Husqvarna Reviews 

Avoid. Customer service appalling. Purchased £1200 automower directly from Husqvarna - they have omitted to send a PIN number, tried twice to speak to Customer Support - both times they disconnected me. Told me to wait 2-3 days for someone to get back to me via email.

Appalling. Avoid the company and their products until they can get their act together

Would give it a 0 if I could. One of the worst lawnmowers we’ve ever owned. It’s broken more than it’s working do not buy one. Just got it fixed and a day later it’s back broken again. The worst lawnmowers I’ve ever seen!

After using my 214TC for 7 hours from brand new, it failed, rang the dealer who told me to call a local supplier. Rang 3 suppliers all said it would be weeks and in some cases months before they would look at it. Tried to call Husqvarna customer service the first call they hung up second call guy could not help and said it was not their problem third call again hung up fourth call guy took my details and said nothing they could do but will escalate. This is really not what you need from an expensive brand new product it seems Husqvarna are not really bothered

Our Husquvarna ride-on mower has had so many replacement parts since we've owned it (which hasn't been long) - what a pile of rubbish! I have nick named it "the sponge" as it soaks up cash - it's unreliable and badly designed - what a pile of junk!

Would have given zero stars if I could. DO NOT BUY DIRECT FROM WEBSITE - bought an automower and cannot get a pin code. Customer support RUDE, unhelpful and don’t know how to fix the issue. ABSOLUTELY SHOCKING that a technology company is so bad.

Purchased an automower from an authorised Husqvarna agent in SE. I paid for installation. It has never worked properly but the guy at the dealer was able to contact an expert at Husqvarna when there were issues and normally got it working g, sort of..... He has now left the company, and the main dealer are unable to replace him(3 months later) but Husqvarna technical won't deal with customers directly
Do not buy their products. Fine when they work but customer service non existent

Bought a petrol mower in June. Hardly used, looked after it, treasured it actually, it went on fire when not in use caused damage to my property. Contacted husqvarna…was told not their problem and they will not honour the warranty nor replace or refund! Them nor their dealer has checked it! I’m absolutely outraged! Never have I known a manufacturer who would treat a customer this way when they are selling products not fit for purpose and after reading some of the reviews on here…I’m appalled! Trading standards here we come!

Auto mower broke after 17 days of used. Returned the machines AND they refused to refund. Have resorted to the credit card company. Shocking to be treated like this by a big Germany company.

Husqvarna auto mower, this is a product and and company best to avoid. Purchased two years ago, the product is totally unreliable, continually breaking down with Husqvarna taking a month to two months to provide my dealer Market Drayton Mowers in Shropshire with spare parts. I relied on this product to my own detriment, as it always seems to fail when I’m away. Husqvarna are impossible to engage with directly so one is left dealing with an also frustrated dealer. Do not buy their products they are awful!

I bought an automower direct from Husqvarna online. I had to chase it mutiple times before it finally arrived a week late.

The installation kit they recommended was the medium which is supposed to do a 1000 to 2000 sqm lawn (mine is 850). I ran out of wire before completing the installation. After multiple contacts via email and phone I was told that this was my problem for ordering the wrong one (on their recommendation). I was told i had to buy another reel of wire for an additional £90.

Once I completed the installation the mower did not work. I was informed that rather than replace it I would have to take it to a service centre during working hours which was hugely inconvenient. When I contacted the service centre I was told there was a 12 week backlog but they would "do me a favour" and take a quick look at it. I was informed on a number of occasions that I "was not their customer". They tested it and found that the sensors were not working.

Once again I contacted Husqvarna's customer service department who confirmed that I should be sent a replacement but that they could not organise this and they would have to refer me to their online sales team. Apparently they cannot call them and neither can I. A message was sent and they "should get back to me". I was also told that there may be a waiting list of a couple of weeks.

So there you have it. Huge amount of wasted time and effort, thousands of pounds out of pocket, no idea when or if I will see my money back or a functional product and not a single blad of grass cut 3 months after my order. Companies treating UK consumers in this way should not be allowed to trade in the UK market in my opinion.

Have a Huaqvarna TC138 ride on mower.
The worst mower i ever had. It has given endless problems. Tried to trade it in but nobody wants it because they are so unreliable. One retailer of a different brand told me no one wants them. He said the belts dont even line up correctly on them.

Do NOT purchase online from them!!

Their customer support is non-existent - they do not respond to emails and do not take any of the actions promised after phone calls to them

Another two weeks has passed and still no refund for an on-line purchase of over £1100 - now 10 weeks since I started a returns process - despite reassurance that this has been passed on to the relevant team.

Awful, awful, awful

What ever you do don’t buy Husqvarna, the dealers cannot get parts and there’s no backup from Husqvarna Uk. I have been waiting 2 months for a part for my battery Chainsaw and the dealerships blame Husqvarna and Husqvarna blame the dealers for not using express delivery when ordering parts from them. Stick to Stihl easier to get parts for.

The worst zero turn mower I ever had-I made a big mistake buying this one…I have only had the mower 2 years and I’ve had to have the carburetor worked on 3 times and now the starter has gone bad in the mower, and when I have tried to use warranty I’m told it’s my fault with only 37 hours on the mower I really should not be having these problems, but my fault for buying a product that didn’t have good reviews and my friends told me not to buy

If I could give no stars, I would. Their Customer Service is non existent. Wouldn’t touch them with a barge pole.

Good customer service but my lc140 sp 16 inch lawnmower cost £349 and was written off after less than one hours use
After hitting a metal spike in the lawn.
The crankshaft bent and it was uneconomic to repair however there were no parts available anyway.
Is the engine made in China but mower assembled in Sweden?
My Hater hawk handled all sorts of obstacles but clearly this is not made of the same stuff I feel

I have several pieces of Husqvarna equipment including a 430x mower which has been very good. After ordering a decal set for the mower back at the very beginning of April on the App, the wrong item was sent. I raised this with them the next day. In short, I had several communications with Husqvarna UK. Repeated excuses of 'technical issues' with their refund system were thrown my way. After being given three separate credit references, I had to raise a dispute with Paypal. They still did not refund and Paypal - today, 24th May!! closed the case issuing me with the refund.

I was told that the decals were no longer made for my mower. This also proved to be inaccurate as I purchased them from Husqvarna Germany.

Considering I've spent upwards of £4k on Husqvarna equipment, you'd think their customer service would be very good.

Really poor and working well outside of distance selling regulations.

Delighted with Husqvarna and their customer service. Ordered a Robot mower 315 online with discount. Delivery fast and free within 2 working days - usually we have to pay a hefty surcharge to deliver to this part of Scotland! Friendly and efficient customer service from Carole and Will. Emails and phone calls answered promptly within 8 hours. Well done, highly recommended!

I have recently bought a 415X robotic mower directly from Husqvarna and within a few days of receiving it, it got a left motor error. I was told via the app (I tried calling but no people answer) to get in contact with a local service company - which I did. After 2 weeks they told me they could not repair it because the unit had been delivered for pick-up somewhere else. I then took it to the original pick-up location supplier and only today, after almost a month of not having a mower - have they go an estimated motor replacement date from Husqvarna. The service and support from Husqvarna is truly shocking - it is not possible to contact anyone, by email (many) or telephone (machine answers only) - yet they directly sell the units. For a Rolls-Royce type machine its one of the worst support experiences I have ever had here in the UK.

I have an Automower 430X and the power supply has failed on it after only 2 years. I am shocked to find that the power unit is specifically designed to be disposable and not repairable. also to find that such a simple decvice costs over £200 si just gouging. This company deservs to loose market share big time, especially when one reads all the appalling reviews it has.