HSBC Bank Reviews 126

Went into the Swansea branch today, after citizens advice said see if they would do a charge back from an insurance company I am in dispute with. Been with HSBC, for over 20 years ( but maybe not for much longer now after this.) Saw the most unhelpful representative ever, didn't even want to take any details to put it forward to the disputes team, just said bluntly it's between you and them to come to an agreement. So much for protection when you pay by your HSBC visa card.
The most terrible service I have ever received from a HSBC branch representative.

I applied the credit card through singsaver and spent the required amount as specified. In the end the HSBC bank saying I didn't "tick" or consent on receiving promotional activities from the bank and so I can't receive my free gift! This is so ridiculous! First time hearing this kind of terms and conditions!
Created so much of hassle since the activating of the card at ATM [only a few ATM in Singapore] to the opening of account in mobile apps to even making payment to the bank, all these all so much of trouble! And at the end telling me can't claim my welcome gift?!!

Had a bad Experience with this bank had 2.500 pound Stolen by so called friends while I was in a coma . My dad even told them to freeze account in store Liverpool city centre but the didn't do it . So when I came our I had no money in 3 accounts I reported it to the 3 banks and only Halifax and Lloyd's refunded me straight away when showed them my Hospital record but did HSBC. No the didn't had to go though onbushman and they told HSBC the had to give me 2000 . HSBC did do a good turn and gave me 3500 after a long fight .

Got credit card during SingSaver Promotions. 4 months after , charged for annual fee which cannot be waived because I participated in SingSaver deals. Then where is my reward from SingSaver? All they said is I did not give my consent for marketing that’s why I won’t get anything but still have to pay money back to bank. Such a pathetic bank.
What kind of scam is it?
Just for 200 bucks, they are doing this.
How could I trust my money with such bank?
Will never use this bank again in my life

Barely worth one star. Avoid banking with these morons at all costs. Awful service, awful administrative processes, appalling customer service and just complete lack of perspective. I've never known such disjointed, arrogant, lack of capability from any service provider in my life.

i’m so sad , your machine eating my card.
location at changi airport T1 behind information desk.
i need my card for payment but i lost that

I made full payment in early 2023 to let the funds auto deduct for my personal loan and let it terminate automatically but wasn't aware that I had a shortfall of $2-3 by the time the few thousand dollars was deducted completely. I received a call in Jan 2024 on the outstanding of overdue + annual fee because of the shortfall and I received a letter on the outstanding $18 to be made to acc no. I paid via AXS on 21st Jan, till now I had been receiving multiple calls and repeat my story over and over again. All the callers just say we will investigate and update and resolve this for me but when the next call came in, same issue. As if time had reversed and no one know what is going on! How many times must i repeat myself and how many time do i have to pay this $18 which i shouldnt even be paying! One guy mentioned he had found the issue and it is not my side of the problem and will solve it internally. Next lady said she will investigate again (just a day after the guy called, how many times do you guys need to investigate). Is there any communication in the bank? My personal acc was frozen because of this too.

I made full early repayment while the bank still earn my interest. What did I get in return? Loan shark treatment, repeat myself again and again as if the bank reset their memory after the call end, paid extra money, had extra fee and fines, upset mode....

Online chat is diabolical! Impossible to talk to a human. I have just spent 5 hours trying to resolve something, to be finally told, to go on chat tomorrow so that I can be directed to someone who understands! It eas simply a question about my credit card!

Horrible service. Waited more than 3 hours to exchange new note. Was told approximately wat time 2.5 hours but I waited more than 3 hours . There are 5 counters but only 2 counters actually serving full time. The other counters serve the corporate cash in for 1 customer. “Such efficiency “. Tried to update email onsite and keep receiving error messages.Bad experience.

Welcome to 19th century.
Pretending to be a world bank but you always need to go to the branch, so if you don't live in the country of your account, forget it.
Online banking doesn't work and if you need to reset your PWD, just forget the procedure, you, the client, must do tones of things for a simple reset.
And the cherry on the cake, 3 MONTHS to open an account, receive pwd, security numbers by sms, mails, identifiants, etc. Confusing, heavy process, a nightmare.

Customer experience is crap. Threatened to charge $2 for paper bill. Tried to change to ebills but they said need to update my email on website but email field can’t be edited.
Decided to close the bank account at Holland V. Waited 1.5 hours in the end gave up. Saw a few others also gave up. Only one counter opened. My sis also spent 2 hours previously just to open a 3 month fixed deposit.

