I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more
Company replied
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See what reviewers are saying
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more
Company replied
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more
Company details
About HYLUS
Written by the company
HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.
Contact info
U.A.E.
- info@hylus.com
- hylus.com
Fast delivery and 100% satisfied about…
Fast delivery and 100% satisfied about art piece
December 15, 2020
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Amazingly cool product
Amazingly cool product! It arrived earlier than expected and looked better than expected!
December 13, 2020
Perfect
I have been order a Hylus skateboard for my wall, it's perfect. Nice colors, and delivery men was so cool.
I recommend !
December 13, 2020
Unprompted review
Very good service and wonderful art!
December 11, 2020
Unprompted review
Everything great!!
December 11, 2020
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Perfect from A-Z :D
December 9, 2020
Unprompted review
perfect board , fast delivery
December 9, 2020
Harassing reminders and advertisement
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't help. Is more spam and harassing advertisement, wether or not its a good product or not.
December 9, 2020
Reply from HYLUS
Hi Charles,
Thanks for your valuable feedback.
Our marketing email system sends out three of these emails, 1-2-4 days apart, which is standard practice for webshops. If you've received more than that, we believe you might have tried to check out more than once, our system recognising your entry twice. We apologise if this is the case.
We're disappointed to see your "Service review" as we would have loved to provide you with our actual service, which involves our customer service, customs design service, shipping service, fulfillment service, etc - all being praised in our 5-star reviews before and after yours. Our intent will never be to "harrass", or annoy.
Kind Regards,
HYLUS Team
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Truly amazed
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the mounting pieces and instructions included. I was a little nervous about them being straight and aligned on the wall but, with a ruler, a measuring take and a pencil, we managed to hang them just right. The skateboards are Colorful, decorative and modern. The perfect piece to complete the room! Totally recommend them!
December 7, 2020
Unprompted review
Cool art in the house
The skateboards and the surfboards are amazing, well packed, and fast in coming.
The look great!
December 5, 2020
Unprompted review
Scratched skateboard
The product is very nice! But the packaging is NOT! When I opened box with a knife carefully, it went through the tape and bubble wrap and slightly scratched the top of 3 skateboards! You should put a separate piece of cardboard on top skateboard to prevent this! Now all I can see is that scratch because I know it’s there. With no instructions on how to open box I’m guessing I’m not the first person to do this!
December 5, 2020
Reply from HYLUS
Hi Dylan,
Thanks for your valuable feedback.
Firstly, let me just say that we're sorry you've had this experience when opening your HYLUS package.
However, as our products are made of a type of glass, Acrylic Glass, they are fragile - and as common knowledge would suggest, they need to be opened carefully, preferably not with a knife.
Also, many of our customers before and after your review also praise how well our products are packed: with a double layer of bubble wrap, and a double sided cardboard box, forming a very thick layer to protect the product. In contrary to your assumption, we've not had a complaint about this before.
Your description of what happened also suggests a not-so-gentle opening, which we cannot take responsibility for - even with an "opening guide" not being present, which we've not heard of previously.
Regardless, we wouldn't like any of our customers to own a scratched HYLUS product or be unhappy! Please drop us an email to info@hylus.co.uk describing your situation, and our friendly customer service team will find a favourable solution for you.
Kind Regards
HYLUS Team
Amazing product and great customer…
Amazing product and great customer service
December 5, 2020
Unprompted review
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Awesome artwork
Awesome artwork. Looks just perfect in my loving room.
Thanks so much !
December 4, 2020
Unprompted review
Great artwork & service!
The art came on time and in great condition. Overall a great experience buying, and am impressed with the volume of options. I'm highly likely to recommend Hylus to my friends and become a returning customer.
December 2, 2020
Unprompted review
Amazing Service!
November 30, 2020
I love my HYLUS skateboard
I love my HYLUS skateboard, it’s so bright and shiny, the clever fixing kit is amazing as it looks like it is floating in mid air. Love it! Would recommend to anyone
November 25, 2020
Unprompted review
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Beautiful and amazing customer service…
Beautiful and amazing customer service thank you
November 25, 2020
Fast and perfect delivery
November 24, 2020
Great shipping, service and product!
Great shipping, great tracking, updates and follow through - and most important: great product! Be assured and reassured when ordering from Hylus on quality and service.
November 23, 2020
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