HRKGame Reviews 30,564

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding unbeatable deals on new releases and various games. Many people appreciate the quick delivery of keys, with some noting that keys arrived almost instantly after payment. The website is frequently described as user-friendly, clean, and easy to navigate, making the purchasing process smooth and transparent. However, some customers experienced issues with product functionality, receiving invalid or duplicated keys. A portion of people also expressed dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties with refund processes. There were also occasional concerns about security checks requiring personal identification for payment verification.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers report positive... See more

Price

Consumers generally express satisfaction with the pricing, often finding games at very cheap rates and good... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, calling it a... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report easy and fast transactions, with keys... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the quick and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price deal, however you have to verify with government id+last 4 digits of the card you want to pay with+a note with website name/date. Quite inconvenient had i known i would not have made the... See more

Company replied

Rated 4 out of 5 stars

HRK Game offers game keys of various platform at a very cheap rates because of the sales they put on games so its a very good thing to do for a site to grow more.I recently discover this gem of a site... See more

Company replied

Rated 4 out of 5 stars

Good website and is trustworthy from my experience. The key for me took a few minutes to load, so it wasn't exactly instant but I still got the key I bought in the end. If you find the best deal on th... See more

Company replied

Rated 5 out of 5 stars

Rarely do these reviews- but after a fraudulent experience with gameboost (they take your money, say the game was unavailable, then refund it, but REMOVE the sale listing and the game is full price!... See more

Company replied


Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

4.1

Great

TrustScore 4 out of 5

31K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

HRK ignores technical evidence: Selling pre-redeemed keys that were still UNDISCLOSED.

I am a frequent buyer, but I will never use HRK again. I purchased a key and kept it UNDISCLOSED in my user panel. When I finally revealed it, the code had already been redeemed 11 days PRIOR to the reveal date.

Technically, it is impossible for me to have used the key since it was still hidden in HRK’s system. This means HRK’s sellers are selling the same keys to multiple people (double-dipping) or their database is compromised.

When I opened a ticket, support (Alex and Emilia) gave me the most unprofessional response possible: 'It was redeemed after purchase, so we can't help.' They are ignoring the timestamps. If a key is revealed today but was used 11 days ago, the buyer is being scammed. HRK is protecting fraudulent sellers instead of their loyal customers.

Since I paid with Crypto, I cannot do a chargeback, and they are taking advantage of this to steal my $21. Total lack of ethics. Avoid this site if you plan to keep your keys in your library for more than 5 minutes.

January 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.
We would like to kindly inform you that we have already updated your ticket with the details of the solution to this problem. #628232
Please have a look at it at your earliest convenience.

Best regards,
Emilia

Rated 1 out of 5 stars

Order completed, never received the key

I purchased a key from their website, but after hours, I still haven’t received anything, even though the order history shows it as COMPLETED.

It’s absurd that I have to wait at their convenience because their support takes its time to respond. Once this issue is resolved, I will never buy from them again, and I strongly advise others to stay away from this site. If this happened to me, it could happen to you too.

March 2, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.

We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #(630621)

Please have a look at it at your earliest convenience.

Best regards,
Linda

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, everything OK!
I highly recommend HRKGame!
Thanks !!! 🤘🔥❤️

March 1, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
best regards ,
Linda

Rated 5 out of 5 stars

I just my game key instant only took…

I just my game key instant only took like less than five minutes to get it and will buy again from here.

February 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
best regards ,
Linda

Rated 5 out of 5 stars

fast deliver

fast deliver - good games and easy ui

February 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Had a great experience as a first time…

Had a great experience as a first time buyer from this website. Happy that I actually found a great price on a brand new released game that is only 1 day old which costs $70 now adays just for a base version and bought the same version for just $44 on their website ( how do you beat that?)

Had a smooth transaction experience as well from the pay portion till the delivery of the product key to my email address, will definitely buy games from them again in the near future.

February 27, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a bunch for your awesome review! We're so happy you had a great experience with us. Can't wait to have you back again soon!

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

HRK sells stolen and duplicate keys

HRK sells stolen and duplicated Steam keys. I have never been able to get a refund or replacement key from customer service

December 31, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket (630818) that you have received from our support team for more information.

