Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappoin... See more
Company replied
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more
Company replied
Fantastic collection, so much to choose from and all my favourite designers. Dress arrived promptly and literally ready to wear. Renter kept me in the loop, clear messages explaining when the dress w... See more
Company details
Written by the company
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Contact info
First Floor, 85 Great Portland Street, W1W 7LT, London, United Kingdom
- contact@hurrcollective.com
- hurrcollective.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do NOT use hurr
Do NOT use hurr. Dresses never arrived on time, no refund or credit and no one replies to you when you email.
February 23, 2026
Unprompted review
Reply from HURR
We’re really sorry to hear that this was your experience. We completely understand how stressful delivery issues can be, especially when you’re relying on an item for a specific date.
We have looked into this specific case and can see we replied to your email shortly after receiving it and offered a 15% refund as a gesture of goodwill. From the tracking information, delivery was attempted but unfortunately missed rather than delayed in transit.
As this was a peer-to-peer rental rather than a Managed by HURR order, the rental payment is made directly to the independent lender. This means our ability to intervene in delivery arrangements or issue additional refunds is more limited.
We therefore suggested contacting the lender regarding a possible further refund. That said, we are always here to support and help mediate between renters and lenders to find a fair resolution where possible. As the item was kept beyond the original rental period, we were unable to process any additional refund without their confirmation.
We’re genuinely sorry this experience did not meet expectations and appreciate you taking the time to share your feedback.
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Amazing experience
Amazing experience, rented a ski suit and the renter was so easy to deal with. Loved the whole concept & will definitely rent again.
February 14, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re so glad you had an amazing experience and that your lender made everything nice and easy - that’s exactly how it should be.
Lots of choice of designers and sizes
Lots of choice of designers and sizes. It was easy to communicate with the renters, I would use HURR again
February 5, 2026
Unprompted review
Reply from HURR
Thank you for your lovely review! We’re so glad you enjoyed the variety of designers and sizes, and that communication with the renters was easy.
We can’t wait to welcome you back for your next rental!
Really good rental will be returning!!!
Really good rental will be returning!!!
Thank you
February 17, 2026
Unprompted review
Reply from HURR
Thank you for your review! We’re so happy to hear you had a great rental experience and look forward to welcoming you back soon!
This was the fourth time I had used…
This was the fourth time I had used Hurr for an awards ceremony. The app is easy to use and offers a great selection at varing price points. Once ordered delivery was on time and the dress was perfect. Posting back is easy and straightforward. An all round easy and great experience.
February 4, 2026
Unprompted review
Reply from HURR
Thanks so much for sharing your experience! It’s amazing to hear you’ve come back to us for a fourth time and that everything, from the app to delivery and returns has been so straightforward. We look forward to welcoming you back again.
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Arrived on time and LOVED the dress
October 30, 2025
Unprompted review
Reply from HURR
Thank you for your lovely review! We’re so happy to hear your dress arrived on time and that you loved it.
Really easy experience
Really easy experience - dress arrived on time, it was clean, well packaged and it was easy to return
February 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your review! We’re delighted to hear you’ve found renting easy and simple.
easy and simple to rent
easy and simple to rent! Great selection of sizes and dresses. The third time I have used Hurr.
February 12, 2026
Unprompted review
Reply from HURR
Thank you so much for your review! We’re thrilled to hear that renting has been easy and simple, and that you love our selection of sizes and dresses. We look forward to welcoming you back!
Reply from HURR
Thanks so much for your lovely review! We’re thrilled to hear you’ve enjoyed using Hurr multiple times and can’t wait to help you find your next perfect outfit.
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HURR is a fantastic and reliable site…
HURR is a fantastic and reliable site to rent fashion from! The quality is amazing and the process to receive and send clothing for rent is amazingly straightforward.
February 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind review! We’re thrilled to hear you found the process straightforward and enjoyed the quality of the clothing.
Absolutely love hiring through Hurr
Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappointment when a managed dress didn’t get returned and I was left without anything to wear for one of my best friend’s weddings leaving me in a bit of a last minute panic. I do think the postage and returns charges could be more transparent. What you see on the listing is not the price you pay. BUT it’s a great service which I’ll definitely continue to use.
February 6, 2026
Unprompted review
Reply from HURR
Thank you so much for your detailed review!
We’re thrilled to hear you’ve loved renting beautiful dresses from designers like Vampire’s Wife, Rixo, and Pink City Prints, and that your overall experience has been fantastic.
We really appreciate your honest feedback about the managed dress and the postage/returns charges. We’re always looking for ways to make things clearer and smoother for all users.
