This is my fifth year as a HS Direct Customer. Once again they have helped me achieve CHAS Advanced status for my business. Joanne explained all requirements clearly and thoroughly, and was always on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marc Taylor did an exceptional job of showing me around the Portal, he made it understandable and easy for me to understand. He was polite, and funny to helping me to feel relaxed at the same time. Ma... See more
Company replied
Recently added the HR package alongside the Safety Pack. Both are very user friendly. Had training with Marc recently, which was informative, simple and he remains on hand to provide further service.... See more
Company replied
We have been very pleased with the service provided by this health and safety company. Marc in particular has been excellent throughout — very knowledgeable, informative, and easy to deal with. He too... See more
Company replied
Company details
Written by the company
HS Direct | for Method Statement templates and help, Health and Safety, Method Statements, Risk Assessments, Health and Safety, working method, Risk Statements
Contact info
Hayland Street 3, S9 1BY, Sheffield, United Kingdom
- 0114 2444461
- marketing@hsdirect.co.uk
- hsdirect.co.uk
4.5
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark was great
Mark was really helpful, patient & really understands the system - would definitely recommend & I know I can call him any time if I need any further help.
January 22, 2025
Unprompted review
Reply from HS Direct
Hi Louisa,
We're so pleased to hear your kind words about Mark, thank you for your fantastic 5* review.
Best wishes,
The HS Direct Team
Marc patient and helpful
Marc patient and helpful. He went through the items at a steady pace and was able to cover all that I needed. Excellent customer service. A good representative for your company. Thank you, Marc Taylor
January 21, 2025
Unprompted review
Reply from HS Direct
Hi Zoltan,
We're grateful for your 5* review! Hearing that Marc was so supportive really means a lot, thank you for sharing your experience.
Best wishes,
The HS Direct Team
Excellent service from Marc Taylor.
Excellent service from Marc Taylor.
I spoke to Marc today regarding a query i had, he was very professional, polite and helpful and explained everything clearly step by step and sorted my query out immediately, nothing was to much to ask.
Thank you for all your support and expertise Marc.
January 20, 2025
Unprompted review
Reply from HS Direct
Hi Paul,
Thanks so much for the lovely review! We’re delighted to hear that Marc was helpful and that your experience with our team was so positive.
Best wishes,
The HS Direct Team
Marc Taylor made the walk through a…
Marc Taylor made the walk through a very easy experience and had patience and understanding. also made it claer that he is at the end of a phone anytime if i need him.
well very done Marc Taylor
January 15, 2025
Unprompted review
Reply from HS Direct
Hi Christopher,
Thank you for taking the time to leave your lovely feedback about Marc, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!
Best wishes,
The HS Direct Team
Outstanding service experience
Marc guided me through the First for Holidays and Employee Manager features on the HS System with exceptional helpfulness. He ensured I understood everything clearly and emphasized that I could reach out to him at any time with questions. His attention to detail and customer service were outstanding—10 out of 10. Thank you, Marc!
January 15, 2025
Unprompted review
Reply from HS Direct
Hi Carlos,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.
Best wishes,
The HS Direct Team
Friendly approach
Friendly approach, clear guidance and help from Marc Taylor.
January 17, 2025
Unprompted review
Reply from HS Direct
Hi Lynn,
Thank you for your feedback! I will pass your kind words onto Marc.
Best wishes,
The HS Direct Team
Marc ran me through the HS System and…
Marc ran me through the HS System and putting together my RAMS, very knowledgeable and helpful. Thank you
January 17, 2025
Unprompted review
Reply from HS Direct
Hi Frank,
We really appreciate you taking the time to leave such lovely feedback. It’s great to hear that Marc was helpful – thank you for your support!
Best wishes,
The HS Direct Team
Mark helped me out with teaching me how…
Mark helped me out with teaching me how to create my rams in an efficient way thanks Mark.
January 16, 2025
Unprompted review
Reply from HS Direct
Hi Jay,
We're so pleased to hear your kind words about Marc, thank you for your fantastic 5* review.
Best wishes,
The HS Direct Team
Marc patient and helpful
Marc patient and helpful. He went through the items at a steady pace and was able to cover all that I needed. Excellent customer service. A good representative for your company. Thank you, Marc
January 16, 2025
Unprompted review
Reply from HS Direct
Hi Tony,
Thank you so much for your 5* review! We're delighted to hear that Marc was able to assist you so well, we’ll be sure to pass your kind words along.
