If I could give no stars i would. I lived in Brentford for a few years and would always use electric bikes to get around locally. I moved away, and returned to find forest had replaced lime for bike... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Technical issues with bikes last week. Switching on after scanning then shutting down. Tried everything to get the app to work, deleting, installing, switching off phone - nothing is working. App ha... See more
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I've been using Forest for over a year now, but recently have faced problem after problem. Most recent issue was that I ended a ride as usual, and somehow a new ride magically started and went o... See more
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I was a strong proponent of forest bikes because it was local. However, the customer service is as good as nonexistent. I had two broken bikes and I was never refunded, even though the app said that t... See more
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Company details
Written by the company
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Contact info
London, United Kingdom
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1.4
Bad
346 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Forest
Hi there,
Thanks for sharing your experience, we're sorry to hear that! That charge doesn't sound right, and we'd love to take a closer look for you. Please get in touch with us directly so we can investigate further! You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Thank you!
Best wishes,
Miri
Forest Team 🌳
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Forest Bikes: Congratulations on Turning a Bicycle Ride into a £23 Scam
Forest Bikes: Congratulations on Turning a Bicycle Ride into a £23 Scam
I would like to personally congratulate Forest Bikes for achieving something truly impressive: charging £23 for 71 minutes of riding and 19 minutes paused. That’s right — not a car, not a taxi, not even a premium service. A bike. A heavy, basic, unremarkable bike.
At no point during the ride did the app clearly warn me I was racking up charges at a rate usually reserved for luxury transport. Instead, it quietly let the meter run like a broken taxi, only revealing the damage once the ride was over. Transparent pricing? Apparently that’s not part of the Forest experience.
Pausing the ride — you know, the thing the app actively encourages — seems to be treated as an invitation to empty your customer’s wallet. If pausing costs this much, maybe it should come with a written warning, flashing lights, and a financial advisor.
Let’s be clear: £23 for just over an hour is indefensible. There is no pricing structure where this makes sense. It doesn’t promote cycling, sustainability, or trust — it promotes never using your service again.
The bike itself was mediocre at best. For £23 I expected at least a smooth ride, maybe a complimentary apology, or someone from Forest explaining in person why this is somehow reasonable. Instead, I got a clunky bike and a receipt that feels like satire.
Forest appears to be relying on confusing pricing and post-ride shock to generate revenue, which is a bold strategy for a company that depends on repeat customers. Consider this feedback a free warning: this kind of experience drives people away permanently.
I expect Forest support to explain exactly how this charge was calculated, why it wasn’t clearly communicated during the ride, and what steps will be taken to refund or correct it. Until then, I’ll be advising others to steer well clear unless they enjoy surprise bills and buyer’s remorse.
An eco-friendly transport option should not leave customers feeling robbed.
UPDATE 05/01/2026
Forest also falsely claims in public responses that my emails “bounced.” This is not true — I have received all their correspondence. Misrepresenting communication does not excuse misleading pricing or unauthorised charges.
January 4, 2026
Unprompted review
Reply from Forest
Hi Nuno!
Thanks for taking the time to share your feedback! We're sorry to hear that this ride left you feeling frustrated and that the pricing was not clear to you.
We'd like to clarify a few points and explain what's already been done to resolve this. We've attempted to respond to your emails with a full breakdown of the cost and resolution, but our replies are currently bouncing back because your email address is unsubscribed from receiving emails.
In terms of pricing: when you started your ride, 2 free minutes were applied. The total ride duration was 73 minutes, meaning 71 minutes were chargeable. At the location where the ride began, our pay-as-you-go rate is £0.33 per minute, which is how the original charge was calculated at the time. Pricing, including paused time, is explained in the app before and during the ride.
Most riders who plan to ride for longer periods choose a bundle or subscription, which significantly reduces the per-minute cost. As this was your first ride, we adjusted the charge as a gesture of goodwill and have refunded everything except £6.99, which reflects the cost of a 70 Minute Bundle that would have covered the ride.
We also shared an explanation of our dynamic pricing and paused-time charges in our email replies, which we're happy to resend if you re-enable emails or contact us through the live chat.