Applied for a Travel Credit Card and HSBC cut the credit limit on my other credit card without informing me??? I was going to use the card tomorrow for a transaction above $10k and only by chance I happened to open the HSBC App on my phone to discover that the bank had cut my credit limit by more than 1/3! Shocked to see this and called them about it how come no one called me beforehand to advise me of the cut in credit limit. It would have been so embarrassing for me to use the HSBC credit card at the merchant tomorrow and find out that I don’t have enough credit to pay for my purchase. The customer service officer was equally surprised. She said the cut in credit limit was due to the application for the HSBC Travel Card but when I asked what is the credit limit on that card, she couldn’t tell me. She said I still have to wait another 7 days to know the outcome of my application for the Travel Card. So HSBC says that it is cutting the credit limit on my existing card and HSBC cannot confirm if my application for the Travel Card has been approved?? 😳 HSBC is so eager to cut my credit limit without (1) having the basic courtesy to inform me beforehand and (2) without being able to confirm that my application for the travel card has been approved. This is not how I would expect HSBC to work 😡

Furthemore, HSBC did not give me my cash back for the quarter ended 31 August 2023. Spoke to a certain Nitha more than a week ago and she said she would check and revert??? No response?? Two days ago I called HSBC again and the customer service officer promised that I would get a response by yesterday. Yesterday passed and no response. So today I called again to ask what is happening and the customer service officer said she will ask for this to be investigated.

Rating this 0 star Please read this before buying any product from HSBC (Investment, Interest Bonus)

My dad is interested to earn additional Interest through HSBC Everyday Global Account Bonus Interest Promotion for month April 2023. He walked in HDB Serangoon Branch and was approached by RM Alyssa.

Understand from RM Alyssa that to my dad entitled to "Governing HSBC Premier Welcome Reward Promotion for New HSBC Premier Customer" for month April 2023. To be entitled to Premier Welcome Reward Tier 3, my dad has to Place a minimum incremental Fresh Fund of SGS1,200,000 AND minimum investment of SGD50,000 to be entitled to SGD5,500 cash credit.

On top of Welcome Reward, his referral is also entitled to SGD1,600 if requirement as above stated hits.

My dad is interested to get Tier 3 benefits for himself and his referrer. He put in more than $1.2m for Global Account Bonus Interest, and also SGD50k in DUEL CURRENCY investment.

6 months passed and my dad checked on his rewards to realise that he was only entitled to Tier 1 Welcome Rewards of SGD200. His referral is only entitled to Tier 1 Referrer Rewards of SGD300.
(Tier 3 total rewards is SGD7,100)

Alyssa went on block/compliance/maternity leave and was uncontactable until April 2024. RM Johnathan took over and told us that DUEL CURRENCY investment is not part of eligible Wealth Product to be entitled to Tier 3 benefits. However, to qualify, RM Johnathan says he can put in another $50k into other investment products which in this case my dad rejected because of we have no confident in HSBC RM anymore.

I questioned RM Johnathan, why would my dad put $50k dual currency if it only earn $80 from this investment? Why did this $50k looks similar to Tier 3 "Minimum SGD50,000 in eligible Wealth products"? To his response he mentioned he do not know what was conveyed between RM Alyssa and my dad. As everything was said in room and not recorded, RM Johnathan said he will raise an appeal to Product team to see if my dad can get his Tier 3 cash benefit. Results came back to be negative.

Understand from RM Johnathan that RM Alyssa is not able to response until her end of leaves. And RM Alyssa has the rights to not reply to any work related work during her block/compliance/maternity leave. This may be because RM Johnathan is to take over RM Alyssa’s works. My question here is what is the reason of a compliance leave? As quoted “Block leave is important for risk management as it ensures the company can still operate without the employee's presence. It guarantees there is a replacement for every staff member in case of emergencies or other unforeseen circumstances.” However, since RM Johnathan is unable to give an answer to what was conveyed by RM Alyssa, we the client has no way to get an explanation. As mentioned by RM Johnathan, the only thing we can do is as quoted from RM Johnathan “You can only wait for Alyssa to be back from maternity to respond to you”. Is that how risk management by bank industry should be? There was no explanation from RM Alyssa as to why was the coincidence of Duel Currency SGD50,000 and Tier 3 SGD50,000 eligible Wealth Product.

