Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
HURR saved the day! I ordered my gown last minute and it got delivered right on time for the wedding. The gown was beautiful, fitted perfectly and it was in great condition. Thanks to Sandra for sendi... See more
I've done a couple of rentals now and it has always gone super smoothly and owners have been lovely and my items have been in pretty nice condition. Options to rent from owners who own the item o... See more
Company replied
This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more
Company details
Written by the company
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Contact info
First Floor, 85 Great Portland Street, W1W 7LT, London, United Kingdom
- contact@hurrcollective.com
- hurrcollective.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, great experience
Easy, clear and trustworthy rental. Sooo many options and easy to find additional information!
May 28, 2026
Unprompted review
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Great service
Great service, fast delivery and above all a sustainable alternative to fashion!
May 23, 2026
Unprompted review
Flawless experience from start to…
Flawless experience from start to finish
Amazing choices and I just love being able to wear something special without the large cost
Suppliers have always been lovely
May 21, 2026
Unprompted review
I loved using Hurr
I loved using Hurr - there was lots of dresses to choose from. The dress I did pick came in perfect condition and with speedy delivery. I appreciated how well everything was communicated.
May 16, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review. we’re really glad you had a great experience with HURR.
It’s great to hear you loved the choice of dresses and that your item arrived in perfect condition with speedy delivery. We also really appreciate your feedback on the communication!
Amazing Dress Rental Experience – Highly Recommended!
Amazing experience renting my dress through this platform! The whole process was seamless—from browsing and booking to delivery and return. The dress arrived in perfect condition, exactly as shown in the pictures, and the quality exceeded my expectations. Customer service was also fantastic—responsive, helpful, and professional throughout. Such a convenient, affordable, and sustainable way to wear designer outfits. Highly recommend and will definitely use again!
May 22, 2026
Unprompted review
Reply from HURR
Thank you so much for this wonderful review! we’re really glad to hear you had such a seamless experience from start to finish.
It’s great to know the dress exceeded your expectations and that our team could support you along the way. We really appreciate your recommendation
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Second time using Hurr
Second time using Hurr - great selection of items, reasonable price, great communication with renter, easy!!
May 19, 2026
Unprompted review
Great service
Great service, delivered right on time, and everybody loved it. The dress was such an icebreaker — it became a real conversation starter, and so many people came up to speak to me because of it. I absolutely love the service.
This is the second time I’ve used it, and I honestly couldn’t recommend it more. It’s such a great concept because normally you wear a dress once and then don’t want to wear the same one to another event. Renting just makes so much sense.
I also love that it’s sustainable and better for the planet, which makes the whole experience even more enjoyable. Thank you so much — I’m really, really enjoying your service
May 20, 2026
Unprompted review
Reply from HURR
Thank you so much for taking the time to share this lovely review! We’re so happy to hear you had such a great experience with HURR.
It’s amazing to hear the dress was a conversation starter and that you’re enjoying the service for both the convenience and sustainability. We really appreciate your continued support.
Another perfectly seamless experience…
Another perfectly seamless experience renting from HURR.
May 18, 2026
Unprompted review
Reply from HURR
Thanks so much for sharing this! We’re really happy to hear you had a seamless experience renting with HURR.
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I’ve rented 5 dresses over the past 6…
I’ve rented 5 dresses over the past 6 months, and Hurr have never disappointed. I will never go back!
May 16, 2026
Unprompted review
A fantastic initiative
A fantastic initiative. I use it every time I have an event
May 21, 2026
Unprompted review
Reply from HURR
Thank you so much for taking the time to leave this review, it really means a lot to us!
We’re so happy to hear you had a great experience and we’d absolutely love to have you rent with us again soon.
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Looking great made easy and affordable!
Hiring a gorgeous occasion dress via Hurr could not have been easier - the user experience was great, the quality of the dress was fantastic and the communication with the dress owner could not have been better. I have already teed up two more hires and would definitely recommend to anyone, especially those entering a summer full of events!
May 14, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re absolutely thrilled to hear you had such a great experience renting through HURR, especially that you loved the dress quality and found the process so easy to use. It’s also wonderful to hear communication with the lender was smooth, that’s exactly what we aim for.
Love Hurr and everything they stand…
Love Hurr and everything they stand for. Feel like I’ve got a whole second wardrobe!
May 18, 2026
Unprompted review
Great app for circular fashion…
Great app for circular fashion economy. The messaging feature is a bit glitchy but otherwise had a great rental experience
May 14, 2026
Unprompted review
Reply from HURR
We’re so pleased to hear you had a great rental experience and love your support for circular fashion.
We really appreciate the feedback regarding messaging. Our tech team is actively working on improvements to make the experience smoother.
Happy Hurr
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very responsive and everything works smoothly. Thanks Hurr for helping us all dress more easily and gloriously!
May 9, 2026
Unprompted review
Reply from HURR
We’re absolutely delighted to hear that HURR has been such an invaluable resource for your event dressing over the years, and that you’ve had such positive experiences with peer to peer lenders.
It means a lot to us to hear you’re enjoying dressing more sustainably and with ease, exactly what we’re here for!
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Really poor experience with no…
Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received no update other than my request has expired and my refund will take 5-10 days. What a total scam and waste of time! I have tried to message the provider Loan my Look with no communication either. Why an earth is payment taken when a brand can just let a request expire 48 hours later? Useless- will use one of the many other providers instead!
May 17, 2026
Unprompted review
Reply from HURR
Hi Grace, we’re really sorry to hear about your experience and completely understand your frustration.
HURR operates as a marketplace, so there are two different types of rentals on the platform:
HURR Managed items, which are accepted immediately
Peer-to-peer items, where we do need to wait for the individual lender to respond and accept the request manually
In this case, the lender unfortunately wasn’t able to accept your booking request before it expired.
We also just wanted to clarify that payments are not actually taken until a request is accepted. The amount you saw was only a payment authorisation, and as the request expired, those funds should automatically disappear from your bank statement within a day or two depending on your bank, so your money has not been charged or held long term.
Most lenders on HURR do respond and accept requests very quickly, and we’d genuinely love the opportunity for you to try us again in future.
10/10 Would Recommend Hurr
Would recommend Hurr, it is a quick and easy process, and the lender I used was great.
May 8, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind words and for taking the time to leave this review!
We’re so pleased to hear you found the process quick and easy, and that you had a great experience with your lender.
Love keeping my wardrobe current and…
Love keeping my wardrobe current and versatile while being sustainable! HURR is my go to for all special occasions
May 7, 2026
Unprompted review
Reply from HURR
We’re so happy to hear that HURR is your go to for special occasions and that you’re enjoying keeping your wardrobe both current and sustainable!
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