Hume Health Reviews 

Hannah

You shipped the wrong order on the 16th, that is 2 full days to make the changes and cancel the wrong order. Your team said they would cancel the order on the 14th!

That’s your system failing not me, do not punish me for your bad management!

Your wrong shipments are not my fault and l should not be forced to accept the wrong order made by your system.

Pls return my money immediately before legal action is taken and this matter is escalated to the courts and your directors start getting orders to appear in courts.

Stop lying to people and customers, stop scams people
32% of your customers have service or product failures!!

Return my money, Robert

The Hume body is dreadful. So glitchy in connecting to your phone/the app. More often than not it takes multiple attempts to weigh yourself before the app registers the device. My heart rate was climbing with frustration at each attempt! The variances in body comp day to day are regularly just not possible. Would definitely not waste your money. Customer services also were awful. I wanted to send it back, per their policy I should be able to, I'd bought it direct from them, but they dragged the process out and kept pushing me to video myself using it and showing the app screen at the same time. bear in mind to use the scales beyond simple weight you need the app to be open on your device and it to be beside you.They also wanted me to record myself- presumably from my device whilst doing all of this. I just kept asking for a return address/label and though they eventually gave me one it was a battle.

I’m using both the Hume band 2.0 and the pod. I was interested in the analytics and how AI would help interpret them. I’m waiting for it to generate the chronic illness report. So far, so good. It would be nice if it automatically picked up when I exercise, like Apple Watch. Calculating a BP is cool tech, and was very close to what my MD measured on exam. So, stay tuned as Hume and other brands continue to define AI use in healthcare. Two solid products.

The email address Hume is providing in response to bad reviews comes back undeliverable.

Trustpilot doesn’t allow email address, so the email address is support at Humehealth .com

I love the band. I got it mainly for tracking steps and sleep. I love the information that I am receiving from it. I bought the scale, first.. I do not personally like to weigh myself that much. So 4 times a week seems to be lot. But I will do it because I am desperately trying to lose weight and am also worried about bone health.

Love my Hume band and Pod. It has given me more info and motivation to get healthier as I age.

I'm kind of a data nerd, so when I read about the Hume band and Hume Pod, I had to give it a try. Honestly I've learned so much about how my body works, and how much I have to work to get the results I want at 67. This program has been an eye-opener. My sleep was better than I thought, and my body composition needed more work than I thought! The app is amazing and I love the graphics. I've already recommended these devices to my friends who are interested in improving their health.

I am having trouble with my hume band. I wrote to customer service and told them the issues, not tracking my sleep, charging daily as it's not holding a charge, and not updating my steps daily. Elaine was so terrific she offered to upgrade me to the new band, 2.0. This company is awesome. They actually listen to you and fix your problem. Kudos to Ellaine.

One of the most accurate health bands out there. Still concerned about the sleep accuracy as there are some hiccups in the sleep data, hope it will disappear later as I’m still in my first month. The Hume Band should come with a spare rubber band to use while swimming or taking a shower.

Wrong pressure reading at all times, sleep time completely incorrect , not a single day it’s calculated corrected..I would joy recommend this product

The information is extremely helpful and useful. A little annoying having to unpair and repair the scale quite often for it to record a weigh in. The band frequently doesn't record sreps accurately.

There was an issue with my delivery and they were able to provide a solution at no cost that I really appreciated.

I purchased the Hume 2.0 band in early June. They sent the 1.0 band. They worked hard to get me to keep the 1.0 band but I wanted the 2.0 band it had better features, etc. they finally sent one out and it got lost in shipping. It has happened now a second time which seems very unusual. Nobody will respond to me on customer service and now it's been over 2 1/2 months since I purchased the band.

Having purchased the Hume Band 2.0 and extended warranty to peace of mind, the band failed and lost one of its charging pads which mean it the failed a few days after.

I then reported to Hume Customer services who were quick to acknowledge but have since provided no actual updates on replacements. The only response I get is that dispatch is being expedited, and it’s getting to become a bit of a joke.

The band itself was fine until the failure, but glad I spent the money on the 10 year warranty for it to take weeks for nothing to happen.

I ordered two Hume Band 2.0 devices on August 2 as birthday gifts, paying RON 1,548.68. Hume gave an estimated delivery date of August 8–10.

They never arrived.

Hume's tracking says the order is “in transit”, while the Romanian last-mile carrier, Sameday, told us that the parcel had not entered their possession.

I contacted Hume repeatedly because I am leaving Romania on August 16. Customer service apologized and told me the case had been escalated to their Fulfillment Team to establish the physical location of the parcel.

Despite repeated contacts, Hume still cannot tell me where my order physically is.

I have repeatedly been told that customer service is waiting for the Fulfillment Team. I then sent a detailed escalation asking for a concrete resolution and received no response.

The birthday has now passed without the gifts.

Shipping problems can happen. What earns the 1-star review is how Hume has handled the problem after being informed about it. I expected them to take ownership: locate the parcel, replace the products, or refund me. Instead, I have been left waiting while Hume waits for its own internal department.

I have now formally requested that Hume management resolve the case through replacement or refund.

I will update this review if Hume resolves the situation properly. As things stand, however, this has been an extremely disappointing customer-service experience.

Had the band for a few days, every morning it gives a pop up of really useful information but if you don’t screenshot it that second then you can never see that information again. Also can’t seem to see scores from previous days. Tried to contact customer service for advice but so far no response, hopes not high reading other reviews… the app is not intuitive at all, there’s countless random widgets and most are behind a paywall. It’s really hard to navigate to get the best out of the features. I also keep googling how to find things and all the information online does not coordinate to my app. Really wish they had a phone number or customer support cos I’m sure I could remedy at least some of the issues if I could speak to an actual employee. Live chat feature straight up does not work and there’s no phone contacts. Not worth the money but maybe one day it will be if they actually take on the feedback and make some changes.

AVOID HUME HEALTH – HUME BAND 2.0

My experience with Hume Health has been very poor.

They took payment immediately but have not shipped the Hume Band 2.0.

Since ordering, I’ve been asked to verify my shipping address four times, yet the issue remains unresolved. Communication has been slow and repetitive, with ongoing delays and no product delivered or any notification of shipping details.

This has raised concerns about the company’s reliability. I cannot confirm any wrongdoing, but the handling of my order has been unacceptable.

My advice: do not purchase from Hume Health.

Until they can reliably fulfil orders and communicate properly, I would recommend buying elsewhere.

Hume Band 2.0: payment taken, no product received, repeated address checks, and poor customer experience

This is a great piece of technology. It is encouraging me to maintain good habits. The nutrition page, where I can simply take a picture of my food vs trying to figure out calories individually, could not be more efficient. I am already seeing positive impact. Thank you

I have had a great experience with my band. I have seen great info to assist me with my health. My original band started having issue with holding a charge. I contacted customer service and they quickly got back to me and are upgrading me to the new 2.0 band. Great customer service..

I don’t like how the app is set up, very confusing! I do like the scale and the info it gives. I don’t feel like the band s very accurate as the numbers are always different than what my Oura ring gives and my Drs office visits. I find it a little untrusting of the company to only slow 5 star reviews on the app when it pops up. If you give anything less than a 5 star it will show an error to try again later, but when you hit 5 stars it goes through. Not a good look!