I would like to add that my dad has USD investment in UOB which gives interest higher than HSBC's earned amount. Why would my dad put SGD50k into HSBC then?

Futhermore, both RM were not responsive. Understand that RM should not be communicating with client via WhatsApp. However, it is seen on their WhatsApp conversation that both RM did reply to my dad at the start of conversation. Whether or not it is the correct platform, i do not know - since both RM did reply previously. When we started to question about the benefits, no replies were given from Alyssa (on maternity), Johnathan (overseas).

HSBC Singapore reduced my premier credit card limit without any prior notice. I only found out today when I want to use my credit card to pay for Black Friday’s purchase. I rang them up and they said they had reduced my limit yesterday (23rd Nov) and they have sent a letter out on 24th. In all of the banks that I have dealt with, you write to the customer first before reducing their credit. My last credit card statement in Nov was still showing my prior limit. They then advised that this is in line with the new MAS limits. I then went on MAS website, their criteria limit doesn’t apply to me. Going to see the premier banking team tomorrow. An absolute bunch of amateurs who don’t seem to have a clue what they are doing or what customer service actually means.

On line banking easy!! Not if you push a wrong number even once, customer service useless!

We called the corporate bank to on replacement card. And after 10 business days (as they mentioned it will be up to 10 business days, it's not processed). Called back, a lady mentioned, I did not call in.

The calls on two ocassions is handled by a guy who doesn't sound local - rude and hang up my call when we enquire on fraud transaction. No detailed given.

Even simple question regarding promotion eligibility takes very long to resolve. Already 1 month but no resolution. Very bad

It is really beyond comprehension how this bank is even allowed to function.
Among many horrible things that I read here about so many things happened to me:
- lost my money during wire transfer and could not refund for around 6 weeks;
- had to wait for around 1+ hour plus just to get a response from them over internet banking chat;
- always promises to return the reply in 1-3 days, or 3-5 days etc., but never replies;
- at the end they not only closed my accounts without any reason, but also blocked my money inside. No explanation, no solution. They only suggest to come to the branch and withdraw the money, but I am not in Singapore and they don't want to allow me to use internet banking as before.
It is ridiculous how Singapore's authorities ignore all this - I wrote a letter to MAS but they also don't reply. They allow these borderline criminals to operate in this manner and still dare to say that they have transparent rules and robust oversight over banking industry. They should be ashamed and stop talking about the good reputation of Singapore banking system, it's just trash

Do HSBC.SG ever bother to review and act upon the Trustpilot client reported experiences here. Seems not as evident by only a 1 star rating. Even the appeal process they claim to have is non functional with no separate web access. A request for same just disappears into an abyss, one is doubtless fruitlessly trying to amend a foregone execution.

Have to concur with Ultratech who on 15/7/23 gave an award for 'worst customer service'. When one's account is terminated, in my case after multiple years, web account access is gone and one is supposed to communicate via phone.

In the meantime, the HSBC.SG webpage line 1 is about the dangers of calls, SMSes or emails, phishing and fraudulent calls claiming to be from HSBC! Looks like they or clients are under serious bombardment by fake messages, and the huge reported losses from same in this wonderful electronic age.

Lot of sense to Ismail Balaban's message of 20/12/22 re account termination methodology under their clause 14. I will be reverting to them via my lawyer and the ABS Code of Consumer Banking Practice which clearly is something they are not familiar with, or at least need public reminding about proper 30 day notification of account closure to their previously valued clients, in this electronic age we were persuaded to adopt some years ago. This as opposed to clients being otherwise put in potentially dangerous situations when abroad by our dream HSBC cards we were persuaded to aspire to and work well for x number of years suddenly becoming non-functional pieces of plastic.

And Axs message of 4/5/23 re Account compliance closures and reasons for same. We had to bear as clients of HSBC what they have been fined severely for worldwide in the past 10 years. No doubt change initiated now by this 'new broom' WBP Credit control services and their vaunted AI which is supposed to have human supervision in action, picking us off. Certainly their executives are delusional in their reported press statements amongst others about the 'business of banking being about trust'. Sadly not, I did, that was my belief before about HSBC.SG, not now.

If there is an award for the 'Worst Customer Service' and ethics in banking world - this bank will win that hands down.
Customer care personnel do not record or take any action whatsoever.. Poor back office management.
They are hiding behind a wall. No Email for Customer Complaints, no customer grievance officer. Pls stay away as far as possible...