HS Walsh & Sons Ltd Reviews 

I have used HS Walsh & Sons Ltd since 1961when I was an apprentice, always polite, pleasant and knowledgeable people to deal with. From 1961-2025. I cannot thank them enough for all that time. 👍🏴󠁧󠁢󠁥󠁮󠁧󠁿 Ron Clarke now retired.

I found what I needed on the website without any bother, then popped along to the Biggin Hill shop and collected my order. The staff were friendly and welcoming. A great place to get my watchmaking supplies. Top job!

Useless website. I had to jump through 15 minutes of registering my intimate details fr billing and shipping details, only to find thar when I got to the checkout to find the cost of shipping, the site had decided to ignore my previous inputs and require my shipping address once again (for the third time). And to add insult to injury, the shipping cost was extortionate.

Luke was fantastic in helping me get my order sorted. Managing to pay by BACS and have the item posted out ASAP is brilliant.
Highly recommend Luke and highly endorse his customer awev skills. A praise to him and his employer.

5 * Service

Mark E was really helpful and spent all the time I needed to talk through product options and pricing. Super service. I very much recommend H.S. Walsh & Sons for jewellery supplies purchases!

I can’t recommend hs Walsh customer service enough ,all associates go above and beyond to help,special thanks to Leo who has the greatest patience in explaining things in an understanding way,if it’s continued support your looking for this company is definitely one to buy from

Friendly staff, good availability of products.

My order arrived very promptly great service lovely people to deal with I spoke with 2 lovely ladies on the phone when placing an order I hope the second lady heard my CD on you tube thank you once again for your kindness and caring about your customers GOD BLESS YOU ALL yours gratefully RON ps I would recommend to anyone 😀

Very friendly and knowledgeable team. Always a pleasure coming in to talk to them in the Birmingham branch and get their advice.

Was on the M25 and had one of their drivers in a small van over taking in 3 different lanes at over 80mph and then was flashing me to move out the way in the middle lane. Then passed me and put his middle finger up on the way past with not no uniform but a grey hoodie.
I don’t know how you work but if that’s a reflection of your company it’s disgusting. I hope the rest of S Walsh doesn’t go around like this else we’re.
Carelessness, Dangerous & vile.

Great service and knowledgeable staff.

I ordered an item on line, and an older version was delivered by mistake. As I’m in Australia it was a bit frustrating. But the immediate response and ongoing communication I received to get the correct item sent out and the original sent back was fantastic. I can’t thank the team enough for all the help and I didn’t have to wait long for the new item to arrive. Great service.

The ultimate jewellery tool shop. There's no other place in the UK like it. Friendly staff who are never too busy to answer my questions.

Staff are always helpful, patient and knowledgeable. They never rush you!

I have had a horrendous experience with this company. I ordered a Horia 2000. The tool arrived fine, but didn't have any attachments. I was able to exchange a few emails with Julie Walker, a customer service representative. After several days of not hearing from her, I called and spoke with her. I resent the photos for the third time and she finally saw the problem. She reassured me she would resolve the issue and surprise, the trail went cold again. I finally gave up. Good job H S Walsh, you got one over on me. I doubt the entire company is horrible, but my experience was. Can't wait to see how they attempt to flip this review around on me.

Hi, I needed a Citizen watch caseback die that was advertised on their site. The only problem - that I've had before - was that I couldn't be 100% certain that it would fit my Citizen Aquamount. As they did with an Omega caseback die I ordered in the same circumstances, they agreed that a refund would be made if the die were returned unused.
As with the Omega, the die fitted perfectly so I can't say that I've tested H S Walsh's procedures in a 'practical' sense but I've been dealing with them for years and they've always been incredibly helpful and very professional.

Popped in here today to spend vouchers I had won in a show. I received excellent customer service, extremely helpful and knowledgeable. I have shopped here in the past and would definitely recommend shopping here. Thankyou

Friendly and helpful team in Hatton Garden store. Great selection of good for the professional jeweller as well as the hobbyist.

I’ve regularly bought tools, materials and equipment from Walsh in Birmingham since starting business in 2009. They are friendly, knowledgeable and will do all they can to help.

I needed a new movement for a wall clock and the staff were very knowledgable and helpful