 2026
Unprompted review
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Reply from Howtofindacarehome

Good Morning Ellis,
Thank you for such a wonderfully positive review.
We hope your friend is settled in their new home.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Emma from How to find a Care Home is…

Emma from How to find a Care Home is friendly and helpful. This service takes out all of the stress of phoning round different care homes in your area to see if they have any vacancies..You can say which ones you prefer and she will ask them too . All you have to do then is phone to arrange a viewing - view -I recommend going to look round a few - you will feel the one you like best - and then arrange a move in date . Emma will guide you through all of the way . Definitely a solid 5 stars . Thank you . I did it all myself for my father last year but this is a lot easier way to do it.

May 26, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Helen,
Thank you for sharing your experience with How to Find a Care Home.
I'm so sorry this wasn't the first time you have had to go through this process but glad that Emma was able to ease some of the stress for you.
Best Wishes,
Ciara

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Rated 5 out of 5 stars

I received a first class service from…

I received a first class service from Kim when I was urgently looking for a care home place for my mother.

She was throughout very friendly, courteous, efficient and professional in her approach and very proactive in taking the initiative to give me different options, liaise directly with the care homes and help me secure a place for my mother.

I have used Kim before and would not hesitate to recommend How to find a care home to anyone in a similar situation.

April 16, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Tony,
Thank you for such a positive review on the service and Kim specifically.
Best Wishes,
Ciara

Rated 5 out of 5 stars

Finding a care home

If you are looking for help finding a care home for a loved one, this is the company for you. My mother's social worker advised us of their service, within 3 days Kim had found suitable homes with availability and booked viewing, as well as this she accompanied me and asked questions on my behalf that I would have never thought of. The whole experience was seamless and stress free, I can not thank Kim enough for her help.

May 20, 2026
Unprompted review
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Reply from Howtofindacarehome

Thank you for sharing your experience using our service. We really do aim to ensure that the process is as seamless and as stress free as possible in such a difficult time. I do hope your mother is settling in well.
Kind Regards,
Ciara

Rated 5 out of 5 stars

Fabulous Service

It was very easy to give How to Find a Care Home 5 stars. After being referred from Social Services I was immediately contacted by Kim who was so helpful and talked me through the whole process which was so reassuring as I did not know where to start. Kim pulled out all the stops to find my uncle the right care home. Nothing was too much trouble and I’m happy to say my uncle is now settled and happy in the perfect care home for him. I would not hesitate to recommend How to Find a Care Home.

April 1, 2026
Unprompted review
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Reply from Howtofindacarehome

Good Evening Vicky,
We really appreciate the time you've given to writing this review, thank you. We are glad that you have found the perfect care setting for your uncle.
Warm Regards,
Ciara

Rated 5 out of 5 stars

Amazing service 🤩

During a very difficult and emotional time for our family, we received amazing support and guidance from Kim at How to Find a Care Home. My Nan was placed in a lovely care home for 3 weeks which provided the perfect respite and gave us all much-needed reassurance and support.

From the very beginning, she explained everything clearly and with so much compassion. Her knowledge, kindness and understanding throughout the process made such a difference at a time when we felt overwhelmed.

I’m so grateful for the support we received and wouldn’t hesitate to recommend Kim and How to Find a Care Home to anyone needing help navigating care options for a loved one.

March 9, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Faye,
Thank you for this lovey review.
We are so glad you found our service useful and that Kim was able to support in finding respite for your Nan.
Best Wishes,
Ciara

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Rated 5 out of 5 stars

How to find a care home

I was contacted by Emma from 'how to find a care home' directly after being referred to them by social services. What followed was real help and support with the process of finding and securing a lovely care home for my Mum, all delivered with a genuine sense of care and desire for the right outcome from start to finish. Thank you!

May 20, 2026
Unprompted review
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Reply from Howtofindacarehome

Hi Stephen,
We're so grateful for this review. We are so pleased that you found the home you were looking for and that Emma was able to support you through this time.
Best Wishes,
Ciara

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