Hulala Home Reviews 

848
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their beautiful design, high quality, and sturdy construction, often exceeding expectations. The customer service team is consistently highlighted for being helpful, responsive, and effective in resolving issues. Many also appreciate the fast shipping and generally smooth delivery process, alongside the ease of product assembly. However, some customers also noted receiving items with blemishes, chips, or manufacturing defects, such as uneven staining or faulty parts. A few other people also felt that delivery logistics could be inconsistent, with some experiencing delays, incorrect handling, or poor communication regarding tracking. Additionally, some reviewers were not happy with assembly difficulties due to mislabeled parts or manufacturing issues, and a small number reported unresolved customer service problems.

What people talk about most

Product

People report positive experiences with product, often praising the quality, design, and overall appearance... See more

Quality

Customers had positive experiences with quality, frequently praising the furniture as beautiful, sturdy,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising fast shipping times... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease of assembly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more

Company replied

Rated 5 out of 5 stars

The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more

Company replied

Rated 5 out of 5 stars

The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more

Company replied

Rated 5 out of 5 stars

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more

Company replied


Company details

  1. #109 of 176 best companies in Furniture Store
  2. #23 of 42 best companies in Bedroom Furniture Store
  3. #13 of 25 best companies in Furniture Manufacturer
  4. #18 of 32 best companies in Living Room Furniture Store
  5. #8 of 13 best companies in Office Furniture Store
  6. #5 of 11 best companies in Sofa Store

Written by the company

HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

848 reviews

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Replied to 98% of negative reviews

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4.3

All reviews

(848)

579 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered the desk chair

I ordered the desk chair, and I am a failure at assembling items purchased online. This company's product made my assembly skills a success. I believe that even those with dyslexia could assemble this product. In addition, the chair is very well designed and impressive with its wooden back. underneath and armrests. Finally, it arrived in North Carolina from California in only 5 days. This is a fantastic chair from a great company !!! It is also much superior in appearance and function to its replacement that I purchased locally.

June 9, 2026
Unprompted review
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Reply from Hulala Home

Hi Kim,

Thank you so much for this amazing, heartfelt five-star review! We are overjoyed to hear this chair is incredibly beginner-friendly for assembly. We designed every part and instruction simply, so anyone can finish assembly effortlessly, even if you struggle with assembling online furniture.
It means the world that you love its delicate wooden backrest and ergonomic armrest design. We’re also impressed that your order shipped from California to North Carolina in just 5 days with fast delivery. We’re proud our chair outperforms the local furniture you bought in both look and practical use.
Thanks again for your sincere recognition and support. Enjoy your lovely new chair!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Patterned Arm Chairs

Purchased beautiful chairs used at my dining table. They are also made well and I’ve received several complements. Company also has excellent customer service and has responded to my inquiries immediately.

June 17, 2026
Unprompted review
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Reply from Hulala Home

Hi Mary,

Thank you so much for your lovely feedback on our patterned arm chairs. It warms our hearts to know they look stunning around your dining table, are well-crafted, and even draw compliments from others. We always strive to reply to every inquiry in a timely manner and deliver great service to all customers. Hope these gorgeous chairs continue to bring warmth to your dining space for years ahead.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I purchased two identical chairs from…

I purchased two identical chairs from this company. I absolutely love the look of them. One of them has failed past the warranty., And when I reached out to the company, they are willing to help me out of Goodwill. They are getting ready to ship me a replacement out of the kindness of their hearts. I am so appreciative. That replacement should be arriving shortly in my Hope is it is the exact chair and top-notch quality that will last a long time.
I greatly appreciate them working with me. In today’s world, it’s hard to find companies willing to go over and beyond for their customers. For this, I say thank you.

June 15, 2026
Unprompted review
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Reply from Hulala Home

Dear customer,

We’re deeply thankful for this warm and thoughtful review. It makes us happy to hear you love the style of our chairs. We believe we should treat every customer sincerely, even when issues arise after the warranty expires. It’s our pleasure to send you a replacement chair as a gesture of goodwill. We sincerely hope your new chair arrives soon, matches perfectly with your existing one, and stays in great condition for years to come. We really appreciate your understanding and trust in our brand!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Love My New Julia Farmhouse Desk & Bookcases!

I ordered the Julia Farmhouse Desk, (2) of the matching storage bookcases and the Linzy Chair. 1st of all I've assembled a lot of furniture over the years. Everything from IKEA and Wayfair to random items from Amazon, Home Depot, etc. The Hulala furniture is way and away superior in quality, fit and finish than anything else I've put together. The packaging is over the top. Lot's of padding and high density pieces in the corners. The desk is all of 3 pieces; it's heavy as expected, but it's very simple to put together. Everything operates perfectly and it had a lot of real estate under the front edge to install cable trays. So all my technology is hidden away.

