I used this company for the first time for purchasing Harveys block salt. I found them to be THE most efficient yet warm & friendly, they give a personal service like I've not received from any other.... See more
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Not normal for me to award someone 5 ##### but this company were more than polite thought reasonable price , more than efficient , even helped me secure a part of the newly installed C Heating ta... See more
Company replied
We experienced another aspect of Hydroworks today as they moved our existing softener to our new house.. Alex was on time and as usual, was immaculate.. the procedure went like clockwork.. des... See more
Hydroworks ER Longley is a rare company in terms of customer care. From the moment you make contact you get a personal reliable and polite service. The work is estimated, agreed and delivered on time... See more
Company replied
Company details
Information provided by various external sources
WATER SOFTENERS AND DRINKING FILTERS supply and installation covering Kent, London, Sussex and East Surrey.
Contact info
Unit 3,, ME13 0LN, Faversham, United Kingdom
- 01304 606100
- hello@hydroworks.co.uk
- hydroworks.co.uk
4.9
Excellent
139 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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excellent service
excellent service - both in selecting my machine and then arranging the installation
How nice to deal with a tradesperson who rings back and turns up on time
March 28, 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Mr Wyeth for your kind comments and for choosing Hydroworks for your water softener.
Assuring you of our best attention at all times.
The Hydroworks Team
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Outstanding service
We have used this company since they did the installation in 2013 and will continue to.
The new owners are one of the most helpful and polite groups of people I have done business with, always friendly and helpful, whether it’s by email or telephone or face to face, and they do exactly what they say they will when they say they will.
Hydroworks ER Longley has always delivered an outstanding “service” for us, they even put the salt deliveries in the garage and check/fill the unit.
Their product knowledge is first class.
Thank you all.
March 20, 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Garth, Thank you for the very kind review. They are invaluable to us and we do appreciate it. Thank you.
We are so very pleased with our new Eco Water System
We are so very pleased with our new Eco Water system, installed by Hydroworks. The plumber made a really professional job of the installation. The soft water system is very economical, has a useful digital display and works a treat dispensing with the hard water. We would have no hesitation in recommending Hydroworks. First class service and excellent products. Many Thanks
Mrs Packman, Ashford, Kent
February 7, 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mrs Packman, thank you so much for your very kind comments and recommendation, we really do appreciate your feedback.
Many thanks
The Hydroworks Team
Hydroworks
I've used ER Longley/Hydroworks for years and have always been very pleased with the excellent, reliable and trustworthy service. Since the business has changed hands, the excellent service has continued and I would gladly recommend them.
February 6, 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your kind review. We are delighted that you are happy with our continued service. Best wishes, The Hydroworks Team.
Not the cheapest, but superb value!
Not the cheapest quote for a water softener, but I have absolutely not regrets about choosing Hydroworks over their opposition. The service was superb, both before the work, during it and, most importantly afterwards as well. I realised I had made a mistake in how I had asked to softener to be fitted, and when they learned of this during their follow-up visit, they promised to change the installation to correct my mistake - but did not charge me a penny!
February 6, 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your fantastic review. We really strive to offer the best customer service and always try to work within our quote, without adding in surprise additional charges! The Hydroworks Team
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Laurence is a great help in knowing …
Laurence is a great help in knowing what products suits me as installer.
His knowledge on water softeners and how they perform has enabled me provide the right water water softener for my customers.
Their customer service via email and on the phone is brilliant, keeping me up to date with deliveries.
February 5, 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your review. Laurence's extensive knowledge is such an asset to our business and we are so pleased to be able to help. The Hydroworks Team.
We had a new cold water filter fitted & …
We had a new cold water filter fitted & engineer also gave our water softener a health check the service was was very good.
February 5, 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Mr Batchelor for your kind review of our service, it is very much appreciated.
The Hydroworks Team
Not normal for me to award someone 5 …
Not normal for me to award someone 5 ##### but this company were more than polite thought reasonable price , more than efficient , even helped me secure a part of the newly installed C Heating tank that had fallen out of place , thankfully their engineer saw it .
people like this deserve to succeed
Chris Taylor
February 5, 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mr Taylor we really appreciate the 5###### rating and thank you for your very kind review of our service.
Assuring you of our best attention at all times.
The Hydroworks Team
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