Hulala Home Reviews 

840
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. #109 of 176 best companies in Furniture Store
  2. #23 of 42 best companies in Bedroom Furniture Store
  3. #13 of 25 best companies in Furniture Manufacturer
  4. #18 of 32 best companies in Living Room Furniture Store
  5. #8 of 13 best companies in Office Furniture Store
  6. #5 of 11 best companies in Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

840 reviews

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4.3

All reviews

(840)

574 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous customer service and products

Fabulous customer service and products. I would buy from them again.

July 9, 2026
Hulala Home logo

Reply from Hulala Home

Hi Andrea,

We truly appreciate your kind compliment on our products and customer service! It means a great deal that you’d choose to shop with us again. Looking forward to serving you soon.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I drilled holes in the leg to run my…

I drilled holes in the leg to run my cables through. The desk does not accommodate cables of you wanted to make them less visible. Other than that, it is a beautiful deal. I ordered the black one.

July 2, 2026
Hulala Home logo

Reply from Hulala Home

Dear customer,

We appreciate you sharing your experience with the black desk. It’s great to hear you love its appearance.
We understand you needed to drill holes in the legs to route cables neatly, as the desk does not have dedicated cable routing features. Your valuable input will be passed along to our product team for further optimization.

Sincerely,
The Customer Service Team at Hulala Home

Rated 3 out of 5 stars

Good customer service, manufacturing/quality control issues

*Edited and upgraded to 3 stars due to customer service response after my original review. While I stand by the below warning about the chair quality control issues, customer service has been very accommodating and has reimbursed my handyman costs now. They seem to be actively working to resolve the issues and certainly wanted to be sure I was happy as their customer and it was much appreciated.

The chairs were impossibly difficult to put together because of manufacturing issues. We had to hire 2 handymen who gave up because of the poor alignment and poor construction of the chairs. Hulala sent us 2 replacements, 1 of which we could put together, but the other one had a faulty bolt/receptor issue and we couldn’t ever put that one together. Out of 8 total chairs they sent, 6 could be put together, but those 6 took weeks- yes weeks to put together. Hulala asked me to hire a professional to “prove” that there was something wrong with the chairs and so I did x2. I spend my own money to hire folks and after all was said and done, Hulala did reimburse me $200. I don’t think that was nearly enough considering the struggle, time and and energy (and money!) we spent on these. The customer service was nice to deal with as well as responsive.

July 8, 2026
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Reply from Hulala Home

Hi Leigh,

We are truly sorry for the extremely frustrating experience you’ve endured with the chairs. It’s upsetting to know manufacturing alignment issues created so many assembly obstacles, costing you significant time, energy and extra expenses.

We acknowledge your concerns regarding the reimbursement and fully understand it did not adequately cover everything you went through. Your worry over the long-term stability of the assembled chairs matters greatly to us.

Our support team is continuing to follow up actively, committed to finding a resolution that truly satisfies you. All of your feedback have already be shared with our quality control team immediately to improve production standards. We deeply regret we could not deliver the smooth purchasing experience you rightfully expected.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Better in person

Better in person - truly beautiful desk!

July 7, 2026
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Reply from Hulala Home

Hi Sheryl,

Thank you for your wonderful comment! We’re absolutely delighted that this desk looks even more stunning in person. Hope it brings you plenty of joy!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Fast delivery

Fast delivery. The bedside table was packed expertly. Easy to assemble. Beautiful table. I am so pleased with the purchase.

July 8, 2026
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Reply from Hulala Home

Hi Cindy,

We really appreciate your amazing feedback! It makes us thrilled to hear your bedside table was delivered promptly, well-protected during transit and simple to put together. So glad you adore this gorgeous table and are satisfied with your order!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love the product and delivery was quick.

Love the product and delivery was quick.

June 29, 2026
Hulala Home logo

Reply from Hulala Home

Hi Melanie,

We’re so glad to hear you enjoy the product and appreciate our prompt delivery. Thank you for your support!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The buffet is beautiful and didn’t take…

The buffet is beautiful and not too difficult to assemble. Speedy delivery!

June 30, 2026
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Reply from Hulala Home

Hi Kimberly,

Wonderful to hear you love this beautiful buffet and found assembly manageable. We’re happy the order reached you promptly!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

My item was marked “shipped” the day…

My item was marked “shipped” the day after I ordered it, and I’m 2 weeks in and the item is still waiting to be picked up by the carrier. I received an email requesting that I review the item, but I’m just over hear still waiting for it to actually ship.

