What a wonderful cabinet! I have a very small kitchen and needed to upgrade the storage cabinet that I've had for several years. The one I bought from Hulala is a beautiful, real wood cabinet with s... See more
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Reviews shaping this summary
The style and selections were modern and trendy. It was a matter of selecting what fit the lifestyle, need, and vibe of the room. I received my desk within 10 days and once unpacked and put together,... See more
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The table is GORGEOUS! No one can believe the price or that it had to be assembled! I measured and it fits my the space perfectly. I mistakenly used the wrong shipping address and Customer Care interv... See more
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Loved the burnt orange sectional so much that I got the gray one for another room! It’s perfect! It’s a slightly bluish grey which is exactly what I wanted! Fast shipping, great customer service, took... See more
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Company details
- #109 of 176 best companies in Furniture Store
- #23 of 42 best companies in Bedroom Furniture Store
- #13 of 25 best companies in Furniture Manufacturer
- #18 of 32 best companies in Living Room Furniture Store
- #8 of 13 best companies in Office Furniture Store
- #5 of 11 best companies in Sofa Store
Written by the company
HULALA HOME is a furniture brand committed to creating adaptive, caring, and enduring living solutions. From the first design sketch to the meticulous craftsmanship in detail, every piece is made with real homes and real lives in mind. Thoughtfully engineered, our furniture flexes with changing layouts, growing families, and multi-purpose spaces, bringing lasting comfort, warmth, and ease to everyday living. With warehouses in the US, Canada, the UK, France, and Japan, we provide fast, reliable delivery and attentive service. Whether you’re creating a cozy corner, a flexible home office, or a living room that grows with your family, furniture becomes a living companion: adaptable, caring, and made to endure.
Contact info
1401 E Hattie St, Fort Worth, 76104, Texas, United States
- +1 （833）324-2464
- hello@hulalahome.com
- hulalahome.com
4.3
Excellent
845 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Hulala Home
Hi Megan,
We’re so happy to hear that you’re pleased with your purchase! Simple feedback like this truly means a lot to our team. We hope the product continues to bring comfort and enjoyment to your space every day.
Sincerely,
The Customer Service Team at Hulala Home
Customer service resolutions lacking
I ordered a desk- the main desk that has the rotating function arrived broken- clearly it had been dropped and it is cracked and very visible. I have reached out to customer service looking to have the part replaced. And even though I have made it clear that I would like the part replaced they keep attempting to offer me partial refunds rather than simply replacing the piece. I do not understand why and seriously spent a lot of money on a product that is broken. Like I don’t want a broken desk with partial refunds?
Update 5/14
A new desk part was shipped and I’m glad I don’t have to go desk hunting again! Was a 2 bumped review to a 4
April 28, 2026
Reply from Hulala Home
Dear Timothie,
We sincerely apologize that the desk arrived with visible damage, and we completely understand the frustration of repeatedly requesting a replacement part while continuing to receive partial refund offers instead of the direct resolution you were expecting. Actually , we had already arranged a replacement shipment for you earlier, and the package is currently in transit. Our team will continue closely monitoring the tracking status and provide timely updates throughout the process to ensure the replacement arrives as quickly as possible and the issue is properly resolved.
Sincerely,
The Customer Service Team at Hulala Home
Reply from Hulala Home
Hi Adalgisa,
Hearing that you loved both the quality of the product and the fast shipping truly means a lot to us. Our team always strives to provide not only well-made products, but also a smooth and efficient experience from purchase to delivery. Thank you again for your kind support and feedback.
Sincerely,
The Customer Service Team at Hulala Home
Top tier customer service
I appreciate the quality of customer service. I placed my order and immediately contacted Hulala to delaying shipping, while I was traveling. Customer service was so responsive and handled the request perfectly. 10/10.
April 29, 2026
Reply from Hulala Home
Hi Christina,
We’re truly pleased to hear your “Top tier” rating! It’s great that our team was able to promptly assist with delaying the shipment after your order. Providing quick, smooth, and reliable support is something we continuously work on improving, and we’re glad it helped make your experience worry-free.
Sincerely,
The Customer Service Team at Hulala Home
Reply from Hulala Home
Hi Paul,
We’re glad to hear your experience was smooth and straightforward! Easy delivery and clear communication are exactly what we aim to provide, and it’s great to know the whole process felt effortless for you.
Sincerely,
The Customer Service Team at Hulala Home
Great product and customer service!