Reply from HURR
Thank you for your review! We’re so glad to hear your experience was seamless and enjoyable.
I’ve rented through HURR several times…
I’ve rented through HURR several times now and found it incredibly easy and a great experience. I’ve used other similar platforms and had rentals cancelled at the last minute and never had that through HURR. Having managed listings, makes delivery so slick and returns the easiest possible.
February 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re so glad to hear you’ve had such a smooth experience with HURR and that our Managed listings have made delivery and returns easy.
It’s great to know we’re helping you avoid the last-minute cancellations you’ve experienced elsewhere. We can’t wait to help with your next rental!
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Renting is a go-to for an occasion
Renting is a go-to for an occasion, Hurr has lots of options and the experience is pretty seamless
January 24, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re really glad to hear that renting with HURR has become your go-to for special occasions and that you’ve found the experience seamless.
Fraud attempts
I received a message in my HURR inbox after uploading a product to rent. It was a QR code, saying that I needed to follow the ID verification steps using the code. After following the steps I received a message via WhatsApp from someone claiming to be HURR explaining what I needed to do for ID verification. All this led to attempts of fraud on my card which now blocked as payments tried to be made from it. Beware if you receive a similar message.
February 1, 2026
Unprompted review
Reply from HURR
Thank you for sharing this - we’re very sorry to hear about your experience and understand how worrying this must have been.
HURR has robust security measures in place, including automated systems and active team monitoring to detect and prevent suspicious behaviour. While online scams are unfortunately becoming increasingly sophisticated and affect all marketplaces, incidents such as this are extremely rare on HURR and any suspicious activity is identified and dealt with very quickly.
To help protect our community, we have a pinned safety notice at the top of all HURR message threads reminding users not to share personal information or click external links. We also never carry out ID verification via WhatsApp or ask users to complete verification through external links.
As soon as this activity was identified, we immediately blocked the account involved, strengthened our keyword filters and additional safeguards, and proactively contacted the small number of individuals who were messaged, in addition to the warning notice already displayed within the platform.
We take security extremely seriously and continuously monitor and strengthen our systems to protect our community.
Great variety of products and a really…
Great variety of products and a really slick process!
January 12, 2026
Unprompted review
Reply from HURR
Thank you so much! We’re really glad you’re enjoying the range of stock and that the process feels easy. We really appreciate you taking the time to share your thoughts!
Dreadful customer service
Informed item was damaged and asked to choose alternative, then told it was now OK. Received, it was damaged (loads of stones missing from motif and on dress) 3 days before event repeated requests for help, ignored and charged anyway. Great idea, dreadful execution. V stressful, wasted loads of time choosing alternative to be ignored and left without decent outfit for an event, even though I'd ordered it to arrive 3 days in advance!
January 21, 2026
Unprompted review
Reply from HURR
We’re very sorry to hear how stressful this experience was, particularly so close to your event.
This item should not have arrived in the condition described and we sincerely apologise that it did. All pieces undergo quality checks between rentals, and issues of this nature are exceptionally rare across the thousands of rentals we fulfil. In this instance, the dress clearly required further repair before being sent and did not meet the standard we expect.
We remained in contact with you after delivery and, once we had reviewed the condition concerns, we issued a full refund to ensure this was resolved for you.
We fully appreciate how disappointing this must have felt given you had ordered in advance to avoid exactly this situation.
We have reviewed this internally to ensure our quality control processes remain as strong as possible.
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First time renting through Hurr
First time renting through Hurr, rented a stunning top by Paco Rabanne. The lender made it very easy sending early so I had time to try it on and letting me send back on a Monday when the rental ended on the Sunday. Doing this for environmental reasons but still being able to have something new for events
January 17, 2026
Unprompted review
Reply from HURR
Thank you so much for sharing your experience! We’re thrilled your first Hurr rental went smoothly and that you loved your Paco Rabanne top. It’s great to hear our lenders made everything easy, and that you could enjoy something new while keeping it sustainable.
We really appreciate you choosing Hurr for your events!
Really good experience
First time using them. Reliable, great items and good communication. Will be going back for more!
December 23, 2025
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re so glad you enjoyed your first rental. We look forward to welcoming you back again.
Easy and straightforward
Easy and straightforward. Dress arrived in plenty of time. Gorgeous! Return was easy.
January 17, 2026
Unprompted review
Reply from HURR
We’re so glad your first experience with us was easy and that you enjoyed your dress. Can’t wait to have you back for your next rental!
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