We hope this helps and appreciate you taking the time to leave feedback, it helps us improve how we communicate pricing and set expectations for new riders!
Best wishes,
Miri
Forest Team 🌳
I reported an illegally parked Forest…
Forest appears to have closed down.
Do not trust this company or risk your card details with them.
I reported an illegally parked Forest bike on the footpath. No action was taken. Their phone line has been down for several days and there is no response from their website.
January 1, 2026
Unprompted review
Reply from Forest
Hi Jeremy, thanks for your feedback! We’d like to reassure you that we are very much still operating. Our phone support hours were reduced over the festive period, which may explain the difficulty reaching us, and we apologise for any frustration this caused.
We’re sorry to hear about the badly parked eBike and that you didn’t receive a response yet. We’ve checked our system but haven’t been able to locate a report under your name. If you’re happy to get back in touch with the bike ID or location, we’ll be glad to look into this promptly!
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
And over the phone as usual from Monday: 020 8157 7491 (Mon–Fri, 9am–5pm)
Thank you again for raising this!
absurd over charging, criminal?
excellent cycles slighty faster and handling is better than Lime
App is slower and more complicated often grossly overcharging by app failure and no recourse.
never answer questions or complaints
May 16, 2025
Unprompted review
Reply from Forest
Hi Christopher,
Thank you for taking the time to leave this review. We're pleased that you are enjoying our cycles!
I’m so sorry to hear that you've been overcharged due to app issues and haven't received replies to your questions or complaints! We've requested your information so we can investigate this further.
Best wishes,
Miri
Forest Team 🌳
I want to leave a balanced review based…
I want to leave a balanced review based on my experience.
Pros
The speed of the bikes has been satisfactory . Battery performance is good and the remaining battery life is somewhat accurate.
Although 5 pounds is targeted at your card beginning of each ride , it is automatically refunded . This is better than other providers where given a number of rides and low limit on a card , the card can rendered useless.
Cons
Out of the 9 rides I have taken , 5 of those rides had something wrong with the bike , pedals loose , brakes too weak , steering misaligned , loud noises...
The pricing structure is not suited for rides less than 5 minutes , as it takes about a minute to park the bike and send a photo .
It is easy to start a random ride on a bike not close to you and not know where the bike is , once you start the ride the bike disappears from the GPS . Today I was getting ready to go to work and thought id take the forest bike . I spotted a bike close to my house and checked its battery on the app. Once out of the house i decided not to take that bike due to low battery , and went to another parking spot . I pressed start ride and noticed that ride of the bike I looked at before had started !! it was not visiable on the GPS so I had to walk for 10 minutes trying to find it , only to find it was making mechanical noises!! I wasted 10 minutes of my travel time and 3 minutes of cash and if i had not remembered where the bike was I would not have been able to finish that ride without a photo !!
The app also will start the bike , and then hang up , so you need to restart the app in order to finish the ride.
The red zones are not intuitive , you can slip in to a red zone not knowing you are in it and find no parking there and there is no alarm telling you are going in there.
Many times I have noticed the brakes are very weak. I almost was not able to stop at a zebra crossing and almost hit a pedestrian.
Overall my experience has been less than satisfactory. I do not recommend users to use this service , unless they are prepared to take the risks associated. I don't think its an unreasonable ask to fix some of these issues.
1. Bikes started remotely by accident should be able to end without taking a photo.
2.Parking time should be excluded from minutes used ( perhaps allow 2 extra minutes for each ride to find parking and send a photo )
3.The brakes on the bike really need to be tested each time an inspection occurs.
4.There should be a physical alarm on the bike tell you you are going in to a red zone . This is easily implemented considering its GPS capabilities and remote tracking.
5. There should be a button on the bike to end rides , especially if you loose your phone or battery runs out. Perhaps auto end the ride if there is no activity in a parking zone after 2 minutes.
December 23, 2025
Unprompted review
Reply from Forest
Hello,
Thank you for taking the time to leave such a detailed and balanced review. We really appreciate your highlighting both the positives and the areas where there is room for improvement.