April 22, 2026
Reply from Hulala Home
Hi Jennifer,
It’s wonderful to hear that you are happy with both the product and our customer service! Delivering a satisfying experience on both quality and support is what we consistently aim for, and your feedback is a great encouragement for the team to keep up the good work!
Sincerely,
The Customer Service Team at Hulala Home
Very difficult to put together
Very difficult to put together. Drawers do not close properly. Really regret purchase.
April 29, 2026
Reply from Hulala Home
Dear customer,
We sincerely regret that the assembly experience did not meet expectations, especially with the difficulty in putting it together and the drawers not closing properly. We fully understand how this affects the usability and your overall satisfaction. A dedicated specialist has already been assigned to prioritize this case. We will carefully review both the product structure and assembly process to identify the root cause, and follow up with a practical solution making sure this is properly resolved rather than just acknowledged.
Sincerely,
The Customer Service Team at Hulala Home
I purchased a chair from Hulala Home…
I purchased a chair from Hulala Home online I was so pleased then I received my order in three days in excellent condition and besides that talking with Customer Service was a 10 out of 10 excellent customer service very professional and if you leave a message, they do return your call. I am now lifetime Customer For.Hulala Home!
April 29, 2026
Reply from Hulala Home
Hi Jeffery,
We’re truly encouraged by your detailed and enthusiastic feedback! It’s wonderful to know your chair arrived in excellent condition within just three days, and that your experience with our customer service felt professional, responsive, and attentive. We especially appreciate you highlighting our follow-up calls, as that’s exactly the level of care we strive to provide.
Sincerely,
The Customer Service Team at Hulala Home
1 out of 5
Received a defective product and customer service has been a headache. I have provided proof from day one, including photos, videos, and all of the information requested. Despite that, it has now been 6 days of back and forth with no actual resolution.
The issue is clearly with the product, and I have been more than cooperative in trying to help them understand and verify the problem. Instead of resolving it, I keep getting delayed responses and offers that do not actually fix the item. At this point, I just want the defective product properly replaced or corrected.
Very frustrating experience overall, especially considering I provided everything they needed immediately. Customer service should not make a simple defective product issue this difficult.
April 29, 2026
Reply from Hulala Home
Hi Kurt,
We sincerely apologize for the frustrating and prolonged experience you’ve had. It is completely understandable that repeated back-and-forth without a real resolution has been exhausting and disappointing. A dedicated specialist has been assigned to prioritize your case. We will carefully review all previously submitted materials and the focus will be on moving directly toward a concrete resolution, such as replacement or corrective action, without further delays. We truly appreciate your understanding and patience throughout this process!
Sincerely,
The Customer Service Team at Hulala Home
I feel like the product was good…
I feel like the product was good quality and the customer service was excellent!
May 11, 2026
Unprompted review
Reply from Hulala Home
Hi Matthew,
Thank you very much for your feedback! We’re truly pleased to know that you are satisfied with the product quality and also appreciate our customer service team. Receiving recognition on both product and service is incredibly encouraging for us, and it motivates us to keep improving and maintaining this level of care.
Sincerely,
The Customer Service Team at Hulala Home
This company was great
This company was great, I was wanting to get a cabinet that was on backorder, they went above and beyond, I will be ordering from them again. Thanks for doing what you said you would.
January 28, 2026
Reply from Hulala Home
Hi Tina,
Thank you so much for taking the time to share such thoughtful feedback. We’re truly glad to hear that your experience with the backordered cabinet went smoothly and that our team was able to go above and beyond while keeping our promises. Supporting customers with reliability and care, especially in special order situations, is something we take great pride in, and it means a lot to know we delivered that for you.
Sincerely,
The Customer Service Team at Hulala Home
The couch we purchased is very…
The couch we purchased is very comfortable and good quality.
Customer Service communication regarding delayed delivery date wasn’t a smooth experience.
April 20, 2026
Reply from Hulala Home
Hi Jennifer,
Thank you so much for your feedback, and we’re glad to hear you’re happy with the comfort and quality of the couch. We’re truly sorry that the communication during the delivery delay wasn’t handled well, and we understand how frustrating and uncertain that experience can feel. We will take this seriously and make future experiences more reliable.
Sincerely,
The Customer Service Team at Hulala Home
The furniture is sturdy and well made
The furniture is sturdy and well made. It is easy to assemble. The customer service is great and have been following up to make sure that everything was delivered properly and regarding assembly. I’m very impressed with the quality and customer service.
