Hub Group, Inc. Reviews 137

Unbelievably incompetent, unprofessional, and downright TERRIBLE! Had 3 different pickup dates scheduled and they didn't show for any of them. That's 12 hours of me sitting around waiting. No phone call, no text, nothing, just a no show. Forget about calling customer service - long hold times and rude reps. Then all you get is someone will be in contact with you in 24-48 hrs, but they don't... so you end up calling them back and wasting another hour on hold. Only use this company if you like sitting around waiting on them not to show up.

I would give ZERO stars - they won’t come back to pick up a damaged refrigerator- they keep canceling their pickup times 4 times now and not rescheduling. Won’t return calls or never can get ahold of a live person. Extremely disappointed that Home Depot would continue to use this 3rd party company. This has been going on since November!

Held product for a week in the local warehouse. Zero communication from the office staff. Attempted to reschedule 3 times, on hold for 30 minutes to be dismissed by some operator. The only one who tried to help was the driver.

Whoever is running this company should be fired. Horrible communication with clients. I rearranged 2 days around the delivery appointment and still did not receive my delivery. You can only talk to virtual assistants when tracking your order. I asked to be called an hour before delivery and they texted 3 minutes before delivery. My appointment was for 4pm to 6pm. They came at 2pm. I wasn’t home. I called the driver - rude and uncooperative.

Delivery has been sitting at the last mile for 2 weeks. Somehow Amazon can get it halfway around the world in 10 days but the last mile takes two weeks and counting with no communication from hub group beyond my reaching out. The employees I’ve interacted with have been extremely cordial and responsive; however there’s still no sign of my delivery on the radar. I keep getting the “ we’ll schedule your delivery within 48 hours response”. I’ve escalated several times and keep getting the same answer.

if i could give it 0 stars i would. the phone customer service reps lie, the chat customer service reps lie, the chat bot lies and the tracking lies! they need to be sued because this is insane! still don't have my order and they are still lying about why it's not being delivered.

Wish you could give zero stars!

Called me Monday night to confirm my delivery for Tuesday. Said they would be here 10 am to 2 pm. Sat here all day, finally at 4 pm attempted to call them. Prompt said press option 2 for Samsung purchases. Pressed option 2. Please hold. Then it drops the call.

So no call, total no show.

I wish there was a 0 star rating. This company is the worst with communicating. They didnt show up first delivery date and tried to deliver after 10 pm the next attempt. They rely on automation for customer support and a arbitrary scheduling process that provides delivery time based on someone who stays at home instead of coordinating with homeowner to ensure they are there.

Home Deport contracted with Hub Group to pick up a return item. HG then sent an email to me saying they would contact me within 48 hours to schedule the pick up. That was nine days ago. Since then I have contacted HG 5 or six times to schedule a pick. Each time they said they would get back to me very shortly to schedule the pick up. They never got back to me. Most recently, I spoke with a live agent who scheduled a pickup for a 4 hour window. HG never came. I text chatted with HG today. The agent said she would escalate the matter and that someone would get back to me ASAP. We'll see

If I could leave 0 stars I would this is the worst company to deal with no time frame to communication, the just show up and expect you to be at home drivers are the worst they have an attitude like the customer works for them! I have never came a cross some something like this this is a shame that Home Depot still use this company for delivery!!

Bad bad bad . They didn’t finish my install and just left

Agree with other terrible reviews. Tracking for my order was not updated for over a week and way past the delivery window, when I called I was told "we don't know who has it or where it is" and was then promptly disconnected.

Wow! They not only delivered a door that was
NOT mine but delivered it to the wrong city!!!🙀 it should have gone to Melbourne FL! But instead it came to me in Kissimmee FL🤪 and so I have NO idea where my door went! And then….. I was told they would pick up the wrong door today but they NEVER SHOWED UP! Wow! You just can’t make this stuff up!!

Truly awful company. Used by Article to deliver goods. Took a week to schedule a delivery, then left the packages on the sidewalk of the wrong address. To make matters worse, they were unresponsive and rude when they did respond. They only delivered 2 of the 3 packages before marking delivery complete. They are shady and should not be in business. Stop using this company for delivery services.

Item wasn't scheduled to be delivered until 12/16/2025...delivered12/11/2025 @6:00 p.m instead of 8:00,couldn't be more pleased...great job guys!!!

This is the worst company ever! I had a delivery scheduled Tuesday between 10:00 and 3:00. I was told all through text or an automated voicemail. Never heard a word on Tuesday. Had to look up the tracking information and all it said was delayed. No phone call no email no text nothing. You cannot speak to a real person ever so I waited two days to get another phone call and text to schedule. I was told it would be between 11 and three and then I looked and it got changed to between one and five but again no one told me I had to find this out myself. Then I get a text saying that they're 15 minutes away when I'm supposed to get a 30 minute notice. I respond to the AI text and tell them that I'm on my way and they say they're going to let the drivers know. I get home about 18 minutes later and they have come and gone without a phone call. Again try to reach out to them just get the AI bot talking back to me saying that they're going to escalate my concern and have a customer service person call me right away, which is what happened on Tuesday and no one ever called. I have never experienced this bad of customer service ever.

Hub Group, Inc. is hands down the worst delivery company I have ever dealt with. They cannot manage a single delivery, not even one. My item has been sitting at their terminal for over a month with no movement. Every time I manage to get someone on the phone, they apologize, give me a delivery window, and then completely miss their own window without any update or explanation.

It has now been more than two months since I ordered this item. I genuinely do not think this company is competent enough to deliver anything. I have heard nothing but bad things about them from others, and my experience lines up perfectly.

If enough people raise these issues to Amazon or any company that uses Hub Group, maybe there is a chance we can stop them from handling deliveries altogether. Until then, avoid them at all costs.

They don’t bother to deliver and have no customer service or means to contact. Absolute crap.

Horrible communication. Currently waiting on hold for a delivery that was SUPPOSED to be rescheduled. They failed to contact in 48 hour window as promised.

When I reached out to a live agent via chat, I waited about 15 minutes then was immediately disconnected by Leslie G. Very disappointed and just want my items to arrive in one piece.

Did't show up 2 days in a row. Home Depot needs to drop this group. Waiting around for 2 days straight. The only time they call is to tell you they will be there the following day. Scam Group that is very dishonest