HURR Reviews 

3,334
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 437 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and the overall fantastic user experience. Customers appreciate the high-quality products available, often highlighting the wide selection of designer items and the opportunity to wear beautiful clothing they wouldn't typically buy. Many find the rental process easy, smooth, and efficient, making it a great sustainable alternative for special occasions. However, some people mentioned issues with delivery, including items arriving late, damaged, or not at all, which caused significant disappointment for events. A few other people also felt that product listings were inaccurate regarding fit and condition, and some expressed dissatisfaction with the protection policy for lost or stolen items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the ability to access beautiful,... See more

User experience

Reviewers mention positive feedback about user experience, with many customers finding the site and app easy... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and stating they will... See more

Quality

Consumers find quality to be positive, with many reviewers reporting that rented items, such as gowns and... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the prompt and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... See more

Rated 4 out of 5 stars

Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappoin... See more

Company replied

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

Fantastic collection, so much to choose from and all my favourite designers. Dress arrived promptly and literally ready to wear. Renter kept me in the loop, clear messages explaining when the dress w... See more


Company details

  1. Full Dress Rental Service
  2. Evening Dress Rental Service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,334)

402 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love keeping my wardrobe current and…

Love keeping my wardrobe current and versatile while being sustainable! HURR is my go to for all special occasions

May 7, 2026
Unprompted review
HURR logo

Reply from HURR

We’re so happy to hear that HURR is your go to for special occasions and that you’re enjoying keeping your wardrobe both current and sustainable!

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Rated 5 out of 5 stars

Such a wide range of choice and…

Such a wide range of choice and fantastic people to rent from! Great communication and all quite affordable.

May 3, 2026
Unprompted review
HURR logo

Reply from HURR

Thanks so much for your lovely review!

We’re really glad you had a great experience and found plenty of choice on the platform.

Rated 5 out of 5 stars

Great service

I use Hurr every time I'm back in the UK for events. Have always managed to rent beautiful pieces, hassle free.

May 1, 2026
Unprompted review
HURR logo

Reply from HURR

We’re so happy to hear HURR has become your go to whenever you’re back in the UK for events, and that you’ve consistently had a smooth, hassle free experience finding beautiful pieces.

Rated 5 out of 5 stars

Super easy process

Super easy process, sellers I've used have always been very communicative and on-time. Dresses I've hired have been in perfect condition.

April 21, 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review.

We’re so happy to hear you’ve found the process easy and seamless, and that your lenders have been communicative and reliable throughout. It’s also wonderful to know the dresses arrived in perfect condition.

We really appreciate your support and hope to see you renting with us again soon!

Rated 5 out of 5 stars

Loved

So easy to manage the site and the lender was lovely. I was nervous using it the first time but all went smoothly and I would definitely use it again

April 29, 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review. We’re really glad to hear your first experience went so smoothly and that you felt supported throughout!

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Rated 5 out of 5 stars

Easy to use and quick delivery

Easy to use and quick delivery

April 30, 2026
Unprompted review
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Reply from HURR

Thank you so much for your lovely review! We really appreciate it!

We’re so glad to hear you found the service easy to use and your delivery was quick. Hope to see you renting with us again soon.

Rated 5 out of 5 stars

Absolutely seamless

Absolutely seamless. Received the dress of my dreams for a fraction of the price, without taking any extra closet space. I always rent for weddings and special events now

April 28, 2026
Unprompted review
HURR logo

Reply from HURR

We’re so happy to hear you had such a seamless experience and found the perfect dress for your special occasion. It means a lot to us that you’re now choosing to rent for weddings and events!

Rated 5 out of 5 stars

Amazing selection of items and renting process

Amazing selection of items, verified and clear system to book and secure pieces, found the instructions on returns / communicating tracking etc with the lender supper clear too.

April 25, 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review.

We’re really glad to hear you found the selection great and the booking process clear and easy to follow. It’s also wonderful to know the returns process and communication with lenders felt straightforward for you too, that’s exactly what we aim for!

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Rated 5 out of 5 stars

Sustainable way to wear high end fashion

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (where you buy credit for an offer) which made it more reasonable. It’s a great sustainable way to rent slow fashion and high end clothes. The dress I rented was high quality and you could really tell the difference between high street and this, the material was so thick and cut well so was flattering. The person I rented from sent it early and in good packaging, and provided the return packing too. Overall I loved my dress and the experience was seamless.

May 1, 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for taking the time to share this lovely review, it really means a lot to us.

We’re so happy to hear you had such a great experience for both your wedding day handbag and your recent dress rental. It’s wonderful to know the Flex Pass helped make things more accessible for you, and that you loved the quality and feel of your dress.

We also really appreciate your kind words about the lender and the overall experience. We’ll be sure to pass this feedback on.

It’s amazing to hear you’re enjoying a more sustainable way to access designer fashion, and we hope to welcome you back again soon for your next special occasion

Rated 5 out of 5 stars

The chance to wear beautiful dresses

It is so easy and seamless. I have rented three times from Hurr and will do more and more. The chance to wear some beautiful dresses that I wouldn’t dream of buying but renting makes it possible!

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

I love Hurr

I love Hurr, amazing selection of designers to suit every special occasion. I can’t wait to rent my next dress for my wedding after party.

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy and beautiful dress

April 25, 2026
Unprompted review
HURR logo

Reply from HURR

Thanks so much for your lovely review!

We’re so happy to hear you found the dress both easy to wear and beautiful. That’s exactly what we aim for.

We really appreciate you taking the time to share your experience and hope to see you again soon for your next rental.

Rated 5 out of 5 stars

Love HURR!

Love Hurr! Like having a designer wardrobe extension.. whether a wedding, a black tie event or even for a big week at work, HURR has come to the rescue and made me feel like the belle of the ball!

April 22, 2026
Unprompted review
HURR logo

Reply from HURR

Thanks so much for your lovely review!

We’re absolutely thrilled to hear HURR has been your go to for everything from weddings to black tie events (and even big weeks at work!). That “belle of the ball” feeling is exactly what we aim for.

Rated 5 out of 5 stars

Love Hurr

I’ve used Hurr a few times, it’s great if you’re looking for a one off wear as it’s so easy to use and they have some great brands.

April 17, 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review! We’re really glad to hear you’ve enjoyed using HURR and that you’ve found it easy to use with great brands for your special occasions.

We really appreciate your support and hope to see you renting with us again soon!

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