Banner for Hygge Bikes

Hygge Bikes Reviews 480

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality, design, and overall user experience. Customers are impressed with the smooth ride, solid build, and the bikes' ability to handle various terrains and hills with ease, making every journey enjoyable and effortless. Many highlight the aesthetic appeal and practical features, such as removable batteries and foldable designs, which contribute to a premium feel and confidence in the product. The customer service is consistently described as brilliant, with real people providing excellent communication, quick responses, and going above and beyond to ensure a stress-free buying process. However, some customers also noted issues with product quality control, such as bikes arriving with faulty parts or not matching the advertised specifications, including incorrect chargers or unbranded batteries. A few other people also felt that the customer service lacked focus, particularly when dealing with issues related to refurbished bikes or discrepancies in product descriptions.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting its quality, performance, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the robust build and overall... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the bikes' smooth ride, ease of... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many reviewers highlighting the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence from initial inquiry to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Hygge vestor is my first e-bike and had to hit some very important targets. Travel on rough tracks, be ok to peddle un assited on road, Carry my shopping, have a usable range, be able to remove th... See more

Company replied

Rated 5 out of 5 stars

A well designed bike with amazing accessories. One of the few bikes that doesn't look like a standard road bike with an enormous battery bolted on. The recessed frame battery completes a minimalis... See more

Company replied

Rated 5 out of 5 stars

Just picked up my Hygge Vester bike and I’m seriously impressed. The design is clean and stylish, with a real minimalist vibe that stands out without trying too hard. It rides incredibly smoothly, whe... See more

Company replied

Rated 5 out of 5 stars

Love love love our 1st Hygge Aarhus bikes, we love the freedom and the hills that used to take the pleasure out of our journey are now little ones and effortless. Hardly using the batteries. We lov... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Wholesale
  4. Outdoor Sports Store

Written by the company

Our commitment to Quality & Innovation is attribute to the rich traditions of Denmark. We believe that cycling is more than a means of transport; it’s a way of life. Our e-bikes, influenced by this culture, encapsulate the spirit of Danish cycling. We are driven by the idea of a greener, more sustainable future, and our e-bikes are a testament to that vision.


Contact info

Promotion box for Hygge Bikes

Hygge Bikes : It's in the feeling

Premium E-Bikes, built with trusted components for smooth rides

4.6

Excellent

TrustScore 4.5 out of 5

480 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company and amazing bike

Brilliant company and amazing bike. It comes with so many useful features for, connivence, safety and commuting. Really couldn't recommend them more, very easy to deal with and delivery of the bike was unbelievably quick. I used the cycle to work scheme and it was so easy work out and they accepted the voucher instantly.

February 4, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you James!

Hygge Bikes Team

Rated 5 out of 5 stars

This EV bike is the best I've ever had…

This EV bike is the best I've ever had having been one of the first back in 2007. It is so comfortable and easy to ride. It is a beautiful green colour and has a light, bell and storage rack as standard. I've had it for over a month, and ride about 2 miles 2/3 times a week and have yet needed to recharge. The breakdown to put it into my car is a simple flick of a hinge. I, as a 70 yr old woman can put it in the back of my car with ease. It truly is a joy to ride!

April 6, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you Maddy!

Hygge Bikes Team

Rated 4 out of 5 stars

Hygge Soro, as solid bike with a few niggles.

Ordered the Soro as a pre order through a cycle to work scheme. The process was very smooth. the bike its self is well constructed and easily durable enough for advertised usage cases. The electric assist is smooth and well calibrated. It has a good riding position for a 5'10" rider. The seat is comfortable enough to cope with the longer rides that the e-assist can provide. A couple of minor niggles. It is a big chunky heavy bike so although it folds it isn't a 1 handed carry. When folded the bike doesn't stand upright as the wheels are at different heights. The included kick stand rattles when going over the rougher terrain that the bike can easily handle. The battery indicator only displays in 20% increments and is biased to show lower than the true level.

April 6, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the review! Happy riding!

Hygge Bikes Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The Hygge Virum Step-through folding bike: an excellent investment.

The Hygge Virum Step-through folding e-bike has transformed cycling for me. I’m 77, and since acquiring the bike less than a month ago I have clocked up one third of my previous annual mileage in the hilly Scottish Borders. The motor offsets headwinds and flattens out the hills. I’m learning to use a gentle touch on the controls and have easily transferred my Garmin radar unit from my previous bike. One big point for the step-through model is not having to stretch a sometimes stiff leg over the saddle to mount the bike! And it’s a joy to ride

April 1, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the review David!

Hygge Bikes Team

Rated 5 out of 5 stars

Hygge Bikes are a very good brand of…

Hygge Bikes are a very good brand of e-bikes. I’d say, they are the very best in the UK.
They provide excellent aftercare. Trust me, when you buy from them, you are definitely in good hands; they will do their very best for you.

Andrea, Burhan and Hamad who work for Hygge bikes, are truly a credit to the company. They are all very hard working, customer focus driven and highly passionate about Hygge bikes.

Thank you for taking good care of me and for being very kind.

March 30, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for an amazing review Adrian!

Hygge Bikes Team

Rated 4 out of 5 stars

Great bike

Great bike. Very solid frame and sturdy. Makes commuting to work a breeze. Battery life is pretty good. Although needs daily charges for longer journeys. I like the easy ride feel. Love how adjustable it is.Highly recommend.

February 20, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you so much Zoe for your review!

Hygge Bikes Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

I have a hygge vesta 22 model for my…

I have a hygge vesta 22 model for my business been great but when goes wrong I've spent a lot time to get response , controller broke after 1400 km no help i have difficulty I didn't receive the help I needed now with out bike ,

March 24, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Hi Paul,

Thank you for your review — we hope you’re doing well.

