Love Hurr and generally had a great experience when I've rented items. The only bad one I've had was when a dress was sent to me the day before a big event in an unwearable condition. I had no time to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love hiring through Hurr. I’ve worn some beautiful dresses from designers like Vampire’s Wife, Rixo and Pink City Prints. Overall the experience has been fantastic. I have had one disappoin... See more
Company replied
I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more
Company replied
Fantastic collection, so much to choose from and all my favourite designers. Dress arrived promptly and literally ready to wear. Renter kept me in the loop, clear messages explaining when the dress w... See more
Company details
Written by the company
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Contact info
First Floor, 85 Great Portland Street, W1W 7LT, London, United Kingdom
- contact@hurrcollective.com
- hurrcollective.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of rentals and so easy...
Great choice of rentals and so easy to return! Better for my wallet and the environment!
March 14, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the rentals and found the return process easy. Making fashion more sustainable and better for the environment is exactly why we started HURR, so it’s wonderful to know our mission is making a difference.
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Always an easy experience.
Always an easy experience.
Good lenders, good quality clothes & accessories.
February 12, 2026
Unprompted review
Reply from HURR
Thank you so much for taking the time to leave us a review! We’re really glad to hear you’ve had an easy experience and enjoyed both the lenders and the pieces you’ve rented. Your feedback means a lot to us.
Last minute black tie rental
Rented a beautiful dress for a last minute occassion and recieved it on time. It fit perfectly and was exactly what I was hoping for. Return was easy too.
March 7, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
It’s great to know the fit was perfect and that the return process was easy. We always want renting to feel effortless.
Really loved using Hurr
Really loved using Hurr. Return process wasn’t super clear but the lender answered all my questions. Recommend!
March 13, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re glad you enjoyed using HURR and appreciate your patience with the return process. We’ll keep working to make everything as clear and seamless as possible.
Thanks again for recommending us, it means so much to us!
I've used Hurr about 5 times now…
I've used Hurr about 5 times now (usually a 'Managed' item handled directly by Hurr) and they've all been great! Always gets posted to me in time, and arrives in good condition. Its nice to be able to rent something new without clogging up my wardrobe with something I might only wear once for weddings, parties. Their customer service is always responsive and friendly if you need them. I would recommend to anyone wanting to looking for something for a special occasion, or trying to be more sustainable in their clothes purchasing!
March 12, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind review! We’re delighted to hear you’ve had such great experiences renting with HURR.
It means a lot that you’d recommend us, and we look forward to helping you find your next special occasion outfit soon!
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Terrific
I have been Using HURR for two years now for all my special occasions.
I’ve learned a few tips along the way, I always try to rent from the top lenders first as I’ve never had any issues and there response to questions are always prompt and useful. x
March 7, 2026
Unprompted review
Reply from HURR
Hello Helen, Thank you so much for your lovely review and for being part of the HURR community for the past two years. We're so glad to hear HURR has been part of your special occasions, and that's a great tip about our top lenders too!
TERRIBLE
I ordered a dress for a special occasion and, when it arrived, I tried it on and discovered a rip in it. I immediately contacted customer service for a resolution, as I did not pay to receive a damaged dress. The dress arrived on Friday and I needed it for an event on Monday, so it was too late for me to order a replacement. I emailed on the Friday, but customer service did not respond until the Monday.
We then went back and forth trying to agree on a suitable resolution, as I was only offered 15% off my next order. I explained that the last time I rented from you was in 2023, so it would have been more appropriate to offer a partial refund instead. It was also unlikely I would be able to use the discount code within the 6‑month validity period.
However, the customer service representative kept repeating information about the discount code and that I would have 6 months to use it, rather than addressing my actual concern. I felt that she was not listening to what I was saying.
Only after I stated that I would dispute the transaction with my bank did you agree to issue a partial refund. I was then told that this was an “exception” because I had “benefited from the dress and the rental”. The reality is that I had no choice but to wear the dress, as I needed it for Monday and did not receive a response from you until that same day, leaving me with no viable alternative.
The customer service representative I dealt with was called Isla.
March 11, 2026
Unprompted review
Reply from HURR
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you were disappointed with your experience.
We can see that you contacted our customer care team at 9pm on Friday evening, sharing an image and confirming that you were still keen to keep the item and wear it. The image also showed that the small imperfection was not visible when the item was worn. Unfortunately this initial contact fell outside of standard customer care hours, however we of course responded as soon as the team was back online on Monday morning.
We completely understand how frustrating it must have been to discover an imperfection in the dress ahead of your event and we are sorry for the inconvenience this caused. We want to reassure you that, as a rental platform, all items go through quality control before being sent and that issues of this nature are extremely rare.
