HS Home Deliveries Reviews 2,303

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor during deliveries and installations. People frequently highlight the efficiency of the delivery service, noting that items arrive within the promised timeframes, are carefully handled, and often include assembly and removal of packaging. The overall service is described as excellent, with many appreciating the care taken to ensure customer satisfaction and prevent damage. However, some people were dissatisfied with the delivery process, citing issues such as incomplete orders, problems during delivery, and unexpected delays without proper communication. A few customers also experienced problems with the assembly of products, requiring them to fix issues themselves.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers praise the professionalism... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Product

Customers had positive experiences with product delivery and assembly. Many reviewers praised the delivery... See more

Based on these reviews

Rated 5 out of 5 stars

Only ordered on the 18th at DFS. Their warehouse contacted me the following day to tell me they had my sofas in stock and would be in my area the following day, the 20th to deliver. Wow, I was stunned... See more

Company replied

Rated 5 out of 5 stars

Matt and Damian delivered our sofas and their customer service was outstanding! They were very kind and professional every step of the way, they built the sofas and put them where we wanted them. They... See more

Company replied

Rated 5 out of 5 stars

Nathan and Mike were ever so friendly, polite and checked at every stage of delivery and set up that I was happy with things. They left zero mess and were extremely careful about ensuring there was no... See more

Rated 5 out of 5 stars

Matt and Adrian were amazing this morning when they delivered my sofa. My lounge being on the 2nd floor and there being a turn in my staircase, most people wouldn't have even tried. These guys offload... See more

Company replied


Company details

  1. Logistics Service
  2. Self-Storage Facility

Written by the company

Specialists in White Glove Delivery Services


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very fast delivery and friendly service

Great service from “Mo and Abbas”. Really quick delivery, helpful and friendly. Hope to have them again.

May 29, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Lawrence,
Thank you for leaving us this lovely 5 star review. We really appreciate your feedback, I'm happy to read that you have had a positive delivery experience from Mo & Abbas.
Kind regards,
Megan

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Rated 5 out of 5 stars

Fantastic service

Matt and Adrian were amazing this morning when they delivered my sofa. My lounge being on the 2nd floor and there being a turn in my staircase, most people wouldn't have even tried. These guys offloaded into the hall in order to then put on their shoe covers so as not to damage my carpets, carried 7 large pieces and assembled it in the lounge. They worked hard, were chatty and polite and couldnt have been more professional or helpful. Thank you so much guys.....when I move out, I'll be calling on you to help me get it back out!

May 27, 2025
Unprompted review
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Reply from HS Home Deliveries

Good afternoon Danielle,
Thank you for leaving us this lovely review. We really appreciate your feedback. I'm happy to read that both Matt & Adrian exceeded your expectations upon your delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Max and Damian were great

Max and Damian were great, they delivered my DFS Sofas after 2 days of purchase! Amazing, thank you.

May 22, 2025
Unprompted review
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Reply from HS Home Deliveries

Good afternoon Richard,
Thank you for leaving us this lovely 5 star review. We really appreciate you taking the time to do so. I'm happy to read that both Max and Damian provided you with a positive and effecient delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Mo and Abbas great guys!

Last time we had 2 delivery guys that came didnt even attempt it and said they would not be able to get our sofa in. But for Mo and Abbas it was no problem they came and delivered within 15 mins and were so proffessional and friendly at same time.

May 20, 2025
Unprompted review
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Reply from HS Home Deliveries

Good morning,

Thank you for leaving us this lovely review, we really appreciate your feedback. I'm sorry that you experienced issues with your first delivery, if you would like us to investigate in to what happened, could I kindly ask that you complete our delivery issues form. This will then be forwarded on to management to be investigated further. I am happy however, that Abbas and Mo provided you with a smooth and effecient delivery.

Delivery Issues Form:
https://form.jotform.com/250573096309056

Kind Regards,
Megan

Rated 5 out of 5 stars

Great experience

Only ordered on the 18th at DFS. Their warehouse contacted me the following day to tell me they had my sofas in stock and would be in my area the following day, the 20th to deliver. Wow, I was stunned! Deliver it they did, and within the time slot they said. Mo and Abbas arrived, surveyed the best way to get the items into my flat and promptly set about unpacking and installing my new sofas. Great lads, friendly, careful and totally professional. Well done everyone, cannot thank you enough.

May 20, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good morning Mark,
Thank you for leaving you this lovely review. I'm happy to see that we have managed to exceed your expectations with your delivery. Specifically, with Mo & Abbas providing you with a smooth and effecient delivery. We hope that you enjoy your new sofas :)
Kind regards,
Megan

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Rated 5 out of 5 stars

Humber Sofa Delivery

Humbers Hayden and Pete just delivered my sofa and were fantastic, very efficient friendly and helpful.. Great job

Very happy

May 16, 2025
Unprompted review
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Reply from HS Home Deliveries

Good afternoon Mark,
Thank you for taking the time to leave us this lovely 5 star review, we really appreciate your feedback.
I'm glad to read that both Pete and Hayden have provided you with a positive and effecient delivery. We hope you enjoy your new sofa.
Kind regards,
Megan

Rated 5 out of 5 stars

5 stars to the drivers and not the company!

I would like to say thank you to Mo and Abbas for giving me the right amount of notice and delivering and placing the final piece of my sofa today. It’s been a long and difficult process and the rating I am giving is purely for the guys that delivered and NOT Humber services! Having been let down on numerous occasions for the guys that do end up getting the short straw and delivering to one quite unhappy customer they were very professional and helpful! Thank you!

