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Hurst Iw Reviews 12,829

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TrustScore 5 out of 5

4.9

Department Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, often highlighting its speed, reasonable or free costs, and the politeness of the staff. People are also very satisfied with the wide range of products available and the overall quality of the items they receive. The service is frequently described as efficient and helpful, with many consumers appreciating the friendly and knowledgeable staff who go the extra mile. Reviewers also noted the ease of placing orders and the clear communication regarding delivery schedules and tracking. Many appreciate the careful packaging, which ensures products arrive in good condition, and the use of recycled materials.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Users describe positive interactions with product. Customers are pleased with the quality and sturdiness of... See more

Service

Consumers find service to be positive. Reviewers consistently praise the prompt, fast, and efficient service,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, whether online... See more

Based on these reviews

Rated 5 out of 5 stars

The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more

Company replied

Rated 5 out of 5 stars

Going to a local store like Hurst’s, prove that goods can be bought at a competitive price compared to the ‘Big Boys’ and the internet. I’m sure it’s not easy keeping existing stores viable on the... See more

Company replied

Rated 5 out of 5 stars

I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more

Company replied

Rated 5 out of 5 stars

Always happy to use Hurst! A good range of useful products at competitive prices. The website is easy and clear so ordering is quick and trustworthy. Any enquiries are dealt with quickly and wi... See more

Company replied

Company details

  1. Department Store
  2. Chinaware Store
  3. Countertop Store
  4. Do-it-Yourself Shop
  5. Hardware Accessories Store
  6. Home Improvement Store

Information provided by various external sources

Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.

Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service & quality branded product!

Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but bettering - the applied ‘excess-length’ postal charge. Equating to an unbeatable option overall. Cannot be faulted. Many thanks!

April 12, 2026
Rated 5 out of 5 stars

I ordered some sand and cement mix and…

I ordered some sand and cement mix and you had it in store for me within 24 hours. It was very good. The staff are always very helpful.

April 8, 2026
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Reply from Hurst Iw

Thank you for shopping with us, I am pleased that you are happy with the service.
Kind Regards
Carl

Rated 5 out of 5 stars

Excellent

Excellent, quick delivery service

April 8, 2026
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Reply from Hurst Iw

Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Great companytodeal with

Great companytodeal with, ordering easy. Prices competitive, delivery service excellent

February 2, 2026
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Reply from Hurst Iw

Thank you for the kind words and review, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Great prompt service

Great prompt service, great tea towels, the only thing I would say is, it would be nice to get a choice of colour and design.

April 7, 2026
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Reply from Hurst Iw

Thank you for your review and rating, we will certainly take the feedback on board and see what we can do.
Kind Regards
Carl

Rated 5 out of 5 stars

Prompt delivery as ever

Prompt delivery as ever; and placed around the back for me. Thank you 🙏

April 6, 2026
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Reply from Hurst Iw

I am pleased that you are happy with our service, Thank You.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service

Everything I ordered delivered on time and left in my safe place.

April 6, 2026
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Reply from Hurst Iw

Thank you for your review and rating, I am pleased that you are happy with our service.
Kind Regards
Carl

Rated 5 out of 5 stars

Another good delivery

Although ordered over the Easter bank holiday period delivered in full on the next day normal day for area.
As always a very helpful driver with a smile. Price very

April 8, 2026
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Reply from Hurst Iw

Thank you for shopping with us, I am pleased that you are happy with our service.
Kind Regards
Carl

Rated 5 out of 5 stars

Excellent service

Excellent service. Same day delivery!

April 1, 2026
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Reply from Hurst Iw

Thank you for your review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

One of the most reliable companies on…

One of the most reliable companies on the island, a great selction of products and knowledgable helpful staff. My first stop for any DIY and more.

March 30, 2026
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Reply from Hurst Iw

Thank you for the kind review and for shopping with us. I am pleased that you are happy with our service.
Kind Regards
Carl

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