Hulala Home Reviews 

846
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. #109 of 176 best companies in Furniture Store
  2. #23 of 42 best companies in Bedroom Furniture Store
  3. #13 of 25 best companies in Furniture Manufacturer
  4. #18 of 32 best companies in Living Room Furniture Store
  5. #8 of 13 best companies in Office Furniture Store
  6. #5 of 11 best companies in Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

846 reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(846)

579 reviews in the last 12 months

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Rated 3 out of 5 stars

Absolutely love the standing desk with…

Absolutely love the standing desk with rotating side table. Putting the desk together was not easy. Bags of nuts bolts and other installation items were mislabeled. Instructions for swapping which side the rotating table were on were not sufficient. The installation took 3 hours.

I love the desk but the directions and mislabeling of items was very frustrating

June 24, 2026
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Reply from Hulala Home

Hi Margaret,

Thank you so much for your honest feedback and we’re thrilled you love your standing desk with rotating side table overall. We’re truly sorry the assembly process brought you so much frustration. It must have been exhausting spending 3 hours putting it together due to mislabeled hardware bags and unclear instructions for switching the rotating side table position. We’ve reached out to you to gather full details of this issue. Your valuable comments will be passed to our relevant teams immediately. We’ll push them to continuously improve product structure, hardware labeling and assembly guides to simplify installation for all customers moving forward.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The desk quality is beautiful

The desk quality is beautiful. The assembly was very easy because the desk was in 3 pieces. Gorgeous finish! I love it.

June 30, 2026
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Reply from Hulala Home

Hi Stacey,

We’re absolutely delighted to read your lovely feedback! It’s such a pleasure knowing you adore the premium build and stunning finish of your desk. Hope this lovely desk serves you well for a long time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The delivery was set up five times

The delivery was set up five times. I waited day after day for FedEx to deliver. It was supposed to be delivered inside only but was left outside. The chair is perfect. I paid extra for the inside delivery. Will I be reimbursed for that? Thank you. Helen Finkelmann, 313-212-3104

July 1, 2026
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Reply from Hulala Home

Hi Helen,

We’re truly sorry you went through such a frustrating delivery experience. It’s disappointing to hear you scheduled delivery five times and waited repeatedly, only to have your chair left outdoors even though you expected indoor drop-off. After checking your order record, we found you did not purchase our in-home inside delivery service. Your shipment was arranged under our standard Doorway Drop-Off service as default.

However, we completely understand your confusion and dissatisfaction. Our dedicated specialist will reach out to you shortly to clarify details and sort out any misunderstandings to help resolve this matter properly. Please feel free to get in touch with our support team anytime if you have further concerns in the meantime. We’re glad to know the chair itself meets your expectations and hope we can make this right for you soon.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

Advertised a product that is out of…

Advertised a product that is out of stock and I've yet to get my requested refund.

June 30, 2026
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Reply from Hulala Home

Hi Melissa,

We are truly terribly sorry for the frustrating situation you’ve encountered. Your refund has been fully processed on July 13th. Funds typically take 3 to 5 business days to return to your original payment method, and the exact timeline varies based on your bank’s internal processing schedule.
We deeply regret all the inconvenience and stress this has caused you. Please don’t hesitate to reach out if you don’t see the refund credited after the estimated timeframe.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Hearing and confirming my purchase…

Hearing and confirming my purchase immediately was good. But, I have not heard anything from you regarding when I can expect the product to be ready and delivered.

June 27, 2026
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Reply from Hulala Home

Hi Sharron,

We appreciate your positive feedback on our prompt order confirmation. We sincerely apologize for the lack of updates on your product preparation and delivery timeline, which has left you waiting with uncertainty.Our team is now coordinating with the relevant department to check the latest status of your order. Please rest assured that we will reach out to you immediately once your item is ready to ship.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

how can i rate an item that hasnt come in

rate an item that hasnt come in? i ordered it 6/25.
i am writing this on 7/13 with a status of "no updates" .

June 25, 2026
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Reply from Hulala Home

Hi Traci,

We fully understand it’s difficult for you to leave a complete review when your item hasn’t arrived yet, and we’re truly sorry you’ve waited so long since placing your order on June 25th without any new tracking updates up until July 13th.
Your package is still in transit. We’ve been pressing our carrier repeatedly to prioritize your delivery and closely monitoring the shipment progress. We will notify you right away as soon as we receive any new updates.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great experience!