We’re really sorry to hear about the issues you encountered across your rides. All of our eBikes receive a full service at least every three weeks, and your feedback has been shared with the management of our operations team to help us improve further. We also ask riders to carry out a quick visual check before starting a ride and to stop riding immediately if anything doesn’t feel right. You can report any damage directly in the app, which really helps us act quickly. We also have a feature where rides that are ended in under two minutes are refunded automatically.
We understand your frustration around accidentally starting a ride remotely and the difficulty locating the bike afterwards. We do have a feature that allows rides to be started by tapping directly on a bike in the app if there’s an issue with the QR code, but we’d only recommend using this when you’re physically with the bike. Your feedback around ending mistakenly started rides and the photo requirement has been noted and passed on.
Regarding the pricing structure, at Forest, we aim to keep our pricing as sustainable as possible, balancing affordability with the need to ensure the viability of our service. We understand how valuable the balance between competitive pricing and accessibility is to our users, and your feedback on this topic is genuinely appreciated. Just to let you know, we also have Minute Bundles. If you are planning on taking longer rides or riding often, I would advise checking them out. These are set amounts of minutes you can buy; they can be found on the Menu in the app There are also no unlock fees when using our Bundles.
We’re also sorry to hear about the app performance issues you experienced. We know how frustrating this can be, especially when trying to end a ride, and your comments have been shared with our app team. If you ever run into difficulties ending a ride, our Support & Community team can help immediately via live chat in the app, email (cs@humanforest.co.uk
), or phone from 9am to 5pm on weekdays.
Thank you as well for your feedback on red zones and alerts. This has been passed on to the relevant team. Currently, red zones are always visible on the map, and grey No Parking Areas appear once a ride has started. You can preview these by tapping on a bike before starting your ride, and you can also search for your destination using the magnifying glass icon on the home screen. Additionally, we do have an auto-end system in place: rides are paused and locked after 5 minutes of inactivity, and automatically ended after a further 5 minutes.
We’re truly sorry that your experience hasn’t met expectations, and we appreciate you taking the time to share such constructive feedback. It helps us improve the service for everyone.
If you’d like to discuss your experience further, please don’t hesitate to get in touch with our Support team.
Best wishes,
Gareth
Forest Team 🌳
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Love Forest
Love Forest. Makes my commute to work immeasurably better. App super easy to use. Love the new 40 minutes over 3.days option. Just had a friends get together for Xmas, I took them on theor first forest trip across London. It was an absolute highlight traversing Bank, Soho, Covent Garden, Waterloo, over London bridges. Keep up the good work lads. Only issue is the slidy saddle heighys on older bikes...
December 21, 2025
Unprompted review
Reply from Forest
Hi Jimmy, thanks for your review, we're so pleased to hear that you're loving our service for your commutes and riding with your friends! We will make sure to pass your feedback regarding the seat adjustments on to our operations team! 🙏 Best wishes, Miri🎄
I don’t understand the negative…
I don’t understand the negative reviews. I personally had an incredibly positive experience with the Forrest customer service team.
I asked for my monthly subscription to be cancelled and a member from the team (Rhys) responded within a minute and refunded me, no fuss. Super positive especially considering how long these things take at other subscription services.
December 17, 2025
Unprompted review
Reply from Forest
Hey Tristan, we're glad to hear you had a good experience reaching out to our support and community team, we're really proud of it! We'll make sure this is passed on to Rhys!
Best wishes, Miri 🎄
obscure pricing and missing bikes
let down by pricing structure. no idea where these free minutes are. also, I've booked a bike on the app twice, only to get there and not find the bike anywhere. Very difficult or impossible to organise a refund for this "ride". Also, seat posts often slip.
December 5, 2025
Unprompted review
Reply from Forest
Hello,
Thank you for taking the time to share your thoughts.
We’re sorry to hear that you’re unhappy with the recent changes to our pricing. We understand that adjustments like these can take time to get used to, and we appreciate your feedback.
To clarify, here’s a quick overview of the benefits of the new pricing model:
No daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like, with free minutes included.
Dynamic free minutes – bikes now offer between 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model helps reduce van movement, supporting the environment and keeping bikes circulating efficiently across the city.