The bookcases were more complex, but I expected that. Instructions are very clear and all the parts and fasteners are labeled. I took my time and had them both assembled in an afternoon. It's pre-wired for the LED lighting and the LED strips are pre-cut with Velcro on the backside. It's the easiest thing to install and the multifunction switch is discreet and works quite well. The other quality I also wanted to mention is the finish match. The desk and bookcases color and finishing technique match perfectly. I know woodworking and this is not an accident, but a result of tight quality control.

The Linzy chair assembled like most other chairs. The quality of the chair makes it look and feel like a piece twice the cost. I've spent a good enough amount of time in it to say it's very comfortable for several hours at a time.

We're furnishing a new home and this is for my home office. So, I'll be spending a lot of time in here and will certainly appreciate the furniture for years to come.

June 5, 2026
Unprompted review
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Reply from Hulala Home

Hi Patrick,

Thank you so much for this wonderful and detailed review! We take great pride in building furniture with superior quality, precise finishing and practical details, so it’s awesome that you noticed the difference right away. We carefully engineered the packaging, assembly process and functional features like cable storage and pre-installed LED lights to deliver a great user experience. Matching finishes across the collection is also something we pay close attention to. Happy to hear the chair is both stylish and comfortable for long hours of use.

Wish you many pleasant working moments in your brand-new home office, and enjoy your beautiful new furniture!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Your help line is great and they did an…

Your help line is great and they did an excellent job making sure my delivery was made with in the window that I was home

April 29, 2026
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Reply from Hulala Home

Dear customer,

Thank you for your kind feedback. We're delighted to hear that our support team was able to assist you and help ensure your delivery arrived during the time you were available to receive it. Providing clear communication and a smooth delivery experience is something we care deeply about, and we're glad we could make the process convenient for you.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Easily assembled, looks great.

It was my first purchase from this company and I bought the Archie 2 cabinet for my dining room. I’m impressed. The cabinet was easy to put together, I did it on my own and I’m not great at things like this! For the cost, it looks really smart.

June 1, 2026
Unprompted review
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Reply from Hulala Home

Hi Anya,

We’re glad your first shopping experience with us turned out satisfying. It’s encouraging to know you finished assembling the Archie 2 cabinet alone without much trouble. We put consistent effort into balancing affordable pricing and refined appearance, and we hope this cabinet complements your space for years ahead.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

EXCELLENT DESK!

Beautiful and elegant work desk with multiple function and amazing space for getting work done from home!

May 11, 2026
Hulala Home logo

Reply from Hulala Home

Hi Jody,

It means a great deal to see our desk’s elegant design and practical layout meet your work-from-home needs. Every functional detail is refined to maximize usable workspace, and we hope it continues to support your daily work smoothly.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

We love our new bedroom set which is a…

We love our new bedroom set which is a 5 Star. It came in 2 seperate deliveries, and the 1st company wouldn't put it in the garage, even though it was supposed to rain, and they only had about 3 feet to go to put it in the garage. The 2nd company delivering the other part of the bedroom set very easily put it into the garage. The tall dresser had a small hole on the side of it, but my husband was able to repair it.

May 1, 2026
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Reply from Hulala Home

Dear customer,

We truly appreciate your five-star rating for the bedroom set and are sorry for the inconsistent delivery experience caused by different carriers. We will continue working to improve coordination with our delivery partners to provide a more consistent service. We’re also glad to hear your husband was able to repair the small hole on the tall dresser smoothly. For any further concerns, our support team at hello@hulalahome.com is always here to help.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Quality and easily assembled

Quality and easily assembled

May 11, 2026
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Reply from Hulala Home

Hi Daniel,

We put careful thought into product craftsmanship and user-friendly assembly design. It brings us satisfaction to learn the item lives up to your standards. Hope it serves you well for a long time ahead.

Sincerely,
The Customer Service Team at Hulala Home

Rated 3 out of 5 stars

Purchasing from hulala was ok

Purchasing from hulala was fine. Good communication except one item came early and I was not informed (not reflected in tracking info) so it sat outside overnight. Thankfully it did not rain. I got a desk and chair and the desk does not go low enough and the chair does not go high enough so I'm getting back and neck pain which I was trying to avoid by getting these products to begin with. They look nice but are not functional. It was a lot of money to spend to be disappointed in the product.

May 4, 2026
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Reply from Hulala Home

Dear Customer,

Thank you for sharing your experience with us. While we are glad to hear that the ordering process and communication were generally positive, we are sorry to learn about the unexpected delivery timing and the disappointment with the desk and chair. We understand how frustrating it must be when the products do not meet your ergonomic needs, especially after making such an important investment. We also apologize for the inconvenience caused by the delivery arriving earlier than expected without an updated tracking notification. A dedicated specialist has already been assigned to follow up on your case, and we will continue working with you to find a satisfactory resolution. Thank you for bringing these concerns to our attention.