April 20, 2026
Reply from Hulala Home
Dear customer,
It’s really great to hear that the furniture feels sturdy, was easy to assemble, and that our customer service team was able to stay on top of everything for you. We also appreciate you noticing the follow-up after delivery and assembly—making sure everything goes smoothly without extra hassle is exactly what we aim for. Thanks again for sharing your experience—we’re really glad everything worked out well for you.
Sincerely,
The Customer Service Team at Hulala Home
They happily sent me a new part
They happily sent me a new part when a piece arrived damaged.
April 26, 2026
Reply from Hulala Home
Hi Maria,
Thank you very much for sharing your feedback! We sincerely apologize that a part was damaged during shipping initially, but we are delighted that we were able to promptly send you replacement part and successfully resolve the issue. We also appreciate you giving us the opportunity to make things right!
Sincerely,
The Customer Service Team at Hulala Home
Frustrating instructions and no one to help on the weekend.
UPDATE: So I have to say, once Monday rolled around they contacted me to resolve the issue. Apparently the main issue is they don't have anyone that can help on the weekends. They have been very accommodating since then and have checked in many times to make sure everything is working well. Although it was a pain to not have anyone to help over the weekend, I have to admit they have gone above and beyond since then to make things right.
May 7, 2026
Unprompted review
Reply from Hulala Home
Hi Valerie,
We sincerely apologize for the poor experience you have had, including unclear assembly instructions, concerns about product quality, and frustrating customer service interactions that made you feel unsupported, and we fully understand your disappointment, while also acknowledging that a system error led to incorrect information being provided and further confusion, which we are actively addressing to improve. Regarding the E09 issue, please note that this is not caused by a defective controller but occurs when the controller is not placed level, as it must be positioned completely horizontally within the desk cut-out to function properly, and a dedicated specialist has already been assigned to your case and will continue following up until the issue is fully resolved, and we truly appreciate your patience and the opportunity to make things right.
Sincerely,
The Customer Service Team at Hulala Home
Everything perfect I would like to say…
Everything perfect I would like to say that I received it within the time scale that you advertised within 7 days infact probably within 5 days and my only concern at the time was the understanding of wether it was coming from UK or US and wether there was going to be a tax to pay and then when I did not hear a delivery date I was slightly concerned but you have been brilliant at keeping in touch and resolving my silly concerns also just to let you know the Chair is fantastic!!
Thanks again from a very happy customer I will be looking up Hulala again
Regards Roy
May 8, 2026
Unprompted review
Reply from Hulala Home
Dear Customer,
We really appreciate you taking the time to share such a detailed experience. It’s great to hear your order arrived even earlier than expected, and that our team was able to keep you updated and ease your concerns around shipping origin, tax, and delivery timing. It’s especially wonderful to hear you’re loving the chair, and we’re truly glad the overall experience left you happy and confident to shop with Hulala again!
Sincerely,
The Customer Service Team at Hulala Home
Excellent!
Furniture was well priced, nice quality, and packaged beautifully. Arrived without damage and fits my decor perfectly!
October 3, 2025
Reply from Hulala Home
Hi Hannah,
We’re glad to hear the furniture arrived safely, was well packaged, and fits your decor perfectly while also meeting your expectations in both quality and value. Thank you again for choosing our product—we’re happy it found a place in your home.
Sincerely,
The Customer Service Team at Hulala Home
Absolutely no Issues!
Easy ordering, easy checkout, successful delivery and item was perfect. Very pleased!
April 24, 2026
Reply from Hulala Home
Hi Mike,
We’re really happy to hear the whole experience—from ordering to delivery—went smoothly and that the item arrived exactly as expected. A hassle-free experience like this is exactly what we aim for. Thank you for your support and trust, we’re glad everything worked out perfectly for you.
Sincerely,
The Customer Service Team at Hulala Home
Quick response and high-class customer…
Quick response and high-class customer service.
April 17, 2026
Reply from Hulala Home
Hi Paul,
We really appreciate this feedback. Fast, reliable support is often what makes the biggest difference when something comes up, so it’s great to know the experience felt smooth and well-handled on your side. Thanks again for taking the time to share your experience and for the kind words.
Sincerely,
The Customer Service Team at Hulala Home
Reply from Hulala Home
Hi Ronald,
It’s great to hear both the product and customer service met your expectations. When everything comes together smoothly like this, it really makes the whole experience worthwhile. Thanks again for your support, and we’re glad everything went smoothly for you.
Sincerely,
The Customer Service Team at Hulala Home
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