We’re also sorry to hear that you’ve experienced issues with some of your rides. We’ve requested your information so we can investigate this further.
Best wishes,
Ashleigh
Forest Team 🌳
Better but still lacking in important ways
Have been a member of Forest for two years now and though there have been some improvements in terms of the quality of the bikes and the app functionality, there seem to constantly be one step forward and two steps back: specifically in terms of the accuracy of the app when trying to end a ride (still takes way longer than it should), the GPS of the docking locations is quite often not accurate; and the quality of the bikes is still highly variable and half the time the bikes have some issue
November 29, 2025
Unprompted review
Reply from Forest
Hello,
Thank you for taking the time to share your review and your experience with us. App stability is very important to us, so I’ve passed your feedback on to our tech team so they can investigate further.
If any of your rides have been affected by these issues, please get in touch at cs@humanforest.co.uk and we’ll be happy to take a look for you.
Best wishes,
Ashleigh
Forest Team 🌳
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I parked my bike in an ebike bay in…
I parked my bike in an ebike bay in central London next to tons of other bikes and yet still got a £20 fine which the customer service team refused to refund.
I used to like forest for the ten mins free a day, but this has gone now apparently so they charged me another fiver for a 14 minute trip.
November 13, 2025
Unprompted review
Reply from Forest
Hello Kieran,
Thank you for taking the time to leave your review.
To help us investigate, I have requested your information so we can look into your ride further.
Best wishes,
Ashleigh
Forest Team 🌳
Much too expensive for what it is
Much too expensive for what it is. I paid £4.77 for less than 14 minutes ride. that is almost three bus rides! Bikes often have damaged pedal cranks, seat locks or the electric drive is shonky. There is an option to buy minute bundles but you have to use them in ridiculously short time spans. The new "free minutes based on where the bike is" has effectively removed the ten free minutes and you still have to pay £1 to unlock the bike! This is not a value for money bike hire scheme. * I see Forest have replied to my review with details of their overly-complicated pricing scheme! Trying to find a bike with anything more than 2 free mins is not easy.
November 15, 2025
Unprompted review
Reply from Forest
Hello Martin,
Thank you for taking the time to share your thoughts.
We're sorry to hear you're not happy with the recent changes to our pricing, and we understand that adjustments can take some time.
Here’s a quick rundown of the benefits of the new system:
No more daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like with free minutes included.
Dynamic free minutes – bikes now come with 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model reduces van movement, helping the environment and keeping bikes flowing smoothly through the city.
We appreciate your feedback and will be sure to also share your comments on the bundle expiry and bikes with our team.
Best wishes,
Ashleigh
Forest Team 🌳
Its shit u pay for minutes to…
Its shit u pay for minutes to use then when you go to use bike regardless of how many minutes u have they will reject your ride if you dont pass the 5 pound check
November 13, 2025
Unprompted review
Reply from Forest
Hello,
Thank you so much for taking the time to share your feedback with us!
The £5 pre-authorisation hold was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
Best wishes,
Gareth
Forest Team 🌳
Absolutely rubbish experienced this…
Absolutely rubbish experienced this morning, only 2 bikes available, both non functional, had to ride 1 of them with no power assist to the next stash of forest bikes indicated on the apps map, which again the bikes didn't work, then went by foot to the next bike indicated on the map to find that the bike was also was non functional. The whole point of them is convenience, availability and functionality, failed on all counts.
There was a £1 for 5 to 30 mins use promotion today, which I assume is to entice new users to spend some money, if there is a promotion surely you would make sure that there were plenty of functional bikes available to use. I won't rely on them again. Absolutely rubbish service.
November 12, 2025
Unprompted review
Reply from Forest
Hello Martin,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you had issues with bike availability and the bikes themselves. That certainly isn't the standard of service we aim to provide.
Would it be possible if you could kindly reach out to our support team regarding this at cs@humanforest.co.uk so we can take a closer look into your rides.
Best wishes,
Gareth
Forest Team 🌳
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Stay well clear of forest bikes not…
Stay well clear of forest bikes not only are they rip off they have out of zone area where they charge 20 they turn off the electric so you struggle to ride and then charge you extra when u decide to walk
Use port bike or lime bike stay well away
November 10, 2025
Unprompted review
Reply from Forest
Hello Osman,
Thank you so much for taking the time to share your feedback with us!
