HS Direct Reviews 756

Would leave 0 stars if i could. Took renewal money for a service never provided, was never contacted or agreed to a renewal and 1.4K has been taken from my account and apparently ‘nothing they can do’
Absolutely ridiculous company, taking from small businesses. DO NOT USE THIS COMPANY!!!!!!!!!!!

We were very impressed by the service of the team. So straight forward from the word go. Communication is key at a time like needing SMAS and the communication was above exceptional. Great work and I will definatly be putting this company forward to anyone who asks. Thank you

Daniel Moore at HS Direct provided excellent support for our health and safety needs. He's knowledgeable, responsive, and made a real difference.

Such an easy process, lady I dealt with was amazing!

Marc was brilliant and explained everything with ease.

Marc was absolutely brilliant, I had to reschedule due to commitments but he was happy to work around what I had to do.
He explained everything in great detail and really showed off just how good the system is for small business owners like myself.
That said, whether I am a small business or a big one the services provided are absolutely incredible!
On top of that marc was really down to earth and informal, there’s nothing worse than feeling like your in a classroom. Today felt like I was chatting with a mate and just going over everything we needed to.

If you are reading this, thank you :)

I have been using the system now for a few weeks and it is so much better than our previous one. The automations make keeping track of our subcontractors so easy. Daniel Moore has been great! Always on hand with any queries I have, getting back to me within 10 minutes each time!

Marc helped us to navigate the risk assessments and method statements. He has great patience, thank you

I've got my documents quickly but was shocked at the cost! I paid almost £400 for two documents! This was quite frustrating for me as a small business owner at the beginning of my journey. I would not recommend this company.

Walkthrough for platform, on time, easy & simple to understand. Hadn't used RAMS for a few years, Gary at HS made it really easy to get my head round it & navigate portal. Was dreading having to fill in & print everything off, just a case of ticking the box that's relevant to you & adding it, can then be simply emailed over to client. Awesome!

Great experience from start to finish. With this being my first time using the service and not really knowing what I was needing to ask ect, Amelia made the whole process from start to finish very straightforward and kept me updated with any changes throughout. Would definitely recommend.

I spoke with Marc Taylor today and he was fantastic. Marc made everything easy and explained brilliantly all I need to do and he’s given me confidence in using the templates and knowing he’s only an email away for help us a great reassurance

Daniel Moore is always available to help with any questions / queries. Polite, Friendly and concise.

I honestly regret ever signing up with HS Direct. I have no idea why I even enrolled because they don’t actually do anything for their clients. They take your money, give you access to their platform, and then you have to do everything yourself: risk assessments and method statements, and managing everything on your own. If you call them for help, they just tell you to do it yourself.

On top of that, they took money for the renewal without my authorisation. I noticed it the next day and contacted them straight away, but they just kept delaying things. I kept calling, usually every couple of weeks, and every time I was told someone would call me back. That never happened. Now, months later, they’ve finally told me they won’t refund my money just because I don’t want to continue with them. They’ve dragged this out since December only to say they won’t pay me back.

Honestly, I’ve never dealt with a company like this before. I don’t use their services, I never authorised the renewal payment, and yet they refuse to refund me. Terrible experience "I wouldn’t recommend them to anyone"

Just wanted to say a big thanks to Marc, for doing our walk throughs, very professional & informative, and all round good guy, nothing was too much trouble to explain to us, really good experience .

Great walk through , really explained how everything works and how simple it is to use .
Some great tips for us as a business moving forward on how to be compliant and use the system to its best ability.
Many thanks

Marc was very helpful in helping me understand the service provided by HS.
The walkthrough was thorough and simple.

Marc's assistance and compliance is outstanding. He clearly explained everything and was very patient and understanding. He respresents HS Direct in an amazing light. Thank you so much to Marc, he is fantastic and is always happy to help.

Marc helped me with Health and safety procedures. He was really helpful, calm and explained me everything. He really deserves 5 stars.

We spoke with Dan who was incredibly professional, friendly and informative. His explanations were clear and concise. We are very happy to stay with HS Direct as a result of Dan's attitude and willingness to spend time breaking down problems and finding resolutions that fit best with our organisation.