As you confirmed that you still intended to keep and wear the item, and as the imperfection was not visible when worn, our standard process is to offer partial compensation rather than a full refund. We can see you were issued with a 15% discount for a future rental and a partial refund on your order, bringing the total adjustment to 30% off the rental price.
We do genuinely value feedback like this and are sorry that this rental did not meet the standard you expected. We hope the 30% compensation goes some way towards addressing the inconvenience caused, and we are glad you were still able to wear the item for your occasion. We do hope you might consider renting with us again in the future.
BEWARE!!! My jacket was stolen!!!
I’ve been using HURR for a few years now. Generally had a good experience. However this time the renter stole my jacket. I took out the extra insurance provided by HURR protect. It took me weeks to sort it out and they never once contacted me without me having to chase them. When I did chase them (they always told me I had done something wrong, like not emailing them to tell them I had filed a claim, I didn’t know I needed to!). Also having filled out the claim form (and then waited 7 working days which is what they said they needed) they then asked me to send them the documents via email again after I chased them! Really shoddy customer service. I’ve only received 50% of what it will cost to replace the jacket and no compensation for the lost income to me during the ski season which is the only time I’m able to rent out the jacket.
March 10, 2026
Unprompted review
Reply from HURR
Hi Emily,
Thank you for your review and I’m very sorry again for your experience, as well as the delay in resolving this. We completely understand how frustrating it is when an item is not returned as expected and want to reassure you that this is incredibly rare on the platform.
In some cases we need to carry out additional checks as part of the claims process, which can take a little longer. That said, we’re glad we were able to provide a resolution and just want to clarify that the reimbursement provided represents 85% of the purchase price you originally paid for the item, based on the proof of purchase shared.
As with any cover, claims are based on the original purchase price rather than the current retail value. The 15% adjustment reflects standard depreciation for a multiple years of age and wear, and aligns with what the item would typically be worth today.
We also want to reassure you that the renter involved has been blocked from the platform, and we continue to follow up with them directly.
We’re sorry again that this situation occurred and appreciate your feedback. We know you have been a loyal renter and lender on the platform and do hope you continue to use HURR.
Best,
Team HURR
Cost effective and sustainable option for beautiful outfits
Have used Hurr a number of times for events and never disappointed. Easy process and beautiful items
March 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re delighted to hear you’ve enjoyed using HURR for your events and that our process and items have lived up to your expectations.
We can’t wait to help you find more beautiful pieces for your future occasions!
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A straight forward and fantastic…
A straight forward and fantastic experience. The suit arrived early, perfectly packaged with a return label to make returns easy. Was in perfect condition and exactly what I hoped for. I’ll definitely be hiring again!
February 18, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind review! We’re so happy to hear your suit arrived safely and in perfect condition, and that the return process was easy for you.
We can’t wait to help you find your next rental!
Avoid
I urge anyone considering HURR to read this carefully.
What was intended to be a simple shoe rental resulted in £295 being taken from my account for an item I never got to use. The shoes were dispatched late and arrived after I had already left for my trip. I contacted the lender proactively to cancel before dispatch — they sent the item anyway. I returned it promptly upon arrival back home after my trip.
HURR subsequently charged me a late return fee and the full retail cost of the item (£190). I disputed these charges three times in writing, explaining the circumstances and providing documented proof of return. HURR did not respond to a single message — they only made contact after I posted a Trustpilot review.
In the meantime, the fees were debited directly from my account while my written disputes remained unanswered.
The breakdown:
£37 rental fee — for an item I never used
£62 late return fees — disputed in writing with evidence
£6 postage
£190 retail cost — charged despite proof of return
£295 total
I have had to raise formal disputes with my bank to resolve this. HURR have subsequently contacted me after posting a trustpilot review that they worked very hard to have removed and advised they have refunded the charge for the item minus the "late return fee" however as of today there is no such refund in my bank account. Their communication was rude, accusatory and offered no solution. I remain having paid £295 (lets see if the refund comes through or not) for a pair of shoes I never managed to use due to no fault of my own. I share this so others can make an informed decision. If you value financial security and responsive customer service, I would encourage you to research alternatives such as Byrotation
March 2, 2026
Unprompted review
Reply from HURR
Hi Tasha,
We’re sorry to hear that this experience was frustrating, and we appreciate you sharing your feedback. As discussed in our email correspondence, we’d like to clarify the order timeline, in particular that the item only arrived back with the lender 8 days after the agreed return date.
This is why late return charges were originally applied to protect the lender who lent out their item. Most of these charges had already been refunded prior to this review, following your response to our earlier email requesting the return tracking details.