We’re really sorry to hear that some of your destinations have been No Parking Areas. We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London—it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach!
When you first sign up and before your first ride you are also informed of this in the app.
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
Forest Team 🌳
Ride customer service use lime instead.
What happened to the forest of a year ago whereby customer service were kind and understanding. Now I think it’s just all about the money.
I added a voucher I received in my emails to come back to forest and receive 60mins free.
Added to my account all seemed fine.
2 mins later started a small ride from Clapham to Brixton.
I was charged £7 as the code didn’t work. No worries I thought I’ll just get in touch with customer service as I have before and they seemed nice.
Rhys was rude and couldn’t care less about my issue.
Therefore I will no longer be using forest and tomorrow will actively start writing to local councils to get these bikes band for littering our streets.
That’s what happens when you are rude. £7 for 20 mins is a joke when I thought I’d use it as a £1.70 bus alternative.
Goodbye forest, you’re not the company you used to be. Lines partnership with uber seems better.
November 7, 2025
Unprompted review
Reply from Forest
Hello Dominic,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would love the opportunity to look into this for you. To help us review your conversation and investigate further, I’ve requested your information.
Thank you in advance for your help.
Best wishes,
Ashleigh
Forest Team 🌳
Forest App Sucks
Where to start. The £5 fee, why? Lime don't have any such restriction. It's an absolute lottery going for a Forest Bike. I have been in Magdalen Lane, SW18, counted 16 Forest bikes and an absolute Forest (pardon the pun) of Lime bikes. I have gone from one Forest bike to the next, done all 16 and got re messages on them all. I have watched other come along and rent one of the bikes that rejected me. That day I had over £6K in my account and I ALWAYS have more than plenty for these rides. I always buy a 30 day package so it is hugely frustrating.
I am about to write in and ask for the balance on my last 30 day purchase back and I will go off and spend that with Lime. What pisses me off more is I have to give you one star. Your system sucks, your app sucks. Truspilot needs to look at allowing us to give MINUS stars. Forest deserve Minus 5.
November 6, 2025
Unprompted review
Reply from Forest
Hello Terry,
Thanks for taking the time to leave your review.
We're really sorry to hear that you've had issues starting rides. We have emailed you directly regarding this.
On the £5 pre-authorisation hold, this was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
The hold is released as soon as you end your ride, but the timing depends on your bank. Some banks, like Monzo, release it within minutes, while others may take longer. A credit card can also help avoid the inconvenience but we understand this is not always possible.
We understand how quickly the holds add up, and your feedback really matters to us. Please know we’re aware of the impact and are working to improve this
Best wishes,
Gareth
Forest Team 🌳
Mostly hit, sometimes miss
When these rides go well, they are great. And when they go wrong, they are not...
When I started using Forest to cycle to work earlier this year, I did have some issues with the bikes themselves. However, there have been various new ones that have come out since and they are Much better; comfortable, lower seat with better seat adjust mechanism. Once on, I find they are much faster than Lime bikes and the basket fits everything I need it to.
The (android) app has mostly been ok. I have had problems ending and starting rides and do have to open and close it quite a lot. One morning I realised I was walking towards a bike showing available on the app that was definitely being cycled away! My biggest peeve is that the option to report damage is not the first thing you see after you end a ride - you have to remember to do it afterwards - and there could be many more options to choose from to describe the issue. It would also help make it much less likely to hop on a damaged bike, though thankfully this hasn't happened too often.
The main thing that makes me want to chuck the towel in - and what has prompted this review today - is the new "low speed zone" that I pass through every day, twice a day. Nearly every week there is a bike that does not seem to register that it is no longer in the zone and I am capped to half speed for the rest of my journey. Infuriating and exhausting. At the very least, you should only be charged half price for the time spent in the Slow Zone. The slower I go, the longer it takes me, the more minutes I use and the more money I am charged..
