Hume Health Reviews 

Like most people I really like the concept of the band and the pod and the theory behind f providing insight is great. However; the software is full of bugs; is clearly not tested before release and the comms are exceptionally poor. So whilst I am still a fan of- they seriously need to up their game and spend more money on development than they do on marketing!

Disappointing product and non-existent customer service

I purchased a Hume Band 2.0, but it does not meet my needs—specifically, it lacks real-time heart rate monitoring. While the band hardware itself is fine, the customer support is terrible.

There is no phone number, live chat, or company address provided to reach anyone directly. Your only option is to email Support and wait, but they simply ignore messages and fail to respond. Because of this, I have been unable to process a return, despite their advertised 45-day return policy.

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Shortly after posting my initial review, Hannah from the Support team reached out to personally resolve the situation. She issued a full refund immediately without making me wait for the shipped return to arrive, which I sincerely appreciate.

To be clear, the product itself is fine and works great, my return was strictly because it didn't meet my specific tracking needs following a recent heart surgery.

I am grateful for Hannah’s prompt and helpful intervention, I hope Hume improves their standard support channels so customers can easily get help without having to post online.

Thank you again to Hannah for stepping in and doing the right thing.

The Hume band and Pod are amazing health tools. I am able to track all of my relevant statistics through the data capture feature features each day. I would highly recommend if you are interested in keeping track of weight loss, visceral fat reduction, body fat percentage, heart rate, and blood pressure, and overall activity. It’s so easy to wear and use.

I sent the item back for a return as I did not like the interface of the app and am not convinced on the accuracy of the scales. My return was received almost a month ago, still no refund and no response to the three emails I have sent chasing the refund. I will be reporting to tradings standards as they have stolen my money at this point.
Update-still no response from my emails even though they have pretended to reach out on here! Have had to go through PayPal to claim for refund!

User for over a year and after a slow start I must say Hume Health improved in all sections: Band 2.0 is great, the app getting better and better and the team behind is very customer focused. Thanks for a great journey and keep it coming!

your system provides accurate data and direction. Great motivator

The band and the scale have been great at helping me track my overall health and trends both good and bad. They do have to work on the BP feature as it shows my personal numbers much lower than they actually are. Otherwise, everything has been great.

Awful experience. As an Oura user Hume data is fully inaccurate. Band gave me allergic reactions and made my metabolism markers awful due to inaccurate sleep data. POD measures change per hour and professional scales show todtally different body comp. Client service is bot led and not helpful. I am in less than a year, shown pictures and data - they don’t refund, keep offering sending me other products!!! Just don’t waste your money - invest a bit more and get something that is actually helpful - also Oura to the win still!! The most accurate health tracker.

I own both the Hume Pod and Hume Band 2.0, they work great and the 2.0 Band is a giant leap forward from the original.

I am still learning….there is so much data! So far I am very impressed! Much better than the ring!
I love how the scale and the data obtained from the band combine for a complete picture of health!

Hume pulled a bait and switch on the $199.00 price tag. As soon as I hit the submit button to buy it, I was charged $249.00. The confirmation email says you have 1 hour to cancel. The problem is that there is no cancel option or button? I reached out to Hume. They told me it was too late even though I reached out within the hour that they claim you can cancel. If I want to send it back, I'm going to be charged restocking fee. I do have emails to back up the mischarge, and the fact that I tried to cancel the order within the allotted time. I did open it up and try and get it to work. It in fact, does not work and they still want me to pay a ten dollar restocking fee. At this point I have no option but to dispute it with my credit card. I believe the upcharge should be considered fraud.

I've had my Hume band 2 for a month and I find it amazing and a little confusing from the amount of data it collects but all good. To add to my confusion I've added the Hume pod scales and I love them. Everytime I got lost in the data I asked for help and the customer service answered my question within 48 hours so for me the experience so far has been a posative one and learnt slot about my body

I use the band and the pod and the information it provides gives me a great guide to my activity and how my body is now, during and post activity. The easy to read information on the app as well as the immediate connectivity is excellent.

I bought the Hulme health monitor.Iv improved my training and working on my sleep.Then I bought the Hulme pod .So I'm trying to improve my overall health.Im impressed with the results so far.

Overall, a really disappointing experience. My band has broken in less than three months — the metal connector at the back has fallen off, it no longer charges properly, and when it does charge, the battery barely lasts. It also fails to record steps or calories accurately.

If you exercise regularly, the band becomes dirty and starts to smell, and it can’t be washed. Customer service has been equally poor; they rarely respond unless chased.

I wouldn’t waste your money on these products.

I have had problems with the scale from day 1. Very hard to connect to with a samsung phone. After 1 year it is now not measuring on the app. I would not buy this again and paid $300 for it.

I really love the band! I originally got it mainly to keep track of my steps and sleep, and I’ve been enjoying all the helpful information it provides. I purchased the scale first, although I’m not someone who particularly enjoys weighing myself. Four times a week seems like a bit much for me, but I’m willing to stick with it because I’m really focused on losing weight and also want to keep an eye on my bone health.

I love the band. I can move my wrist and it doesn't count as a step. The information is great see and learn how to be healthier.

The Hume team was awesome as I wanted to get reimbursed for my Hume band by FSA and I needed an itemized receipt. The Hume team responded promptly and exceeded my expectations. This is how customer service should work. Thank you so much for your assistance!!

Hannah

You shipped the wrong order on the 16th, that is 2 full days to make the changes and cancel the wrong order. Your team said they would cancel the order on the 14th!

That’s your system failing not me, do not punish me for your bad management!

Your wrong shipments are not my fault and l should not be forced to accept the wrong order made by your system.

Pls return my money immediately before legal action is taken and this matter is escalated to the courts and your directors start getting orders to appear in courts.

Stop lying to people and customers, stop scams people
32% of your customers have service or product failures!!

Return my money, Robert