HSL Chairs - Leeds Reviews 

153
TrustScore 5 out of 5

4.9

Otley Road, White Cross, Guiseley, LS20 8LZ Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a good experience with hsl. We we attended to by Polly, She was really knowledgeable about all products available. I have a mental health issue and she was very helpful in me choosing the right... See more

Rated 5 out of 5 stars

A gentleman named Graham showed us the rising recliner range and explained in great detail all the features of the range. We then went onto trying what he thought was my correct size and I could n... See more

Rated 5 out of 5 stars

Warm welcome and assessment of our requirements by Richard. Tried several sofas and fairly soon found one that was ideal for us. Good explanation of additional add ons and delivery options. Nice to... See more

Rated 5 out of 5 stars

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us,... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Leeds

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Otley Road, White Cross, Guiseley, LS20 8LZ, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

3,798 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a good experience with hsl

We had a good experience with hsl. We we attended to by Polly, She was really knowledgeable about all products available. I have a mental health issue and she was very helpful in me choosing the right fabric for our footstool. She was patient and didn't put any pressure on us. We came out really happy and satisfied with our visit. We would recommend the store to anyone wanting quality furniture and great sales advice. We will be returning again in the future. Also good prices, lovely clean showroom. 1st class service. Thank you 😊

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

HSL Guiseley the place to go!

A gentleman named Graham showed us the rising recliner range and explained in great detail all the features of the range.
We then went onto trying what he thought was my correct size and I could not believe the difference it made to me getting up out of a chair. So we then went onto discuss various materials and of course.prices.
We then made the final decision to purchase two chairs and are so pleased with our choice.

July 21, 2026
Rated 5 out of 5 stars

excellent attention to find quality sofa

Warm welcome and assessment of our requirements by Richard.
Tried several sofas and fairly soon found one that was ideal for us.
Good explanation of additional add ons and delivery options.
Nice to find a quality sofa made locally in Batley

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Two reclining armchairs

My wife and I were looking to purchase a couple of reclining chairs and visited HSL. We were met by John in Guiseley and he was extremely helpful and very professional but, just as importantly for us, wasn't pushy at all and listened to what we were actually looking for. We purchased two new recliners. Thanks, Phil and Ange Bell, Leeds.

July 20, 2026
Unprompted review
Rated 2 out of 5 stars

Bought a chair a few months ago the…

Bought a chair a few months ago the back of the chair below the headrest has gone in hence the fabric is all creased i don't think they have put enough filling in alot of money it cost me and it's not up to standard

January 11, 2026
Unprompted review
HSL Chairs - Leeds logo

Reply from HSL Chairs - Leeds

Good afternoon Mr Howlett,

Thank you for your review, i am sorry to hear you are experiencing difficulties with your HSL furniture. I would like to offer a swift resolution for this, in order for me to do so would you kindly email me your order details so i can investigate further and contact you to discuss
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com

Rated 5 out of 5 stars

HSL service and satisfaction

On arrival at the Guiseley shop we were immediately greeted by John who introduced himself and enquired our names and what was the purpose of our visit.
He took us to the specific rise and fall chair we wanted to see and try for comfort He checked the fit for me and explained all about the operation of the chair. Unfortunately for me that chair just had a single motor and was not able to perform the lift but John said that the chair also came with a second motor giving it full choice of positions.
John took us to see an alternative chair which he recommended with 2 motors. We very much liked the alternative chair and after doing the full fitting routine he confirmed our choice. John also said that he choice of material we went for meant that the chair was in stock and could be delivered in less than a week.
We competed the purchase after a very welcome cup of coffee provided by the Manager of the store.
Upon arrival at home we were pleasantly surprised by a call from HSL’s delivery arm that chair would be delivered i just 3 days!!!!
Superb service from HSL and we would recommend them to every one

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

My chair

I went to the Guisley store and was very impressed, I was warmly greeted, I went with the intention of looking for a chair that I could sit in that supported my back and I met one of your sales assistant , I think she was called Polly and was only 4 foot nine like myself , pollywas so very very helpful and knew exactly which chair would be most suitable for me, not only that she told me what to look for , how my feet should be , where my body should be in the chair. I had no idea so much had to be checked .
I now have my new chair and it really is perfect. The manager and Polly ? could not have been more helpful. They were very very good.

June 22, 2026
Rated 5 out of 5 stars

Service today

Excellent service from John at Guiseley today my mum went away a very happy customer and looking forward to receiving delivery of her chair

June 17, 2026
Unprompted review

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