November 6, 2025
Unprompted review
Reply from Forest
Hello,
Thank you so much for taking the time to share such a detailed review. We really appreciate your thoughtful feedback. It’s great to hear that you’re enjoying the improvements with our newer bikes and finding them faster and more comfortable for your commute.
We’re sorry to hear, though, about your frustrations with the low-speed zones and the occasions when the bike hasn’t returned to normal speed after leaving them. That definitely shouldn’t be happening, and we’d really like to look into the specific rides where this occurred so our team can investigate what went wrong.
Could you please get in touch with us via cs@humanforest.co.uk
and share the email linked to your account or a few ride details (such as dates or bike numbers)? That will help us review this further.
We’ve also taken on board your comments about the app, especially around the reporting flow and speed of updates, as we continue working to make the experience smoother for all riders.
Thanks again for your patience and for helping us improve. We really value you being part of the Forest community.
Best wishes,
Gareth
Forest Team 🌳
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Will never use these bikes again
Will never use these bikes again, and will tell all my friends and family not to. Apparently every time you rent regardless of purchasing prepaid minutes, expect a charge on your bank account every time you rent. Just blame your bank for holding the money as pending because forest said it’s their way of making sure the bikes are safe. Great job. So if u ride average of 20 rents per day, expect a total pending charge of £100 on your account that u may need for the day but can’t anymore because of their renting policy.
October 28, 2025
Unprompted review
Reply from Forest
Hello Aldrine,
Thanks for taking the time to leave your review.
The £5 charge you see is actually a temporary pre-authorisation hold that we place on your default payment method each time you rent an eBike. This is just to confirm that your payment method is valid and has sufficient funds for the ride. The hold will appear as a "pending" transaction on your bank statement but will not be charged.
We cancel the transaction on our side immediately, but the time it takes for the hold to be released depends on your bank. This is typically within 5 working days, though it may vary. If you'd like an exact timeframe, we recommend checking with your bank about their policies on pre-authorisation holds.
The £5 pre-authorisation hold was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
The hold is released as soon as you end your ride, but the timing depends on your bank. Some banks, like Monzo, release it within minutes, while others may take longer. A credit card can also help avoid the inconvenience but we understand this is not always possible.
We understand how quickly the holds add up, and your feedback really matters to us. Please know we’re aware of the impact and are working to improve this
Best wishes,
Gareth
Forest Team 🌳
Fly-tipping all over London everyday!
Our area Kensal Rise/Queens Park NW6/W10 is littered daily with illegally parked bikes from this company which I report daily get a reply then they DO NOTHING to remove them NOR FINE the riders leaving them:
1. Blocking FIRE exits to public and private building
2. Blocking bin room doors
3. Blocking front gates to homes
4. Blocking cross walks
5. Blocking bus stops
6. Knocked over in PILES in middle of pavement
7. Left in street
8. Impeding the visually impaired and the elderly
9. Blocking wheelchair users
10. Blocking parents with baby prams
11. Blocking cars in street
12. Using PAYG car spaces
13. Blocking legal bikes
14. Thrown in canals
15. And many more...
They are a hazard to every citizen in London, and we MUST remove this company from our city!
October 24, 2025
Unprompted review
Reply from Forest
Hello,
Thank you for taking the time to leave your review.
We’re really sorry to hear about the issues these bikes are causing. This isn’t the behaviour we expect from our riders, and we’ll take appropriate action against those who disregard our parking rules.
If you could let us know the location or share the 5-digit bike code (found next to the QR code) by emailing cs@humanforest.co.uk, we’ll arrange for the bikes to be relocated as soon as possible.
Best wishes,
Ashleigh
Forest Team 🌳
Forest stole two of free advert watching minutes
I watched nine adverts to get 9 minutes. In the minute history it shows 9 minutes free but on my app it only shows 7 minutes free.
October 22, 2025
Unprompted review
Reply from Forest
Hello Asia,
Thanks for taking the time to leave your review.
Our Ad Minutes do have an expiry time, which may be the case in this instance. You can check the expiry of your minutes directly in the app, but if you email us at cs@humanforest.co.uk, we’ll be happy to look into this further for you.
Best wishes,
Ashleigh
Forest Team 🌳
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.