Sincerely,
The Customer Service Team at Hulala Home

Rated 1 out of 5 stars

Faulty part to screw in one of legs for…

Faulty part to screw in one of legs for the chair. AI customer service replies to emails doesn't help in trying to get a replacement. Few weeks in and still none the wiser if/when I will receive a replacement. Goods should have been checked before being sent in the first place. Now stuck with a expensive chair that I can't put together.

May 30, 2026
Unprompted review
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Reply from Hulala Home

Dear customer,

We sincerely apologize for the defective leg component and the frustrating experience with our support. It’s absolutely unacceptable your chair remains unassembled after waiting weeks for replacement. Since we are currently unable to locate the order record, could you please provide your order number so we can promptly retrieve the full order details and continue assisting you? Once the information is received, a dedicated team member will immediately arrange the replacement part shipment and keep you updated on the delivery progress throughout the process.
Please rest assured that we will closely follow up on this case to ensure it is properly resolved.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Great pieces and excellent customer service

I ordered two side tables and a dresser and both pieces are stunning. I had some delivery issues with the dresser from the delivery company (not Hulala), and Hulala customer service (Eden!) was incredibly helpful, communicative and solved the issue quickly. I would highly recommend ordering through Hulala and will surely being doing so again!

May 8, 2026
Hulala Home logo

Reply from Hulala Home

Hi Ashlyn,

It’s fantastic your new side tables and dresser match your expectations perfectly! We’re glad Eden stepped in to smooth out the carrier-related delivery hiccup efficiently. Recommendations from valued buyers like yourself mean everything to us, and we look forward to assisting with your future home furnishing picks!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Beautiful desk and fantastic customer service

I was in the market for an aesthetically pleasing but functional work desk. I fortunately came across Hulala. When my desk arrived, it was packaged perfectly in three very heavy boxes. The desk was fairly straightforward to put together. My cat ended up, locking my desk a few weeks after having it, and I could not figure out how to unlock it. Eren C. With customer service was quick to provide responses and helped me resolve the problem quickly. My overall experience with this company has been fantastic.

May 25, 2026
Unprompted review
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Reply from Hulala Home

Hi Hagan,

We’re thrilled this desk fits your needs perfectly, blending style and practicality. We always take great care with packaging to ensure safe delivery. It’s lovely to hear our team member Eren was able to promptly assist you with the lock issue. We truly appreciate your thoughtful review!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Loved the 1st one so much I bought a 2nd

Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took under an hour to assemble by myself & I’m not handy at all. Excellent quality & so comfortable my kids fight over who gets to sleep on it!

May 5, 2026
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Reply from Hulala Home

Hi Lacy,

It’s lovely to hear you loved the burnt orange sectional so much that you picked up the grey one too! We’re pleased the colour, shipping and assembly all exceeded your expectations. Nothing makes us happier than knowing everyone in your family enjoys relaxing on this cozy sofa.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The standing desk is both beautiful and…

The standing desk is both beautiful and well made. It is hard to find one with this quality and style. Maybe a bit more than others but definitely worth it given the value.

May 7, 2026
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Reply from Hulala Home

Hi Marcel,

Crafting stylish, durable desks is always our focus. Thank you so much for recognizing the value our product offers! We hope it serves you well for years to come.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

I adore this desk

I adore this desk, easy to assemble, cam quickly, heavy duty and the perfect style for my office!

May 11, 2026
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Reply from Hulala Home

Hi Allison,

We’re so glad you’re fond of your new desk! It’s fantastic to know it arrived fast, was a breeze to put together, and boasts sturdy build and ideal style for your office. Thanks for your lovely review!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. I had an issue and they immediately resolved it!

May 4, 2026
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Reply from Hulala Home

Dear customer,

Really glad we could sort out your issue right away! It means a lot that you appreciated our service. Thank you for the kind review.

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

The desk I purchased is amazing

The desk I purchased is amazing. Beautiful! You can tell everything was packaged with extra care. Putting together was minimal and easy.

May 11, 2026
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Reply from Hulala Home

Hi Amy,

Your kind words mean a lot to us. We always strive to pack items securely, and it’s great to know the desk was simple to set up. Enjoy your lovely new piece!

Sincerely,
The Customer Service Team at Hulala Home

Rated 5 out of 5 stars

Desk and Sofa

Purchased a sofa and desk. Love both of them! Great quality, quick shipping, and great price! Will buy again.

May 11, 2026
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Reply from Hulala Home

Hi Jenn,

It warms us to know you’re enjoying your new sofa and desk so much! We’re thrilled the quality, fast shipping and great price hit all the right notes for you. We can’t wait to help with your next furniture find!

Sincerely,
The Customer Service Team at Hulala Home

Rated 4 out of 5 stars

Love the product

Love the product. Arrived safely. Easy assembly. Color was perfect!

May 11, 2026
Hulala Home logo

Reply from Hulala Home

Hi Lydia,

So glad your new piece checked every box for you! It’s awesome it arrived safely, went together easily, and the color turned out just right for your space. We truly appreciate you sharing this great experience with us!

Sincerely,
The Customer Service Team at Hulala Home

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