Best wishes,
The HS Direct Team
Marc Taylor was a great guide…
Marc Taylor was a great guide onboarding me onto the system. He was very friendly and made sure I understood step by step. I can contact him any time and to re run through the process if I get stuck as it can be very daunting taking in lots of information.
January 16, 2025
Unprompted review
Reply from HS Direct
Hi Billiejo,
We really appreciate you taking the time to leave such lovely 5* review. It’s great to hear that Marc was helpful – thank you for your support!
Best wishes,
The HS Direct Team
Thank you to Gary Shaw
Thank you to Gary Shaw - his ability to explain and walk through the platform was excellent. Top Job
January 15, 2025
Unprompted review
Reply from HS Direct
Hi Tom,
We're so pleased to hear your kind words about Gary, thank you for your fantastic 5* review.
Best wishes,
The HS Direct Team
Gary Shaw was great going through the…
Gary Shaw was great going through the onboarding with us. He made it very easy to follow & made it clear that he is contactable for any questions at a later date.
January 15, 2025
Unprompted review
Reply from HS Direct
Good Afternoon,
We really value your feedback, thank you for taking the time to leave a 5* star review. We’re so happy to hear Gary was able to support you.
Best wishes,
The HS Direct Team
Roger and Marc are a dream team
Roger and Marc are a dream team. They are both so helpful, friendly and most importantly knowledgeable. I can't recommend them enough.
January 6, 2025
Unprompted review
Reply from HS Direct
Hi Roxon,
Thank you for the kind words and for highlighting Roger and Marc's support! We always strive to provide the best service and we’re glad to hear it’s showing.
Best wishes,
The HS Direct Team
Helpful Experience
I would highly recommend the HR walk through with Marc Taylor.
Not only did he make it super easy to follow, he was also really friendly with great customer service skills.
Thanks again to Marc and appreciated his time today!
January 13, 2025
Unprompted review
Reply from HS Direct
Good Afternoon,
We're grateful for your 5-star feedback! Hearing that Marc was so supportive really means a lot, thank you for sharing your experience.
Best wishes,
The HS Direct Team
Excellent service
Gary was very helpful, knowledgable, informative and friendly. He made the process simple and easy to navigate. A personal as well as professional experience.
January 10, 2025
Unprompted review
Reply from HS Direct
Hi David,
Thank you for taking the time to leave your lovely feedback about Gary, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!
Best wishes,
The HS Direct Team
Life will be easier now
So far so great, Leo was very helpful and I went through the website with Marc who was very patient and showed me everything that is available to get all my H and S as and when required. Thank you
January 10, 2025
Unprompted review
Reply from HS Direct
Hi Heather,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Leo and Marc.
Best wishes,
The HS Direct Team
Chris got in touch and arranged our…
Chris got in touch and arranged our first Teams meeting to take me through the set process at a time that was convenient to me ( Saturday) so I wouldn’t loose any of my own work time.
He very patiently took me through each step of Risk Assessment and Method Statements as I am complete novice with computers. The system is user friendly and will become an important addition to my business. Even when struggling one evening to create my own documents Chris was only a phone call away and that was after 5pm on a weekday. Without his help I wouldn’t have won the first job RAMS was asked for. 10/10 service. His support will vital moving forwards. Many thanks.
January 8, 2025
Unprompted review
Reply from HS Direct
Hi James,
Thank you for sharing your experience with us, we're so glad to be by your side and to hear that Chris is so helpful. Many thanks for your 5* feedback!
Best wishes,
The HS Direct Team
Reply from HS Direct
Hi Justin,
Thank you for your 5* review – we really appreciate your support!
Best wishes,
The HS Direct Team
Just had a walk through on Solution…
Just had a walk through on Solution Host with Gary Shaw and he was great.
Very polite, patient and knowledgeable
Thanks Gary
January 6, 2025
Unprompted review
Reply from HS Direct
Hi Shaun,
Thank you for your feedback! I will pass your kind words onto Gary.
Best wishes,
The HS Direct Team
Marc was very helpful
Marc was very helpful, always at the end of the phone / email to help if any queries.
January 3, 2025
Unprompted review
Reply from HS Direct
Good Afternoon,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.
Best wishes,
The HS Direct Team
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