July 8, 2026
Hulala Home logo

Reply from Hulala Home

Hi Suzie,

We are truly sorry for this unpleasant waiting experience. We completely understand your frustration seeing your order marked as shipped two weeks ago, while the carrier hasn’t collected the package yet. We have been urging the carrier actively to provide the latest update on your package. A dedicated agent is monitoring your order closely and will reach out to you promptly as soon as we get new information.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The product locked up and we thought it…

The product locked up and we thought it should be easy to reset the child lock. We were wrong. The sales rep was zero help. Customer service answered right away and helped me reset within minutes. thanks

July 21, 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Regan,

Thank you so much for sharing your experience! We understand how frustrating it was when your product locked up and resetting the child lock turned out to be far trickier than expected.
We’re glad our customer service team responded quickly and guided you through the reset within minutes. We truly appreciate your recognition and thank you for your trust.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Haidee Mid Century 3 Drawer Dresser

I have bought two pieces. The first was a sit/stand desk with the 360 revolving side piece and love it. It beautiful and well made. I loved it so much I decided to buy another piece from HULALA. This one is not so great. It’s Haidee 3 drawer dresser. There are what looks like ink stains on the front top drawer and it also has 2 places the wood has been damaged. It is a lot to take apart and send back which is annoying and it is a very heavy piece. I think it is beautiful, but it has noticeable blemishes that are not a characteristic of the wood. Looks like an ink pen exploded on one of the drawers

June 30, 2026
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Reply from Hulala Home

Dear customer,

Thank you for being a returning customer and sharing your honest feedback. We’re thrilled you are satisfied with your height-adjustable desk and loved it enough to order the Haidee Mid Century 3 Drawer Dresser. We are truly disappointed to hear your dresser arrived with ink stains and wood damage on the top drawer. A dedicated agent is now following up on your case. Please rest assured we will work out a suitable solution for you immediatly.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

I don’t even have my order yet and it…

I don’t even have my order yet and it was placed and paid for 2 weeks ago

July 5, 2026
Hulala Home logo

Reply from Hulala Home

Hi Dana,

We sincerely apologize for the long wait on your white glove order, we totally understand your frustration. Based on the latest logistics update, your two packages are estimated to arrive on July 27. Please note this date is not final and could adjust during transit. Once the shipments reach the Final Mile Facility, the white glove team will contact you directly to book your delivery and installation slot. Our team is actively following up with them to get frequent tracking updates, and we will notify you immediately once we have new information.

For your reference on shipping timelines: standard doorway drop-off delivery takes 5–7 business days as shown on our site. White glove service requires extra transit to their local hub plus scheduling time, which adds 2–4 weeks in total, and this timeline is clearly stated on our product pages.
We truly appreciate your patience while we monitor your order closely.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

This company exceeded my expectations

This company exceeded my expectations! The furniture (bedroom set) is well made, attractive and reasonably priced. The customer service is awesome.

June 29, 2026
Hulala Home logo

Reply from Hulala Home

Dear customer,

Thank you for this amazing feedback! We are absolutely overjoyed to hear our bedroom set and support exceeded all your expectations. It makes us so happy that you love the well-crafted, stylish furniture at a great value, and we truly appreciate your kind compliment on our customer service. We can’t wait to welcome you back again soon!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love seat - perfect for small space

Love seat arrived promptly - easy to assemble - looks great - perfect for our small space. Well done.

July 6, 2026
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Reply from Hulala Home

Hi Mary,

Thank you for your lovely feedback! We’re delighted the loveseat arrived quickly, was simple to put together and fits perfectly within your compact space. It makes us happy to know you love how it looks. We really appreciate your support!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

Horrible customer service experience

Horrible customer service experience. The standing desk was not working (moving up and down) and the furniture was damaged. After 1 week of corresponding with your customer service team, their hasn’t been solution to get the desk to work. I would never buy from this company and I would not recommend, due to lack of customer service !

July 5, 2026
Hulala Home logo

Reply from Hulala Home

Hi Robert,

We are truly sorry to hear you’ve had such a frustrating experience. We regret that your standing desk cannot adjust height normally and bookcase arrived damaged, and that you have not yet received a resolution after a week of communication. We fully understand your disappointment.
Our specialist is continuously following up on your case. We are carrying out troubleshooting to identify the root cause of the issues and are committed to finding a proper solution for you as quickly as we can.

Sincerely,
The Customer Service Team at Hulala Home

Rated 3 out of 5 stars

Chair is comfy

Chair is comfy. It deff need back support so it is good that is comes with that extra pillow. Adjustable arms are not that great you must bend them all the way and then up, witch took me a minute to understand. Also one of the foam inserts was squished from shipping for the left arm. I wish it would still rock while the foot rest is out or at least that the back adjustment be seprate functions.