May 16, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternon Amanda,

Firstly, thank you for taking the time to leave us this review, we appreciate both positive and negative feedback in order for us to grow and improve as a company.

Secondly, I'm sorry to read that you have experienced issues with receiving your full order. We understand the importance of providing a reliable and effecient delivery service and I'm sorry to read that during your delivery, this was not the case. If you would like us to investigate further in to the issues that you have faced, could I kindly ask that you complete our delivery issues form, with as much detail as possible (link to this is below.) This will be sent on to management in order to be fully investigated. Again, please accept my sincere apologies for any inconvenience that was caused.

Finally though, I am happy to read that upon your delivery both Mo and Abbas provided you with a professional and effecient service. The level of which we aim to provide with every delivery.

Delivery Issues form:
https://form.jotform.com/250573096309056

Kind regards,
Megan

Rated 5 out of 5 stars

Fantastic delivery service

Hayden and Pete were amazing. They were careful, professional and really helpful. They expertly answered all my questions and provided me with a helpful guide on how to use my sofa’s features. 10/10.

May 15, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon,
Thank you for taking the time to leave us this lovely 5 star review. We really appreciate your feedback. I'm happy to read that both Damian and Pete have provided you with a positive and effecient delivery experience.
Kind regards,
Megan

Rated 5 out of 5 stars

Matt and Damian delivered our sofas and…

Matt and Damian delivered our sofas and their customer service was outstanding! They were very kind and professional every step of the way, they built the sofas and put them where we wanted them. They were very courteous and polite. Thank you very much, they came a very long way to deliver the sofas too! Excellent customer service, highly reccomended

May 13, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Johan,
Thank you for taking the time to leave us this lovely 5 star review. We really appreciate your feedback. I'm happy to read that your delivery crew assigned to your order have provided you with a positive and effecient delivery experience. We hope that you enjoy your new sofas :)
Kind regards,
Megan

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Rated 5 out of 5 stars

Great service from Mo & Abbas

Great service from Mo & Abbas kept in touch all the time to let us know when they would be at our home. Set up the sofas and electrics quickly and were very kind and was really pleased with their service. Great team

May 12, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Nicola,
Thank you for taking the time to leave us this lovely 5 star review, we really appreciate your feedback. I'm glad to read that both Mo & Abbas have provided you with a smooth and effecient delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

Sofa delivery

Matt and Damian delivered our sofas and their customer service was outstanding! They were very kind and professional every step of the way, they built the sofas and put them where we wanted them. They were very courteous and polite. Thank you very much, they came a very long way to deliver the sofas too! Excellent customer service, highly reccomended!

May 12, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Hayley,
Thank you for taking the time to leave us this lovely review. We really appreciate your feedback. I'm happy to read that the delivery crew assigned to your order have provided you with a positive and effecient delivery experience.
Kind regards,
Megan

Rated 5 out of 5 stars

Great service by Mo and Abbas

Great service by Mo and Abbas , they let us know when they were on the way in plenty of time and delivered the sofa quickly and efficiently, putting it all together and checking it all worked . They took all of the packaging with them , and were friendly and courteous throughout

May 12, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Linda,
Thank you for taking the time to leave us this lovely review, we really appreciate your feedback. I'm glad to read that both Mo & Abbas have provided you with a positive and effecient delivery.
We hope you like your new sofa :)
Kind regards,
Megan

Rated 5 out of 5 stars

I cannot rate this service highly…

I cannot rate this service highly enough. Leon and Fiona arrived spot on time, phoned ahead, helped move furniture in a very small space whilst all the time being thoughtful and courteous.

Best customer service I’ve received in a long time! Thank you SO much.

May 12, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon,
Thank you for taking the time to leave us this lovely review, we really appreciate your feedback. I'm glad to read that both Leon and Fiona have provided you with a positive and effecient delivery.
Kind regards,
Megan

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Rated 5 out of 5 stars

Received a delivery from Mo and Abbas

Received a delivery from Mo and Abbas, it was a really professional job and swiftly carried out

May 9, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good afternoon Sidharth,
Thank you for taking the time to leave us this lovely review, we really appreciate your feedback. I'm happy to read that both Mo & Abbas have provided you a positive delivery experience upon receipt of your delivery.
Kind regards,
Megan

Rated 5 out of 5 stars

THE BEST DELIVERY SERVICE FROM DAMIEN AND LUKE

I received a delivery today from Humber Services ltd and the drivers Damien and Luke. These two delivery drivers were absolutely exceptional. I can’t tell you how amazing they were, their customer service was honestly one of the best I have seen. They had such an amazing personality smiling and just overall their communication and care with how they delivered our Sofa. I have nothing but such positive words to say. If I could have deliveries like that every time I would be super happy. That’s the best I have had since. I hope the company gives them something for this recognition! Well deserved!

May 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service by Max and Damien

Great service by Max and Damien, they let us know when they were on the way in plenty of time and delivered the sofa quickly and efficiently, putting it all together and checking the electric bits worked. They took all of the packaging with them which was great, and were friendly and courteous throughout. Thank you!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fab service by Mo and Abbas

Fab service by Mo and Abbas. The guys messaged when they were on the way and arrived in plenty of time within the delivery slot. Put our sofa together really quickly. Polite and efficient service. Thank you 😊

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Josh and brad are a credit to the…

Josh and brad are a credit to the company, very polite, very efficient thank you all

April 28, 2025
Unprompted review
HS Home Deliveries logo

Reply from HS Home Deliveries

Good morning,
Thank you for taking the time to leave us this lovely review, we really appreciate your feedback. I'm happy to read that you have had a positive delivery experience.
Kind regards,
Megan

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