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Hughesnet Reviews 90,243

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TrustScore 4.5 out of 5

4.4

Internet Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 2,706 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service representatives for being courteous, helpful, and knowledgeable, often resolving issues quickly and efficiently. Many people appreciate the personalized approach and the willingness of employees to assist with questions and explain things clearly, making them feel well-treated. The service is often described as excellent, with issues being resolved promptly and without problems. However, some customers also noted that the price for the service is high compared to other providers, and some felt that the user experience was poor due to slow speeds after initial fast service. A few other people also felt that customer service could be problematic, mentioning long call times, unfulfilled promises, or issues with equipment returns and unexpected charges.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, knowledge, and... See more

Service

People report ambiguous experiences with service, with many expressing significant dissatisfaction due to... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding representatives to be very... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction over high... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some reporting very good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pleasant got problem fixed quickly. I would like to say that this internet is great but the price is too much. I have been a loyal customer and also on Social security/disabled and a retired vetera... See more

Rated 5 out of 5 stars

We place our internet on seasonal hold. I think the price is high…Xfinity charges $5 a month and we lease their equipment. Your charge of over $15 is high. The good thing this year when we had our ser... See more

Rated 5 out of 5 stars

Called and spoke with an agent, they were very interested and courteous about my situation. All issues were resolved very quickly and when the installer came he was very nice and knowledgeable and com... See more

Rated 5 out of 5 stars

The person who set up the dish and helped me with the registration process and getting my phone to sink with everything was very nice, knowledgeable, and had patience with an old lady. It really helpe... See more

Company details

  1. #3 of 10 best companies in Internet Provider
  2. #21 of 50 best companies in Internet Service Provider

Written by the company

Hughesnet® is now better than ever, with faster speeds up to 100 Mbps and unlimited data. Now you can do it all: connect, stream and play like never before, wherever you live. With a range of affordable plans to choose from, this is satellite internet built for rural America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

90K reviews

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Rated 1 out of 5 stars

The absolute worst service ever

The absolute worst service ever. Their "priority data" is a huge scam and a way to get more money out of you every month.
In spite of having their highest data plan, I was forced to purchase "tokens" every month as I would run out of priority data by the third week.
Their business practices are unethical at best and customer service is a joke. Nothing is done in writing, any time you want to do anything with your account they insist on calling you.
Avoid at all costs

April 27, 2026
Unprompted review

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