I have to say i was quitly impressed by the quality and build of the product. Shipped quickly, the build though and field ready while staying light weight, and the subtle blue touches are starting to... See more
Company replied
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See what reviewers are saying
Positive: The order process was very simple and above all in German possible. Surprisingly, a discount was given later. The goods came very fast. negative: The request of a rating came in Italian... See more
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I am a professional photographer based in India, and I emailed HPRC regarding a Tripod Case and an older Bag that I had purchased some 15 years ago. Not only did I receive a prompt response from Georg... See more
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We contacted HPRC because the wheels on one of our cases broke while we were using it for conferences. They responded very quickly and the level of customer service was impeccable from the very begi... See more
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Company details
Written by the company
Plaber Srl, con sede a Bassano del Grappa, dal 2006 produce le valigie a marchio HPRC | High Performance Resin Cases. Valigie in resina ad elevata performance che garantiscono massima protezione durante il trasporto ed un agevole accesso alle apparecchiature . Le applicazioni sono le più svariate, dal B2B al B2C: medicale, hi-tech (misurazione, laser …) passando per le applicazioni industriali, militari, nautiche, fino ad arrivare all’imaging. La linea HPRC offre inoltre soluzioni di trasporto realizzate completamente su misura: dalla scelta dei colori, all’aggiunta di loghi, alla customizzazione degli interni, fino ad arrivare alla personalizzazione della struttura della valigia, internamente o esternamente, in base alle esigenze del cliente. Non importa quello che devi trasportare, noi abbiamo la soluzione!
Contact info
Via Div. Tridentina, 10, 36061, Bassano del Grappa, Italy
- +39 0424 809150
- info@hprc.it
- hprc.it
4.8
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and a great product.
November 29, 2023
Reply from HPRC
Dear Ian, thank you for choosing HPRC and for taking the time to share your positive feedback with us. We look forward to having you again among our valuable customers. Your HPRC Team
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EXCELLANCE
Fantastic Quality Product
Fast Processing of Order and Fast Delivery from Italy to Cyprus.
November 13, 2023
Reply from HPRC
Dear Nikolaou, thank you for taking the time to share your precious feedback with us. We're happy to hear you got a great experience with HPRC and we look forward to welcoming you again among our valuable customers. Your HPRC Team
The best hard case for my equipment
The best hard case for my equipment. Thank you so much HRPC.
November 6, 2023
Reply from HPRC
Dear Ajay, thank you for sharing your positive feedback. We are pleased to hear you got a great experience with HPRC and we look forward to having you again among our valuable customers. Thank you. Your HPRC Team
Not best design for price
Service like delivery was great and fast. Unfortunately I cannot say the same about product itself. I have ordered inside foam for DJI Mavic 3 pro for hprc 2400 case. Design of this thig is really unfotunate, you are not able to put drone in with rear propellers they need to be removed, drone itself is moving inside case when it is closed as recess in foam is too deep. There is no dedicated space for 100w charger which will hold it firmly in place just generic oversized slot. Slot for RC pro do not have cut out for 5d button so you could ripp it of if you will by not careful. For this price point I woul expect much more. Simillar experience I had two years ago with Mavic 3 case where I sent my full feedback to hprc which they obviously ignored.
October 9, 2023
Reply from HPRC
Dear David, first of all, thank you for choosing HPRC and for sharing your feedback with us. Your opinion is important to us and will help us improve our product so that we can provide an always better service that meets your and other customers' expectations. Your comments are very technical and timely, which is why our technical department has taken care to respond to you privately. We thank you for your trust, if you need further information, please do not hesitate to contact us. Your HPRC Team
Reply from HPRC
Dear David, thank you so much for the 5-star review! We are thrilled to hear that you are enjoying your HPRC and appreciate your feedback. Should you need anything from our side, we're here to help. Thank you once again! Your HPRC Team
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Reply from HPRC
Thank you for choosing HPRC and for sharing your positive rating with us. We're happy to know you are delighted with our service. Should you need anything else from our side, we're here to help!
A repeated positive experience
A repeated positive experience! A professional, friendly and proactive approach. Thank you!
August 2, 2023
Reply from HPRC
Dear Bert,
we're happy to read that you had another 5-Star experience. Thanks for sharing it with us and with our community. We are so lucky to have customers like you and we look forward to seeing you again soon.
Good material and service
August 1, 2023
Reply from HPRC
Dear Arnaldo,
thank you for your HPRC purchase and for sharing your review with us. We’re so grateful for the trust you’ve placed in us. Please let us know if we can do anything else to help. Your HPRC Team
Reply from HPRC
Thank you so much Hasit for choosing HPRC and for taking the time to leave us a 5 star rating - it's so much appreciated! We’re here for you whenever you need us. Your HPRC Team
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Perfect
Excellent communication with person in charge of online sales, fast shipping and delivery and at the end a perfect product.
