HRKGame Reviews 30,564

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding unbeatable deals on new releases and various games. Many people appreciate the quick delivery of keys, with some noting that keys arrived almost instantly after payment. The website is frequently described as user-friendly, clean, and easy to navigate, making the purchasing process smooth and transparent. However, some customers experienced issues with product functionality, receiving invalid or duplicated keys. A portion of people also expressed dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties with refund processes. There were also occasional concerns about security checks requiring personal identification for payment verification.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers report positive... See more

Price

Consumers generally express satisfaction with the pricing, often finding games at very cheap rates and good... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, calling it a... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report easy and fast transactions, with keys... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the quick and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price deal, however you have to verify with government id+last 4 digits of the card you want to pay with+a note with website name/date. Quite inconvenient had i known i would not have made the... See more

Company replied

Rated 4 out of 5 stars

HRK Game offers game keys of various platform at a very cheap rates because of the sales they put on games so its a very good thing to do for a site to grow more.I recently discover this gem of a site... See more

Company replied

Rated 4 out of 5 stars

Good website and is trustworthy from my experience. The key for me took a few minutes to load, so it wasn't exactly instant but I still got the key I bought in the end. If you find the best deal on th... See more

Company replied

Rated 5 out of 5 stars

Rarely do these reviews- but after a fraudulent experience with gameboost (they take your money, say the game was unavailable, then refund it, but REMOVE the sale listing and the game is full price!... See more

Company replied


Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

4.1

Great

TrustScore 4 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

as always perfect provider of licenses…

as always perfect provider of licenses and products to use with good price.

March 23, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
kind regards ,
Linda

Rated 5 out of 5 stars

Fast delivery

Fast delivery, valid keys, correct games

March 20, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Best regards ,
Linda

Rated 2 out of 5 stars

THEY MENTION PREMIUM PLAN KEY BUT ITS THE ESSENCIAL PLAN

Good day,,

I have redemed the code purchased and Play station has given me a one year to PlayStation Essential plan.
I thought I was purchasing from a code that would give access to to the Playstation Premium or Plus plan, but that is not the case,
So basically I paid the same amount as I would have paid Sony for a plan that I do not want. That is why I unsubscribed from playstation.
I thought the key code would give me access to an upgrade plan as they mention on the key card web page. But this is not the case. I have got again the playstation essential plan which I did not want and had unsubscribed from.
On the web page it mentioned the key would give me access to to Premium but that is not the case.
I am very upset and disappointed.
If they can fix this I will continue to purchase from their web, if not, this will be the first and last time I use their services.

Thank you and Regards
Robert Oviedo

March 20, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #631630
Please have a look at it at your earliest convenience.

Best regards,
Emilia

Rated 5 out of 5 stars

Nice and fast

Nice and fast

March 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

kind regards ,
Linda

Rated 5 out of 5 stars

not fast but good

process time wasn't instant but it was good. product was received

March 18, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

kind regards ,
Linda

Rated 5 out of 5 stars

All perfect and quick

March 16, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

kind regards ,
Linda

Rated 5 out of 5 stars

Key is legit and works really fine

Key is legit and works really fine! Thanks you!

March 15, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.

warm regards ,
Linda

Rated 5 out of 5 stars

Really good website for getting games cheap

I've bought games from here many times. They always deliver fast. In less than 2 minutes. Really good website for cheaper games. Sometimes cheaper than Steam too!

March 14, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.

warm regards ,
Linda

Rated 5 out of 5 stars

Perfect I recommend

Perfect I recommend

March 11, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

best regards ,
Linda

Rated 5 out of 5 stars

Bought three keys and they all worked…

Bought three keys and they all worked with no problems. Can't ask for more than that.

March 12, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

best regards ,
Linda

Rated 4 out of 5 stars

Some issues with payment method.

March 9, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

HRK has never failed me

HRK has never failed me, they are super attentive and the purchased keys work so all good

March 9, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards,
Emilia

Rated 5 out of 5 stars

Fast delivery and cheap prices

Fast delivery and cheap prices

March 8, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards ,
Linda

Rated 4 out of 5 stars

Bought some steam keys and got them…

Bought some steam keys and got them without any issues. The keys took a few minutes to deliver but after that it was all fine.

March 7, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
Kind regards ,
Linda

Rated 2 out of 5 stars

Up to the Gods whether you receive a working key

Don't make the same mistake I did, avoid this site and purchase only from an official game reseller. I bought 4 game keys for Steam, 3 of them did work but one was a duplicate code.

Customer service is a nightmare and SLOW. You are asked to send a load of screenshots as evidence of the issue and then they have the cheek to ask you to contact Steam to investigate when the key was used and report back to them. NOT MY JOB - you sold me the used key, you do the investigation.

I was then made to wait a whole week before they got back to me. Instead of then sending me a working key for the game (which they are STILL SELLING on the site), they sent me a refund for just that game but failed to refund me for the service charge that they add, so it was only a partial refund. I have complained about this but have so far (over 2 days later) been ignored. The least they could do is refund the service charge they add after all the hassle I've experienced.

Who knows where they get the keys from but I strongly suspect it's not always (or ever) directly from the game publishers. Just avoid HRK, it's not worth the risk of getting invalid keys.

February 25, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

We sincerely apologize for the frustration and the extended wait time you experienced while we resolved this issue. We understand that being asked to provide additional evidence and waiting for a publisher's investigation is a significant inconvenience.

Please understand that the requirement for screenshots and coordination with the platform is a necessary part of the verification process. These details allow us to formally document the error and secure the necessary approval from the publisher for a resolution. Regarding the refund, while the game cost is returned upon validation, service charges are often non-refundable as they are collected by the payment processor.

We truly regret that our service did not meet your expectations in this instance and appreciate your patience throughout this process.

Warm regards,

Mahshid

Rated 5 out of 5 stars

I bought Resident Evil Requiem at a…

I bought Resident Evil Requiem at a good price.

Even though the game key was marked as available in my account, I had to wait a while (2 hours) to see it.

Aside from that, I had no problems.

March 4, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards
Mehrnoosh

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