Product was exactly as described in photos. Shipping was fast and easy. Would purchase from again!

June 29, 2026
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Reply from Hulala Home

Hi Katherine,

We really appreciate your fantastic feedback! It makes us happy to hear the item matches its online description perfectly and that your shipping process was quick and hassle-free. We’re so glad you had such a smooth shopping experience and can’t wait to serve you again next time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I had a great experience

I had a great experience. The quality of the product is exactly as they advertise. And the customer service matches the quality.

July 10, 2026
Unprompted review
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Reply from Hulala Home

Hi Paul,

Thank you so much for this amazing review! We’re delighted our furniture lives up to its advertising standards, and thrilled to know our customer service team delivered the same high standard for you. Your recognition means a great deal to our whole team.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great quality furniture

Great quality furniture, good prices!

June 27, 2026
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Reply from Hulala Home

Hi Taylor,

We’re incredibly grateful for your wonderful feedback on our furniture’s great craftsmanship and competitive pricing! It means a lot to us that our products meet your expectations. Wish you a wonderful time with your new furniture every day.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars
Hulala Home logo

Reply from Hulala Home

Hi Phyllis,

Thank you so much for your lovely review! We’re thrilled you’re satisfied with your chair and impressed by our delivery crew’s service. We’ll pass your warm praise to the delivery team to acknowledge their great work. Hope your chair brings you lasting comfort!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Diane was beyond helpful

Diane was beyond helpful, patient and kind when I was dealing with a delivery that I accidentally refused. The quality of the products and the service level is outstanding.

June 26, 2026
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Reply from Hulala Home

Hi Amy,

We’re so thankful for your heartfelt review and sweet recognition of Diane! It warms us deeply to hear she stayed patient, thoughtful and supportive while you sorted out the mistakenly refused delivery. We’re delighted both our furniture quality and overall service have exceeded your expectations. We will definitely share your lovely compliments with Diane to reward her attentive support. Hope you love your new pieces!

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

I would give zero stars

I would give zero stars. I paid $200 for white glove delivery but the tables I ordered were just dropped off, not unboxed, not assembled. Warehouse said they would have someone contact me but could not say when or if anyone would come to finish the job. I would like to know how to get a refund of the $200 I paid for a service I did not receive.

June 25, 2026
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Reply from Hulala Home

Dear Cynthia,

We are deeply sorry the White Glove service failed to include unboxing and assembly as promised, leaving you greatly disappointed. We’ve escalated this serious service failure straight to the management of our White Glove delivery partner. We’re launching an urgent internal investigation and will enforce strict corrective protocols to avoid repeating this mistake for future customers.
We truly appreciate you taking the time to share this unpleasant experience with us. A dedicated specialist has been assigned to your case to present tailored solutions. Please rest assured we will keep following up closely to get this fully resolved for you as soon as possible.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars
Hulala Home logo

Reply from Hulala Home

Hi Karen,

Many thanks for your positive feedback on both our product quality and customer service! We really appreciate your recognition and support. Hope you enjoy your furniture for a long time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Bookshelf with fluted doors

I’m very pleased with my bookshelf. It has a modern, yet timeless, look. I had trouble assembling it at first, but I was able to speak to Eden, who was incredibly helpful. Overall, very pleased.

July 7, 2026
Unprompted review
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Reply from Hulala Home

Hi Andrew,

We’re thrilled that you’re happy with your fluted-door bookshelf and its timeless modern design.
It makes us glad Eden provided patient, easy-to-follow guidance to help you finish the assembly without hassle. We will share your lovely compliment with Eden to recognize her outstanding support.
Thank you for your wonderful review and kind support!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Hulala's customer service was outstanding.

Hulala's customer service was outstanding. My fluted console arrived with a bent handle. However, once my issue was brought to the attention of customer service, it was handled extremely well. Liezel, my customer service rep, notified me of progress at every step. The communication was outstanding.