Kind regards,
Mehrnoosh

Rated 1 out of 5 stars

Stay Away

Stay Away. Want to play the game you purchased on the weekend you purchased it ? Too bad. Purchase was put “On Hold” while they request pictures of government ID , selfies, hand written notes. They sure take the money fast enough while you wait for support. Run. Run away.

February 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please be informed that while inconvenient, verification is one of the safety measures we have to take in order to ensure that the orders created were made by you. This precaution is to protect you and your HRK Game account, as security is our top priority. It is meant to prevent possible fraudulent attempts and other troubling situations.

Best regards,
Mehrnoosh

Rated 5 out of 5 stars

Very good…

I've used this website a few times and .everything went well, it has always worked perfectly, I received my key in 5 minutes after payment.

February 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Perfect transaction

February 28, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Quick delivery with a nice price!

February 27, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Had a 10 euro gift card

Had a 10 euro gift card, managed to get some really good deals!

I got terraria, Batman Arkham Collection, Mad Max and Lego Marvel Super Heroes 2 Deluxe edition for less then 10 euros.

February 27, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

They are blocking money and asking for…

They are blocking money and asking for photo with id.
Watch out for these scammers

February 26, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

We sincerely apologize for any frustration caused by our security measures. Please understand that certain transactions may be flagged by our automated system for manual review to ensure the safety of our users and prevent unauthorized account activity. This process, including the request for an ID photo, follows standard industry security protocols for digital goods.

If you do not feel comfortable with this verification process, you can request a cancellation at any moment. Your order will be cancelled immediately, and a full refund will be issued to your original payment method.

Warm regards,

Mahshid

Rated 3 out of 5 stars

Technically everything was okay

Technically everything was okay. Still hate that the "Service Fee" is getting added on top of everything as all prices already include things like all services. It's a trend for a few years now which I despise. It's a fake extra cost. Without that it would be 5 star atm
Edit: one of the tags read "unprompted review" which is a lie, I got prompted to do this review.

February 25, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for your feedback.
We understand your concern about the service fee. It is clearly shown at checkout and helps cover payment processing and operational costs. We appreciate your input and will take it into consideration.

We hope to provide you with a 5-star experience next time.

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Smooth and efficient !!!

Smooth and efficient ! Paid for the software and add the key provided… and done! All good

February 23, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,

Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.

Best regards ,
Emilia

Rated 5 out of 5 stars

Got my key in less than a minute.

Got my key in less than a minute.
Be sure to have some extra cents ready as a transaction fee tho!

February 21, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

It is great to hear that you were able to jump into your purchase so quickly. We aim for that near-instant delivery to keep things as efficient as possible for everyone.

Regarding the transaction fee, we appreciate you pointing that out for others. Payment processors add small fees to ensure secure transactions, and having a few extra cents ready helps the checkout go smoothly.

Warm regards,

Mahshid

Rated 5 out of 5 stars

Cheap and instant delivery

Cheap and instant delivery. No bullshit about what you get even with the low price

February 21, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

We prioritize transparency and efficiency above all else. Providing exactly what is promised at a competitive price, without any unnecessary complications, is our core mission. It is rewarding to know that our straightforward approach and fast service met your expectations.

Warm regards,

Mahshid

Rated 1 out of 5 stars

Sold an invalid product key.

Sold an invalid product key.
Started an extremely tedious support procedure, reporting every single step for verification.

February 19, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.

We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #(629881)

Please have a look at it at your earliest convenience.

Best regards,
Mehrnoosh

Rated 1 out of 5 stars

One of the biggest scam site out there!

One of the biggest scam site out there!
Recently bought a game mentioned it will work in my country. After purchase it wasn't working. So false statement provided by the site.
Then I went to support. After super delays, they told me that they were sorry and I would get refunded, and its been 10 days and there wasn't any refunds. So more lies. Please avoid these scam sites and just purchase from legit sites like g2a etc..

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Nice and fast

I had good experience at all, for a first time at the site, since I was looking for a good offer. I'd recommend it for my friends.

February 17, 2026
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!

Kind regards
Mehrnoosh

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