HS Direct Reviews 756

I wanted to thank Rodney and Mark for the amazing customer service, wow I have not got the words to describe it.
I was looking at getting the CHAS acreditation for my small limited company and I wouldn't be able to without HSdirects's help and support on this.
A huge thank you to everyone in the team that got involved.
Tiago Teixeira

Very helpful and friendly staff, I spoke to Rod who couldnt of been more helpful and talked me through all the steps and even did a video call so he could show me how to access everything on the portal
Thank you!

I needed to get my companies Health and Safety up to date , I looked through the internet and left my details with three companies. The next morning Nick Daley from HS Direct rang me back and we had a great chat about my needs and what HS Direct could offer. The other companies did not ring me back!! Nick then rang me back after sending me details about HS Direct and we discussed the best way forward for my needs. I then had a teams meeting with Mark to show me around the software which is very intuitive. The software is very customisable and easy to use, giving me the ability to get my site safety records in order.

great company to work with superb customer service offered , josh helps with all my business enquiries when there needed & things are kept supersimple

Poor service , poor communication .HS Direct will continue to take your annual subscription without notification. When I asked them to cancel my policy at the start of a new term they refused even though I told them I was retiring through ill health. I was forced to ask Mastercard to intervene and issue a refund , needless to say they did and a full refund was issued.

very helpful and done everything asked of them always avalible to take you call or answer email

Gary Shaw did a walk through with me for the HR element. Very informative and checked numerous times i was happy before moving on to next section.

Mis-sold Service, No Support, No Refund

I signed up to HS Direct in June 2025 after being assured over the phone that they would create a tailored health & safety package for my small business. They were aware I was under pressure due to a recent incident, and they promised hands-on help, industry-specific documents, and ongoing support.

What I actually received was a basic online portal full of generic templates and vague advice — not what was described or what my business needed. The “tailored” package turned out to be pre-filled forms with my logo and generic categories, which I was told to edit and figure out myself. In the demo walkthrough, I was rushed through how to complete forms manually (which I could have done using free resources). When I challenged the impractical advice for my business, the answer was essentially “do what you want, but this is what we recommend.”

After asking for a refund within days — and before using the service — I was told there was no cooling-off period and no refunds allowed, something that was *never* mentioned on the call or in writing. Since then, I’ve sent multiple emails and had no response. It’s now over a month and they continue to ignore all communication.

I’ve since created all my health & safety documentation properly using better advice and am now pursuing a refund through my credit card company. **Small businesses, be warned**: they are not transparent, and their service is not fit for micro or mobile companies. In my opinion, this felt like a hard-sell trap rather than genuine support.

Avoid unless you know exactly what you're getting and are happy to pay hundreds for self-service templates.

"Update " your reply is a total Lie you have not replied to any of my formal complaints or request for a refund under the Consumer Rights Act 2015

Had a real caring & considerate call with Nick Daley. I was just looking for a health & safety policy, but Nick opened my eyes to all the other policies I was missing to be compliant. Nick explained everything to me, he even went away & consulted others on what my specific needs would be & offered a service at a competitive price.

I’ve had the absolute pleasure of working with H&S Direct for all of our company’s health and safety needs, and I can confidently say they have been nothing short of outstanding. From day one in my role, Rodney Marsh has been a constant source of support, guidance, and reassurance. He’s helped me build up my knowledge and confidence in health and safety – always taking the time to explain things clearly and thoroughly, especially when I’ve struggled to understand something.

Rodney is professional, approachable, and genuinely a joy to work with. Our conversations are never dull – he brings a down-to-earth, friendly attitude that makes it easy to ask questions and get the help I need. I always finish our calls feeling well-informed and reassured, and I truly appreciate how much care and time he puts into his support.

All of our H&S documentation is maintained to an extremely high standard thanks to the resources and guidance provided by H&S Direct. Their online training and documentation tools are excellent, and anytime I’ve had questions or needed further assistance, the team has been quick to help.

Although I’ve interacted with other members of the team – who have all been incredibly helpful – it’s Rodney I speak with most, and I genuinely can’t thank him enough. He is a credit to your organisation and a real asset to your team.

Thank you to H&S Direct, and especially to Rodney, for your ongoing support. It makes a real difference.

Outstanding Service and Support – 100/100

Rod has been exceptional from the very first conversation. His professionalism, responsiveness, and willingness to offer advice and support have made a real difference. With a high level of expertise, he helped us get set up quickly and smoothly, ensuring we were confident and well-prepared from the start.

Rod clearly takes pride in his work and has gone above and beyond to make sure we get the most out of the system. His dedication and attention to detail have been invaluable throughout the process.

Highly recommended – a true asset to the service!

very poor communication, they renew contract without consulting me if I want to renew, took money from my accountant without my consent, I contacted then the same day to talk about, they didn’t do anything and couldn’t cancel payment

Joanne was really great and would recommend there services to others, good people.

Very happy with the meeting with Gary, very patient with me and explained everything really well.

Excellent service provided by Roger Simpson - I had been in discussions with him for almost a year before committing. His service has never waivered - always professional. Upon taking up the service, he has been prompt, informative and a dream SPOC.
Excellent service provided by Gary through the onboarding sessions. More to come with team sessions, and 1-2-1's to check understanding are no problem.
Very professional so far. Packages are straightforward and very user friendly. Would highly recommend.

The Rams package and all the health and safety is very good, best i have used.
Very helpful support. The initial set up and live tutorial by Gary Shaw was excellent and easy to understand.

We've been with Hs Direct for many years and have always found the telephone assistance to be excellent, Nick Daley however is exceptional and always assists us with our requirements.

Very satisfied!
HS DIrect have offered excellent service from the start, offering excellent, friendly advise and guidance on all H+S needs of our small business. Gary Shaw did a "walk through" online with me and guided me on every aspect of using the site for our H+S management. The package itself is very comprehensive and user friendly. Highly recommend using HS Direct

Armands Lubiks has been assisting us for some years now and has always been extremely helpful and professional in the way he has dealt with our Safe Contractor Accreditation. Any questions or queries he has swiftly responded to and is always very helpful.
Highly recommend.

Excellent Support from HS Direct
I had a very positive experience with HS Direct, especially with Leo Marley, who was friendly, professional, and incredibly helpful. The entire team provided clear and reliable guidance when I needed it most. Their support made everything much easier and saved me a lot of time. I would definitely recommend HS Direct to anyone looking for dependable and supportive service.

Thank you, HS Direct!