Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The deliver... See more
Company replied
472 Bury New Road, M25 1AX Prestwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The deliver... See more
Company replied
Val and Asma did a bang up job delivering our HSL couch up to the second floor. The dual recliner is no easy task to lift and assemble, but they got it done in good time and even helped putting it in... See more
Asma of the Prestwich branch was very helpful and polite. Explained everything and gave us cover samples to take home. It was a good experience when buying the furniture.
Ordered my new chair in July arrived today at the exact time the delivery team said Craig and Lee delivered my chair explained everything and sat in my new chair within 10 mins of delivery can't prais... See more
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
Written by the company

All products are independently tested
472 Bury New Road, M25 1AX, Prestwich, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought 2 Stressless chairs from HSL. Very good experience - delivered a little ahead of schedule. Excellent quality furniture, very attentive and knowledgeable staff in Prestwich showroom. The delivery team, Alex and Adi were very friendly, very careful and thoughtful and showed us how to work the recline mechanism before they left. Second pair of Stressless chairs we have purchased - outstanding comfort and quality.

Reply from HSL Chairs - Prestwich
Ordered my new chair in July arrived today at the exact time the delivery team said Craig and Lee delivered my chair explained everything and sat in my new chair within 10 mins of delivery can't praise this company enough
Asma of the Prestwich branch was very helpful and polite.
Explained everything and gave us cover samples to take home.
It was a good experience when buying the furniture.
Val and Asma did a bang up job delivering our HSL couch up to the second floor. The dual recliner is no easy task to lift and assemble, but they got it done in good time and even helped putting it in a couple places so that we could finalize the placement.
First of all great that there was a car park.
We went into the showroom & we were greeted by Asma & we told her that we were looking for an ejector seat. She went on to show my husband a chair & explained how it worked & showed him how to use the control. She offered us tea or coffee.
He then tried a couple more chairs. All were really lovely.
Then we moved round to a new set of chairs & again he was shown how to use the control. He was advised on how to sit & make it right for himself.
We were also joined by Becca who helped in advising.
We settled on a chair & a settee to match in beautiful leather - really soft.
We were made to feel really valued & they wanted us to get what was right for us.
The manager too was really pleasant- also offering us a tea or coffee.
Overall a really enjoyable way of spending money.
Excellent service. Staff were very helpful. No complaints thank you very much for your service.
My grandparents are so happy with their product and it was peaceful of mind knowing the staff were so helpful and friendly towards them.
Staff were very helpful and went through all possibilities for my needs I would recommend HSL to anyone.
Great staff. Made me feel really welcome. Listened to my needs and acted accordingly. Really helpful in my chair selection to ensure I made the right choice.
Had a very good relaxed experience, no pressure but very helpful experience. This was at prestwich in Manchester. Gail and Becca helped to decide on rise and recline chair a settee over a coffee and biscuits.
Thank you!
Can’t wait for the furniture to arrive.
Fantastic service from the staff in our local store, kept up to date on delivery and driver arrived on time. Chair carefully carried into our lounge, the guy was very professional and friendly. Absolutely delighted with my purchase.
Paul and Sean arrived on time. Brought in and set up no problems. Taught us how to use it.
Borh very efficient and pleasant
I was kept informed of when the delivery was going to be and there was no issues at all
The delivery guys Paul and Paul were
polite and helpful and are a credit to the company .
The people in the shop in Prestwich were really good. We dealt mainly with Asma. Nothing was too much trouble. I could have stayed there all day if I’d wanted to! I kept changing but that was ok too! Didn’t rush me at all.
Just looking forward to my chair arriving now.
Very polite and efficient service. Arrived at the specified time and ensured everything was ok before they left.
Had a delivery this morning by Paul D and Jon. rang 25 minutes before arrival as promised. Friendly , professional and did a good job of showing and explaining how the chair works. They moved the old furniture to where we asked. Made sure we were happy with everything Great experience
The service was exceptional by the man dealing with us in taking the time to listen to our needs and expectations. There was no pushy selling at all. The gentleman gave us all of the information and confidence initially to go away and make an informed decision. On returning to order, again the personal service was excellent and the atmosphere relaxed. The whole process was explained ensuring that we were clear about time scales and what would happen next in the process as well as cooling off periods.
Visited the Prestwich showroom in the North of the Greater Manchester area on Easter Monday with my wife, it is very conveniently located just a short distance from junction 17 of the M60.
Convenient designated parking area at the rear of store which is a great idea, with full wheelchair access via ramp.
My wife had previously purchased a chair from HSL about five years ago and remained absolutely delighted with it construction, comfort and reliability so based on her recommendation I decided to purchase a chair for myself, not just for the present but as an investment for the future.
Made to feel very welcome by Val and Asma the two members of staff, both have an impressive product knowledge and were very amenable.
Always felt they had a true interest in the individuals needs/requirements and never felt any sales pressure.
Left feeling we had received good service and would recommend HSL without reservation
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.