Hype Locker UK Reviews 486

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authenticity and high quality of the products, often verifying them through official channels. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving the next day or within a few days. Reviewers also appreciate the excellent service, noting the careful packaging and the overall smooth transaction process. However, some customers also noted issues with delivery times, attributing delays to the chosen courier. A few other people also felt that the 'blind box' situation for certain products led to disappointment when receiving duplicates.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Order

Customers had positive experiences with order, frequently praising the ease of ordering and the speed of... See more

Quality

Customers consistently note positive experiences with quality, often praising items as genuine, authentic,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuine product shipped fast. I ordered a labubu from here for my daughter’s birthday. I was wary of counterfeits and everywhere else legitimate was either out of stock of too long delivery time. Orde... See more

Rated 5 out of 5 stars

Placed an order for 3 Labubu’s on Sunday and delivered via Royal Mail on Wednesday. All perfectly packed, totally authentic (confirmed by QR on PopMart website). They look fantastic and we have been g... See more

Company replied

Rated 5 out of 5 stars

I placed an order for trainers for my son and was concerned that they would not arrive on time for his birthday; I was assured by customer service that they would arrive promptly and they arrived with... See more

Rated 5 out of 5 stars

I can guarantee you it's original! There's the card that describes the Labubu, the QR code, the Labubu's registration number, and even a little pouch that protects it from bacteria. I was shocked by... See more


Company details

  1. Shoe Store

Written by the company

Providing exclusive and highly sought-after footwear and clothing to our customers, with quick and hassle-free service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

486 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The ‘blind box’ is a recipe for disappointment

Very quick delivery but I really don’t like the ‘blind box’ situation. My disabled, autistic grandson asked for a second Labubu for his birthday and we explained that he may receive the same one and he said he was ok with that. An identical one arrived and although he put on a brave face, the disappointment in his eyes was heartbreaking. I feel this is a complete con to make you buy more.

January 13, 2026
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Val,

Thank you for your feedback and we're glad that your order arrived very quickly.

We're sorry to hear that the colour inside your blind box was disappointing on this occasion. Each blind box has a randomly selected character inside, and this is how Pop Mart designs and releases Labubu figures worldwide. The mystery element is regarded as an exciting feature of the Labubu unboxing experience.

We understand that the surprise aspect won’t suit everyone, which is why we’ve previously offered limited 'Pick Your Colour' options for customers who prefer certainty. Many collectors, however, specifically enjoy the randomness and excitement of blind boxes.

Regards,
The HLUK Team

Rated 5 out of 5 stars

A site you can trust.

I have used Hype Locker a few times now for purchasing Labubu's for my granddaughters.
I know that these are genuine Labubu's and although they may be a little bit expensive it's worth it for peace of mind.So when they recently opened their vault I was delighted as I know what colours they wanted.
They deliver quickly, all the items are packed with care and you receive points to use against your next purchase, what's not to like

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing website

Amazing website, found Labubu’s for my granddaughter, ordered and delivered with in a couple of days. Highly recommend them

December 12, 2025
Unprompted review
Rated 4 out of 5 stars

Great website and choice

Great website and choice, can’t give 5 as my 8-year-old just went to the pop mart shop and realised you very much overpriced your labubu’s!

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Where’s my order?

Still not received my order 10 days down the line, after receiving an email saying it has been despatched a day after the order.

December 20, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Leon,

We're sorry for the frustration caused and understand how delivery times can feel longer over the Christmas period.

Your order was placed on 20th December using our free Express Delivery option, which was marked as "not guaranteed for Christmas". Due to the Christmas and Bank Holiday period, there were several non-working days during this timeframe.

Your order was delivered on 30th December.

If there's anything further we can help with, feel free to contact us directly.

Regards,
The HLUK Team

Rated 5 out of 5 stars

Unbelievably quick response to my…

Unbelievably quick response to my purchase. I ordered on the afternoon of 23rd December and by mid morning the following day I received my item. Incredible. The item arrived well packaged & in perfect condition.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and speedy deliveries @ Hyper Locker

I have been so impressed with Hyper Locker and would highly recommend :-)

Initial order was easy and received items very quickly - the size we ordered was too big, and the process to return was made very easy and the team (Olivia) went above to get in new stock in the size we needed in the week lead up to Christmas holidays and sent back out today in time for Christmas - thank you so much !

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing as always

I’ve ordered from here numerous times and it’s about the only place where I know it will be faultless. Amazing service as always. Delivery is so quick. Packaged great and item is always perfect! Thanks so much for another great experience:)

December 18, 2025
Unprompted review

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