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Hype Locker UK Reviews 486

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TrustScore 4.5 out of 5

4.7

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authenticity and high quality of the products, often verifying them through official channels. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving the next day or within a few days. Reviewers also appreciate the excellent service, noting the careful packaging and the overall smooth transaction process. However, some customers also noted issues with delivery times, attributing delays to the chosen courier. A few other people also felt that the 'blind box' situation for certain products led to disappointment when receiving duplicates.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Order

Customers had positive experiences with order, frequently praising the ease of ordering and the speed of... See more

Quality

Customers consistently note positive experiences with quality, often praising items as genuine, authentic,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuine product shipped fast. I ordered a labubu from here for my daughter’s birthday. I was wary of counterfeits and everywhere else legitimate was either out of stock of too long delivery time. Orde... See more

Rated 5 out of 5 stars

Placed an order for 3 Labubu’s on Sunday and delivered via Royal Mail on Wednesday. All perfectly packed, totally authentic (confirmed by QR on PopMart website). They look fantastic and we have been g... See more

Company replied

Rated 5 out of 5 stars

I placed an order for trainers for my son and was concerned that they would not arrive on time for his birthday; I was assured by customer service that they would arrive promptly and they arrived with... See more

Rated 5 out of 5 stars

I can guarantee you it's original! There's the card that describes the Labubu, the QR code, the Labubu's registration number, and even a little pouch that protects it from bacteria. I was shocked by... See more

Company details

  1. Shoe Store

Written by the company

Providing exclusive and highly sought-after footwear and clothing to our customers, with quick and hassle-free service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I’m currently waiting on a response…

I’m currently waiting on a response about a return I sent back on Thursday. No reply despite several emails

December 11, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Anna,

Thank you for your feedback.

We're sorry for the concern caused while waiting for your exchange to be processed, particularly with Christmas approaching.

For clarity, your return was received and your exchange was processed just over 24 hours after arriving with us, with your replacement scheduled for dispatch on the next working day with next day delivery.

If you have any further queries, feel free to contact us via email at info@hypelockeruk.com.

Kind regards,
The HLUK Team

Rated 5 out of 5 stars

Very happy customer

Olivia was amazing from start to finish her customer service was next level and i will 100% be using again and recommending to all my friends.

The tracksuit itself was stunning.
Very happy customer

December 10, 2025
Unprompted review
Rated 3 out of 5 stars

Labubu The monsters series blind box

1) I wasn't expecting a labubu with Chinese writing on the box
2) The same thing is selling for £23 instead of £39.99
So am pretty annoying indeed

December 10, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Balwinder,

Thank you for your feedback. We’re glad that your Labubu arrived safely and we appreciate the chance to clarify a couple of points.

All Labubu products are produced by POP MART, a Chinese company, and the character was created by Hong Kong designer Kasing Lung. As a result, all official retail boxes naturally include Chinese text – this is completely normal and expected for authentic items.

Regarding pricing, many lower prices online are for counterfeit or unverified items. As we only sell 100% authentic POP MART products, we simply cannot match prices for items that are not genuine.

If you have any questions regarding your order or anything else, feel free to email us at info@hypelockeruk.com and we’ll be happy to assist.

Regards,
The HLUK Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery ordered late in the day and arrived next day.
purchased for a Christmas gift so don't know what it's like yet.

November 25, 2025
Rated 5 out of 5 stars

Great gift for all the children

Haven't opened yet as a gift for my sister but great delivery and came the next day quality😏😉👍

December 5, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Josh,

Thank you so much for your review. Glad to hear that your order arrived so quickly - we hope your sister is happy with her gift!

Regards,
The HLUK Team

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly. Bought for my great-granddaughter’s birthday. She has yet to receive it as her birthday is on the 15th.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Fast delivery but the item was the…

Fast delivery but the item was the wrong size and I have requested and exchange but had no response to my email.

December 4, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Sharon,

Thank you for your feedback. We're sorry to hear that you haven't received our response. We are currently up to date on all of our return and exchange requests - please email us at info@hypelockeruk.com and we will get back to you as soon as possible.

Regards,
The HLUK Team

Rated 5 out of 5 stars

Just Brilliant

Customer service just Brilliant as getting on a bit needed help with ordering size etc, Olivia took ownership of our order and was so helpful.

Quality spot on more than happy with this company.

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

Authentic, fast delivery.

I bought a jacket, it's authentic and in amazing quality. The reason why i put 4 stars is because DHL did not deliver on time. It was really 1-4 days shipping than 1-3 days shipping and you guys are at fault for picking this courier.

December 4, 2025
Unprompted review
Hype Locker UK logo

Reply from Hype Locker UK

Hi Jayden,

Thank you for your feedback - we’re really pleased to hear that you’re happy with the jacket and its authenticity.

We’re sorry that your delivery took slightly longer than expected on this occasion. Last week, DHL - along with several other major UK couriers - experienced an unusual spike in delays due to exceptionally high parcel volumes following the Black Friday weekend.

We’ve since adjusted our shipping approach to prioritise the couriers who have been performing most reliably for our customers, while still monitoring all services closely to maintain smooth and timely deliveries.

We really appreciate you taking the time to share your experience.

Kind regards,
The HLUK Team

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