Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
Website application a little unclear in places eg transfer ins. Also received numerous emails reminding to pay in funds when you already new it was a transfer in.
Company replied
Company details
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Competitive rate and Easy to use
easy to set up an account and to transfer funds. And its a very competitive rate and terms. thanks!
January 9, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased you found the application easy and you're happy with the product.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased you found the process easy and clear.
Hampshire Trust Bank
Not held on telephone for long and…
Not held on telephone for long and opening a business account was straightforward and fairly quick. Only criticism is adding a signatory requires all signatures and cannot be completed remotely, given one signatory is currently abroad.
January 2, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, it really does help us to improve.
Hampshire Trust Bank
5 year fixed rate bond
Easy to open, good communication and with a top interest rate. Have used before and will use again.
December 30, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application easy and you're happy with the product and service.
Hampshire Trust Bank
Website application a little unclear in…
Website application a little unclear in places eg transfer ins. Also received numerous emails reminding to pay in funds when you already new it was a transfer in.
January 21, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, it really does help us to improve.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application process easy and you're happy with the product.
Hampshire Trust Bank
Absolutely incompetence has made me…
Absolutely incompetence has made me consider transferring to HTB ISA as currently multiple phone calls have not been understood and acted upon.
January 7, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're sorry you were unhappy with the service, we're always keen to improve.
We have looked into this and have asked our team to reach out to you and want to reassure you that everything is in progress.
Hampshire Trust Bank
Great account opening experience
December 29, 2025
Relatively easy to open online
Relatively easy to open online, some wording a bit confusing.
Automatic emails requesting funding of account were irritating when it was a ISA transfer.
December 30, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, we're always keen to improve.
We're pleased you found the application easy.
Hampshire Trust Bank
Very simple process to open my account.
Very simple process to open my account.
Would be 5 stars if they had a mobile phone app to view and manage the account.
January 9, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, we're always keen to improve.
We're pleased you found the application easy.
Hampshire Trust Bank
I have been trying to log into my 95…
I have been trying to log into my 95 day notice account so as to give notice to withdraw money from my account with the bank. When asking for an authentification code to be sent to me it never arrives. I have also tried to phone them on their correct telephone numbers but the call constantly says calling.
January 20, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback, it really does help us to improve.
I am sorry that you are not receiving the authentication code to your mobile phone.
I would be happy to arrange a call back if you can provide more details. Alternatively please call us on 02078626222 our phone lines are open Monday-Friday 9am-5pm.
Hampshire Trust Bank
Saving with HTB
Opening my account online was a straightforward operation and the selection and description of available savings accounts was very clear. Interest rates seem to be competitive. Most important is that I can call HTB and speak to a knowledgeable advisor without hanging on for half an hour.
December 11, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for your lovely feedback.
We’re so pleased to hear about your experience. It’s always great to know when our team has made a positive impact.
We’re grateful you took the time to share your thoughts and support.
Hampshire Trust Bank
Opening an account straight forward
Opening an account straight forward, good communication during the process of opening the account and competitive interest rate.
January 2, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're so pleased that you found the application easy and you're happy with the service.
Hampshire Trust Bank
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're so pleased you're happy with the service.
Hampshire Trust Bank
Dreadful
Took 6 phone calls to set up the account and on the last call a lady called Rashini accused me of being a liar. I have been juggling these bank bonds for 8 years and I have 16. I’ve never had such problems. The account is finally open but I’ve not decided yet whether I will fund it. Listen to the call at 15.12 16/01/2026 HTB
January 16, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We have had a look into this and we’re sorry that you are not satisfied with the service you have received. We're always keen to improve and will pass this onto the team.
Hampshire Trust Bank
Returning customer, says it all.
I have saved with hampshire trust bank previously and again have been impressed with the ease of communication.
January 15, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the service.
Hampshire Trust Bank
Isa Transfer
HTB were very approachable and helpful. Telephone calls were returned and all our enquires were addressed.
I have no hesitation in recommending Hampshire Trust Bank.
The service we have received to date has been excellent.
January 6, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to provide feedback.
We're pleased you're happy with the product and service.
Hampshire Trust Bank
Excellent rates.
Excellent rates.
Easy to use website.
Prompt response
Texts informing of receipt of funds.
January 15, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the product and service.
Hampshire Trust Bank
ISA with HTB
I recently opened an ISA with HTB. It was a very easy process and a good interest rate.
December 23, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the process easy and that you're happy with the product.
Hampshire Trust Bank
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