We wanted to clarify that your ticket was submitted on Saturday, and our team responded promptly on Monday at 9:00 AM when our technicians returned to the office, as we are closed over the weekend. At present, our technician is actively working with you and arranging the required part, with the aim of resolving your issue as quickly as possible.

We always strive to provide the fastest service within our working hours, and we’re committed to ensuring your issue is fully resolved.

Thank you for your understanding.

Hygge Bikes Team

Rated 5 out of 5 stars

Outstanding Service – Back on the Road in 2 Days!

Outstanding Service – Back on the Road in 2 Days!

I cannot recommend Hygge enough! My Vester bike is my primary and most reliable way of getting around, so when my battery recently stopped working, I was incredibly worried about how I’d manage.
I contacted their support team via email, and they responded almost immediately. After I explained the situation, they quickly diagnosed it as a battery fault. Most companies would make you jump through hoops, but Hygge immediately sent out a replacement battery, which arrived at my door within just two days.
It is such a relief to know that I bought my bike from a company that actually stands behind its products and cares about its customers. If you're looking for a "worry-free" electric bike experience, this is the company to go with.
Fast, professional, and reliable. Thank you, Hygge!

March 3, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the lovely review!

Happy Riding!

Hygge Bikes Team

Rated 5 out of 5 stars

Fantastic sales person

Fantastic sales person, the bike was delivered in perfrct condition, pretty easy to assemble and rides like a dream. Very happy

January 8, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you Danielle!

Hygge Bikes Team

Rated 5 out of 5 stars

Exceptional Customer Support!

I recently purchased a refurbished Hygge Virum, but upon collection, I noticed some safety concerns with the main folding joint and the locking pin. Naturally, I was worried, but the way the team handled my case was nothing short of professional.

I want to extend a huge thank you to Burhan and Andrea. They were incredibly patient, listened to my concerns regarding the safety of the folding mechanism, and kept me updated throughout the entire process.

To my absolute surprise, instead of just sending another refurbished unit, they sent me a brand new bike! It’s perfect, and the folding mechanism works like a dream. It’s rare to find a company that truly stands by its warranty and prioritizes customer safety over everything else.

If you’re looking for a company that actually cares about its riders, I can’t recommend them enough. 5 stars!

February 5, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you so much for the review and kind words!

Hygge Bikes Team

Rated 5 out of 5 stars

Very good quality

Hygge Vester Heron White a bike that seems built to last and is very comfortable to ride. Very powerful

February 23, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the review!

Hygge Bikes Team

Rated 5 out of 5 stars

First class service

First met Hygge at Caravan and Motorhome Show, NEC.
What super people we talked to. Sent an email with a query when we returned home Sunday afternoon and received a reply 9.00 Monday morning! This company certainly are 100% for customer service, I cannot praise them enough and would certainly recommend them.
I wish them every success in their business.

February 22, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you so much for coming Jan!

Hygge Bikes Team

Rated 5 out of 5 stars

Love my new Hygge folding bike

I purchased my Hygge folding bike online last week. It came very promptly and was well packaged. It rides very smoothly and has lots of power when needed. The brakes and gears operate efficiently and the bike looks sturdy. With practice it folds up and unfolds easily and is lightweight.

February 11, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the review!

Hygge Bikes Team

Rated 5 out of 5 stars

Smooth, speedy purchase of Hygge lightweight folding bike

I have recently purchased a folding Hygge bike from Yimbly. The bike came within 4 days and arrived well packaged. It was fully assembled accept for the pedals and it has a bell, lights parcel shelf and carrying strap. On riding the bike I was amazed at the power and ease of controls and because of its style I could get on and off easily. I like that you can lock the seat height which doesn't have to be changed when it's folded. Also the bike is nice and light so I can easily lift it in and out of my car.

February 19, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you for the amazing review!

Hygge Bikes Team

Rated 5 out of 5 stars

All round greatness

From initial enquiry response from Burhan to the amazing service from Andrea, I cannot fault their customer service. The bike is great too - simple to get going, delivered when promised and great fun to ride. Would highly recommend both from a product and customer service perspective.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Good looks, premium parts, great ride.

What can I say, when I first saw the HYGGE vester step on the Decathlon website I immediately thought it just looked so cool. The price was very affordable. I needed a new e bike so I purchased one. I had it now for 2 months and I cannot fault it. It ticks all the boxes. Value for money, premium parts, well built, comfortable ride, good looks. Well done HYGGE, highly recommended.

February 18, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you so much!

Hygge Bikes Team

Rated 5 out of 5 stars

Hygge Virum Folding E-Bike

Just received my Virum folding e-bike. Lovely.
From the British Racing Green colour, to the smooth welds and build quality, it is great. Over the years I have bought many cycles, and each one I have a good look at the build quality and check that all bolts are tightened correctly, etc. (I am a cycle mechanic), and the Virum was spot on. Everything was put together correctly with only the pedals to fit and handlebars to spin.
Only had one short ride so far and the e-assist is great, really smooth and a real 'kick' when on full power.
Recommended

February 11, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you Graham for the review!

Hygge Bikes Team

Rated 4 out of 5 stars

Absolutely love my Hyggee Virum Smooth…

Absolutely love my Hyggee Virum Smooth ride, lightweight yet sturdy, and looks super stylish. Assembly was easy, and customer service was very helpful. Can’t wait to ride it every day.

January 17, 2026
Unprompted review
Hygge Bikes logo

Reply from Hygge Bikes

Thank you Hania!

Hygge Bikes Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look