July 4, 2026
Hulala Home logo

Reply from Hulala Home

Hi Sarah,

Thank you for sharing your detailed feedback. We’re glad to know the chair is comfortable and the extra lumbar pillow offers great support. We have noted all the issues you mentioned, including the tricky adjustable armrest operation and compressed foam insert for the left arm caused by shipping. We also appreciate your suggestions about rocking function and independent back adjustment with the footrest extended.
A dedicated agent is following up on your concerns, and we will forward all your comments to our design and quality teams for continuous product improvements.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The table is GORGEOUS

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care intervened to get it corrected. Everyone was so nice and helpful. I look forward to purchasing more in the future.

July 6, 2026
Hulala Home logo

Reply from Hulala Home

Dear customer,

We’re overjoyed to read your lovely review! It’s amazing to know the table looks stunning and fits your room flawlessly, especially with such an unbeatable value despite simple assembly.
We’re also pleased our support team assisted you promptly to adjust your incorrect shipping address. It warms our hearts that you found our staff polite and accommodating, and we can’t wait to welcome you back for your next purchase.

Sincerely,
The Customer Service Team at Hulala Home

Rated 2 out of 5 stars

Disappointing experience

Update #2: Changing my rating again because now that I heard from the carrier it appears the company gave me incorrect information which is disappointing. I can't even rate the actual product yet because I have still yet to receive it!
Update #1 : I am revising my initial review since I have more information due to the customer service response. The issue is the carrier not updating the status, my items actually did ship. Although, I didn’t get an update until after I posted this review, I am glad to see they DO actually respond to customer inquiries. I was initially very impressed because I received notification that my items shipped the day after ordering. Well, it’s been 2 weeks and one tracking number finally has an update but the other still doesn’t show any updates for the status of that shipment. I also keep getting emails stating my payment couldn’t be processed as if I am trying to place another order. I reached out to customer service and still waiting for a response.

July 4, 2026
Hulala Home logo

Reply from Hulala Home

Hi Lakia,

We’re truly sorry for all the confusion and delays you’ve been facing with your shipments and payment emails. We’ve been pushing our carrier hard to prioritize your packages and assigned a dedicated agent to closely track both shipments. One tracking number now has updates, and we’re actively chasing progress on the second one with no movement yet.
Regarding the repeated payment failure emails: our records show failed payment attempts on the 15th, 18th, and twice on the 19th, which automatically triggered these alert messages. Could you let us know if you ran into any trouble while completing checkout? Our specialist is also handling this payment notification issue for you right away. We will also circle back to you promptly with new updates once we hear from the carrier.

Sincerely,
The Customer Service Team at Hulala Home

Rated 3 out of 5 stars

Bad quality

Bad quality. I got 2. 1 had a chip in the front and the other the top drawer don’t come out all the way.

July 5, 2026
Hulala Home logo

Reply from Hulala Home

Hi Natalie,

We’re really sorry to hear the two items you received have quality defects. A dedicated agent has been assigned to your case. Please rest assured, once we confirm these issues, we will offer you the most appropriate solution right away.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Stylish, Modern, and Worth the Extra.

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together, I absolutely LOVE it!! The quality and look are very nice. I must admit that I was a bit hesitant due to the price point. I wasn't overly impressed by the delivery driver bouncing the box off my concrete porch looking at the Ring camera video. I do need to follow up regarding a blemish on the front of the desk but just got it out of the box and assembled on Saturday so it's on my list of To Do's tomorrow.

July 5, 2026
Hulala Home logo

Reply from Hulala Home

Hi Shawna,

We’re thrilled you’re satisfied with this stylish modern desk and think it’s well worth the cost! It’s wonderful that you found a piece matching your lifestyle and room aesthetic, plus it arrived within 10 days and exceeded your expectations in appearance and quality.
We’re truly sorry to see the delivery driver handled the package roughly on your porch, and we’ve passed this feedback to our logistics team to improve delivery standards. Regarding the blemish on your desk front, a dedicated agent will assist you shortly. We will settle this issue immediately once we confirm the damage.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

The nightstands are the wrong color

The nightstands are the wrong color - NOT AT ALL AS PICTURED and I am getting a total runaround to return them even though your website clearly offers 30 day returns. I’m
Guessing they’re from China and return will be costly to me. I will never use your site again and plan to write a review accordingly

July 5, 2026
Hulala Home logo

Reply from Hulala Home

Hi Lori,

We’re truly sorry the nightstands arrived in a color that looks nothing like the listing photos, and we deeply regret that you’ve received confusing information regarding your return request. We take full responsibility for this disappointing experience.
We do not intend to put off your return at all. We only ask that you share photos of the color difference so we can confirm the issue thoroughly and prepare a fitting solution without delay.
All of our inventory ships from US warehouses. If the wrong color was sent due to our error, we will cover every single return shipping cost, and you won’t be charged anything. Our team is actively monitoring your case and will resolve this for you at the earliest opportunity.

Sincerely,
The Customer Service Team at Hulala Home

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