Writing for HSBC UK. Slowest and hopeless. Worst experience I ever had in my life. Basic international transaction pending for almost 14 days now. Complaint I logged week ago, totally ignored. Nobody... See more
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If there is an award for the 'Worst Customer Service' and ethics in banking world - this bank will win that hands down. Customer care personnel do not record or take any action whatsoever.. Poor ba... See more
Welcome to 19th century. Pretending to be a world bank but you always need to go to the branch, so if you don't live in the country of your account, forget it. Online banking doesn't work and if yo... See more
Worst ever experience personally!!…zero customer service from call agents to managers and filled with lies and deception at all levels!…So much to say in negativity that is shameful to even write…so y... See more
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Very respectful bank
Very respectful bank, they have respectful and time keeping staff with the customers. I went there to open a bank account and they treated me professionally and decently. They also do not discriminate against customers for any reason.
May 25, 2018
Unprompted review
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AXA Travel Insurance on Premier Card is Useless
Our credit card, HSBC uses Axa to cover its travel insurance policy. We pay an annual fee for this privledge. However, when it came time to use AXA, they have all these rules to basically cover them for now paying anything. Singapore is a small place, and people that live in Singapore do not only travel out of Singapore, but from international destinations onwards. AXA would not honor our travel claim because we did not depart for our trip from Singapore, but another destination. This makes the insurance pretty useless. But I'm sure, no matter what, there would be any excuse available not to pay. It would be something else, if not this. Insurance companies like AXA are good at collecting fees, but bad at doing what they should be doing, covering reasonable insurance claims. Do not buy an AXA policies, they are just helping themselves to your money, and lining their own pockets. Tell HSBC that AXA is not providing the service they should be, for HSBC customers. But, they are both probably in cohoots, which is why we'll be closing our HSBC Credit card this year, because the travel insurance, we have now learned is useless, which makes our HSBC Premier Card useless for paying fees for the "privilege" of having the card.
September 25, 2017
Unprompted review
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