HSL Chairs - Prestwich Reviews 

55
•
TrustScore 5 out of 5

4.8

472 Bury New Road, M25 1AX Prestwich, GB

•

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Rated 5 out of 5 stars

Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The deliver... See more

Company replied

Rated 5 out of 5 stars

Val and Asma did a bang up job delivering our HSL couch up to the second floor. The dual recliner is no easy task to lift and assemble, but they got it done in good time and even helped putting it in... See more

Rated 5 out of 5 stars

Asma of the Prestwich branch was very helpful and polite. Explained everything and gave us cover samples to take home. It was a good experience when buying the furniture.

Rated 5 out of 5 stars

Ordered my new chair in July arrived today at the exact time the delivery team said Craig and Lee delivered my chair explained everything and sat in my new chair within 10 mins of delivery can't prais... See more


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Prestwich

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 472 Bury New Road, M25 1AX, Prestwich, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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4.8

All reviews

(55)

4,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Stressless chairs from a stress free firm!

Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The delivery team, Alex and Adi were very friendly, very careful and thoughtful and showed us how to work the recline mechanism before they left. Second pair of Stressless chairs we have purchased - outstanding comfort and quality.

October 1, 2026
Unprompted review
HSL Chairs - Prestwich logo

Reply from HSL Chairs - Prestwich

Hello,
We are happy to hear that your recent Stressless purchase exceeded expectations. It is wonderful that our showroom team provided knowledgeable assistance and that your items arrived earlier than expected. We are also glad that our delivery staff took such great care in setting up your new seating and demonstrating its features. Thank you for sharing such wonderful positive feedback with us.
Kind regards,
Chantelle Boddy
Customer Care.

Rated 5 out of 5 stars

Ordered my new chair in July arrived…

Ordered my new chair in July arrived today at the exact time the delivery team said Craig and Lee delivered my chair explained everything and sat in my new chair within 10 mins of delivery can't praise this company enough

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Val and Asma did a bang up job…

Val and Asma did a bang up job delivering our HSL couch up to the second floor. The dual recliner is no easy task to lift and assemble, but they got it done in good time and even helped putting it in a couple places so that we could finalize the placement.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

First of all great that there was a car…

First of all great that there was a car park.
We went into the showroom & we were greeted by Asma & we told her that we were looking for an ejector seat. She went on to show my husband a chair & explained how it worked & showed him how to use the control. She offered us tea or coffee.
He then tried a couple more chairs. All were really lovely.
Then we moved round to a new set of chairs & again he was shown how to use the control. He was advised on how to sit & make it right for himself.
We were also joined by Becca who helped in advising.
We settled on a chair & a settee to match in beautiful leather - really soft.
We were made to feel really valued & they wanted us to get what was right for us.
The manager too was really pleasant- also offering us a tea or coffee.
Overall a really enjoyable way of spending money.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Staff were very helpful. No complaints thank you very much for your service.
My grandparents are so happy with their product and it was peaceful of mind knowing the staff were so helpful and friendly towards them.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff. Made me feel really welcome. Listened to my needs and acted accordingly. Really helpful in my chair selection to ensure I made the right choice.

August 19, 2026
Rated 5 out of 5 stars

Had a very good relaxed experience

Had a very good relaxed experience, no pressure but very helpful experience. This was at prestwich in Manchester. Gail and Becca helped to decide on rise and recline chair a settee over a coffee and biscuits.
Thank you!
Can’t wait for the furniture to arrive.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of Hamilton Chairs

I was kept informed of when the delivery was going to be and there was no issues at all
The delivery guys Paul and Paul were
polite and helpful and are a credit to the company .

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Prestwich Store is Brilliant

The people in the shop in Prestwich were really good. We dealt mainly with Asma. Nothing was too much trouble. I could have stayed there all day if I’d wanted to! I kept changing but that was ok too! Didn’t rush me at all.
Just looking forward to my chair arriving now.

May 1, 2026
Rated 5 out of 5 stars

HSL rated excellent for a reason

Had a delivery this morning by Paul D and Jon. rang 25 minutes before arrival as promised. Friendly , professional and did a good job of showing and explaining how the chair works. They moved the old furniture to where we asked. Made sure we were happy with everything Great experience

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The service was exceptional by the man dealing with us in taking the time to listen to our needs and expectations. There was no pushy selling at all. The gentleman gave us all of the information and confidence initially to go away and make an informed decision. On returning to order, again the personal service was excellent and the atmosphere relaxed. The whole process was explained ensuring that we were clear about time scales and what would happen next in the process as well as cooling off periods.

April 2, 2026
Rated 5 out of 5 stars

QUALITY PRODUCTS WITH OUSTANDING SERVICE

Visited the Prestwich showroom in the North of the Greater Manchester area on Easter Monday with my wife, it is very conveniently located just a short distance from junction 17 of the M60.
Convenient designated parking area at the rear of store which is a great idea, with full wheelchair access via ramp.
My wife had previously purchased a chair from HSL about five years ago and remained absolutely delighted with it construction, comfort and reliability so based on her recommendation I decided to purchase a chair for myself, not just for the present but as an investment for the future.
Made to feel very welcome by Val and Asma the two members of staff, both have an impressive product knowledge and were very amenable.
Always felt they had a true interest in the individuals needs/requirements and never felt any sales pressure.
Left feeling we had received good service and would recommend HSL without reservation

April 6, 2026
Unprompted review

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