To outline the timeline:
- The item was dispatched by the lender the day before the rental start date using next-day delivery, so that it would arrive for the start of the rental period.
- Royal Mail tracking shows delivery was attempted on the rental start date, however there was no answer at the address at that time. The parcel was successfully delivered the following day.
- The agreed rental period then ended, however the item was posted back several days later and ultimately arrived back with the lender 8 days after the rental end date.
- Return tracking was shared 7 days after the rental end date, in response to our emails requesting confirmation of return. Once this was received, the temporary replacement charge was reversed, prior to this review.
Unfortunately, when an item is not returned by the end of the rental period and we have not yet received proof of return, temporary late fees can be incurred to protect the individual lender who owns the item.
For clarity, the charges referenced in the review are higher than any of the charges made. We have shared a full breakdown of the charges and refunds via email. The only remaining charge is approximately £40, which relates solely to the item arriving back 8 days after a booked 4-day rental period.
We of course take both renter and lender cases seriously and always review order timelines, tracking records and communications carefully to ensure our terms are applied fairly to both renters and the lenders who trust their items with others on the platform.
We are sorry this situation caused frustration and remain on hand via our email correspondence if helpful.
Best,
HURR
Great sustainable way of wearing new clothes
Really good sustainable and more eco friendly way of wearing new clothes! The site offers a lot of different options and different price ranges. The app makes it easy to talk to the renter.
February 20, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re really glad to hear you’re enjoying the platform and appreciate the sustainable way of refreshing your wardrobe.
Designer dress at affordable prices
Stunning dress arrived without a hitch. £400 dress for £45 for the night. I was the belle of the ball. Highly recommend.
February 20, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review.
We’re thrilled to hear your dress arrived smoothly and that you felt like the belle of the ball. That’s exactly what we aim for!
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Do NOT use hurr
Do NOT use hurr. Dresses never arrived on time, no refund or credit and no one replies to you when you email.
February 23, 2026
Unprompted review
Reply from HURR
We’re really sorry to hear that this was your experience. We completely understand how stressful delivery issues can be, especially when you’re relying on an item for a specific date.
We have looked into this specific case and can see we replied to your email shortly after receiving it and offered a 15% refund as a gesture of goodwill. From the tracking information, delivery was attempted but unfortunately missed rather than delayed in transit.
As this was a peer-to-peer rental rather than a Managed by HURR order, the rental payment is made directly to the independent lender. This means our ability to intervene in delivery arrangements or issue additional refunds is more limited.
We therefore suggested contacting the lender regarding a possible further refund. That said, we are always here to support and help mediate between renters and lenders to find a fair resolution where possible. As the item was kept beyond the original rental period, we were unable to process any additional refund without their confirmation.
We’re genuinely sorry this experience did not meet expectations and appreciate you taking the time to share your feedback.
Amazing experience
Amazing experience, rented a ski suit and the renter was so easy to deal with. Loved the whole concept & will definitely rent again.
February 14, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review!
We’re so glad you had an amazing experience and that your lender made everything nice and easy - that’s exactly how it should be.
Lots of choice of designers and sizes
Lots of choice of designers and sizes. It was easy to communicate with the renters, I would use HURR again
February 5, 2026
Unprompted review
Reply from HURR
Thank you for your lovely review! We’re so glad you enjoyed the variety of designers and sizes, and that communication with the renters was easy.
We can’t wait to welcome you back for your next rental!
Really good rental will be returning!!!
Really good rental will be returning!!!
Thank you
February 17, 2026
Unprompted review
Reply from HURR
Thank you for your review! We’re so happy to hear you had a great rental experience and look forward to welcoming you back soon!
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This was the fourth time I had used…
This was the fourth time I had used Hurr for an awards ceremony. The app is easy to use and offers a great selection at varing price points. Once ordered delivery was on time and the dress was perfect. Posting back is easy and straightforward. An all round easy and great experience.
February 4, 2026
Unprompted review
Reply from HURR
Thanks so much for sharing your experience! It’s amazing to hear you’ve come back to us for a fourth time and that everything, from the app to delivery and returns has been so straightforward. We look forward to welcoming you back again.
Arrived on time and LOVED the dress
October 30, 2025
Unprompted review
Reply from HURR
Thank you for your lovely review! We’re so happy to hear your dress arrived on time and that you loved it.
Really easy experience
Really easy experience - dress arrived on time, it was clean, well packaged and it was easy to return
February 5, 2026
Unprompted review
Reply from HURR
Thank you so much for your review! We’re delighted to hear you’ve found renting easy and simple.
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