Thank you
July 31, 2023
Reply from HPRC
Dear Nemanja,
thank you so much for choosing HPRC and for your 5-star review! We will share it with the online sales team to let them know to keep up the amazing work. We’re here for you anytime. Your HPRC Team
Zero service and zero sustainability
Recently I have purchased the 2550W case with a second skin lining. I have made this choice because of the high rating of products and service.
Unfortunately during my last trip there have been a few dividers that got lost.
In my contact with their service team I have requested instructions to purchase a set of new dividers.
I am amazed to write that they instructed me to purchase a complete new second skin lining (100€+!!!) for my 2550W case.
Zero service and zero sustainability .
They want me to buy something I am throwing in the trash for the most part to acquire a few new dividers. This company service is a joke and they don’t care at all about their customers.
Reply to HPRC:
You have offered me the complete second skin kit for a 40% discount on your website. That totals on 60€ for a few dividers and the rest of the skin kit goes in the trash. Amazing solution HPRC! Bravo!
July 31, 2023
Unprompted review
Reply from HPRC
Dear Paul,
we are very sorry you are not satisfied with our service. All our cases are lifetime guaranteed and we do promptly replace them in any situation mentioned in our general sales conditions. Unfortunately, lost is not included. However, our customer service provided you with the most accurate and the quickest support, offering you, as an exception, also a huge discount to meet your request. The kit of your interest is sold as a unique item, so the single dividers can’t be bought separately. The price is to a top-quality product. We take the occasion to inform you that now till August 6th there is a special promo on our webstore. If still interested in getting the product, feel free to contact our customer support at info@hprc.it. We would be glad to help you.
Camera insert
I ordered an insert for a camera case. It arrived quickly and is very good quality. My only negatives would be the lack of a UK distributor causing extra cost in import taxes, and I do think the product is highly priced in the first place. It will protect my gear well overall though.
July 18, 2023
Reply from HPRC
Hi Wayne,
many thanks for your feedback. We are very glad that you are satisfied with the quality of our products and services.
Unfortunately, as Great Britain is located outside the European Union, transport and customs clearance costs are inevitably high. In the "Distributors and Dealers" section of our website hprc.it you can find the UK dealers closest to you. In the future, we suggest you check that section or contact our support team directly. They are always available and happy to help with any information you may need. We hope to have you back among our customers soon. Thanks again for your trust! Your HPRC Team
I’m still waiting for my order to be delivered
I’m still waiting for my order to be delivered by DHL. They’ve had it at the local distribution centre since Friday (Tuesday today), I payed the import fees Friday afternoon. There’s been no updates, and nobody to contact, their “help assistance”, is a machine and so that was a joke. No indication of what time it will arrive today. I’m sure the case will be great when it arrives. HPRC were super-fast in dispatching, DHL let you down.
July 17, 2023
Reply from HPRC
Hello Graham,
we thank you for choosing HPRC and we are really happy that our case lived up to your expectations. We are sorry that an inefficiency caused by DHL may affect our evaluation. However, in the future we will do our best to ensure that such inconveniences do not happen again, so that the delivery service matches the high quality standards of our products and our customer support. We hope to see you soon. Meanwhile, feel free to contact us for anything you should need.
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perfect on-time Delivery on short…
perfect on-time Delivery on short notice!
great product!
June 25, 2023
Reply from HPRC
Dear Alexander, thank you for choosing HPRC and for taking the time to share your experience. Great to hear you are delighted with HPRC! Hope to see you soon again! Your HPRC Team
Reply from HPRC
Dear Hugo thank you very much for having chosen HPRC and for your words. We are always happy when our customers are satisfied. We look forward to serving you again. Your HPRC team.
Fantastic Service throughout.
The team at HPRC have been fantastic. Flexible and accommodating to ensure the best possible service. Dispatch of the case was immediate and customs procedures simple to complete thanks to their export administration. I'll be using them for all future flight case orders.
June 6, 2023
Reply from HPRC
Dear Ben, thank you for taking the time to share your feedback. It's great to hear you had an amazing experience with HPRC. We look forward to supporting you again in the future. Thank you once again for choosing us.
Reply from HPRC
Dear Customer, thank you so much for choosing HPRC and for taking the time to share your positive feedback with us. A pleasure to hear you experienced a wonderful service. Any further info, do not hesitate to ask. We're always happy to support!
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Fast and perfect
I ordered my cases on Monday, the estimated date of delivery was Friday of the same week, but the package arrived sooner on Thursday. All the three cases are high quality products, so I'm absolutely satisfied with HPRC.
March 19, 2023
Reply from HPRC
Thank you Martin for sharing your feedback! A pleasure to hear you had a great experience with HPRC. Our doors are always open for you - hope to have you back among our customers soon!
Reply from HPRC
Dear Csaba, thank you for sharing your positive feedback. It's great to hear that you had a great experience with our service and cases. Should you need anything from our side, we'll be glad to help. Thank you once again for choosing HPRC!
Product and Service
December 27, 2022
Reply from HPRC
Dear Stephan, thank you so much for your five star review. We're glad to hear you enjoyed HPRC case and service. Should you need anything, we're always happy to support.
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