July 2, 2026
Unprompted review
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Reply from Hulala Home

Hi Lori,

Thank you so much for this lovely positive review! We’re sorry your fluted console arrived with a bent handle, yet we’re thrilled Liezel offered you transparent step-by-step updates and delivered thoughtful support throughout. It means a lot to hear our customer service left you satisfied. We’ll pass your kind words along to Liezel as recognition for her attentive work. Hope your console serves you perfectly for years to come!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Customer service extremely helpful

Very satisfied with the customer service provided by Sheila & Joshua.
They made sure to resolve the issue in the quickest and most convenient way possible. They were extremely helpful and kind throughout the entire process.
Five stars to both of them.
We need more people like them.
Thanks for everything.
Martha Saavedra

June 21, 2026
Unprompted review
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Reply from Hulala Home

Hi Martha,

Thank you sincerely for your wonderful five-star feedback and kind words for Sheila and Joshua!
We’re overjoyed to hear they took care of your issue quickly and conveniently, and stayed patient and friendly from start to finish. We will definitely pass your warm compliments to both of them as well as their team—this positive recognition means so much to our support staff. We truly appreciate your trust and support, hope you enjoy your furniture!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

great customer service

Had some mechanical issues with an office chair. Replacement parts were immediately sent. Very professional customer service!!!

June 23, 2026
Unprompted review
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Reply from Hulala Home

Hi Charles,

Thank you so much for this lovely compliment! We’re glad we could quickly send replacement parts to fix your office chair and deliver professional support to you.
It’s always our top priority to resolve product issues promptly for every customer. Hope your chair works perfectly for you from now on!

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Ordering my new chair was simple with…

Ordering my new chair was simple with quick delivery within 4 days, excellent! The quality of my new furniture is fantastic, I would highly recommend. However I received an email at 12.01 pm on delivery day to say ETA would be 7.07 am that day ? So was rather confused ! I returned home from a dentist appointment at 12.30 pm to find my furniture delivery had been left on my front doorstep. Not ideal if it had rained !

June 18, 2026
Unprompted review
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Reply from Hulala Home

Hi Julie,

We really appreciate your positive feedback about the easy ordering process, fast 4-day delivery and great furniture quality, and we’re honored you’d recommend us.
We sincerely apologize for the confusing conflicting ETA notification. This awkward situation may was caused by inaccurate estimated delivery time from our carrier. We will forward this problem to the relevant team to optimize logistics notification.
Hope your chair stays in perfect condition and serves you well for a long time.

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Charlotte 60” Computer Desk

I bought the Charlotte 60” computer desk a little over a year ago. It’s an awesome desk and matches my home perfectly. The only problem was the one leg ended up breaking on the desk so I reached out. There was some back and forth to understand the situation, fortunately they helped by wanting to give me the leg for free when I even offered to buy a new one.

I’ll give 4 stars because the desk is great, but didn’t expect it to fall apart, but overall appreciated for receiving the part for free.

June 19, 2026
Unprompted review
Hulala Home logo

Reply from Hulala Home

Hi Brandon,

We truly appreciate your honest 4-star review and long-term trust in our Charlotte 60” computer desk. It makes us delighted that this desk matches your home decor wonderfully and serves you well daily.
We feel terribly sorry that one desk leg broke after one year of use. We admire your kindness for offering to pay for a new leg, and we’re glad we could provide the replacement part for free to support you. Your valuable feedback will be submitted to our product team to optimize structural durability. Thank you again for your understanding and forgiveness. Wish you a nice using experience!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I ordered the desk chair

I ordered the desk chair, and I am a failure at assembling items purchased online. This company's product made my assembly skills a success. I believe that even those with dyslexia could assemble this product. In addition, the chair is very well designed and impressive with its wooden back. underneath and armrests. Finally, it arrived in North Carolina from California in only 5 days. This is a fantastic chair from a great company !!! It is also much superior in appearance and function to its replacement that I purchased locally.

June 9, 2026
Unprompted review
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Reply from Hulala Home

Hi Kim,

Thank you so much for this amazing, heartfelt five-star review! We are overjoyed to hear this chair is incredibly beginner-friendly for assembly. We designed every part and instruction simply, so anyone can finish assembly effortlessly, even if you struggle with assembling online furniture.
It means the world that you love its delicate wooden backrest and ergonomic armrest design. We’re also impressed that your order shipped from California to North Carolina in just 5 days with fast delivery. We’re proud our chair outperforms the local furniture you bought in both look and practical use.
Thanks again for your sincere recognition and support. Enjoy your lovely new chair!

Sincerely,
The Customer Service Team at Hulala Home

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