Chris

Terrible company. Hyundai Inster is A joke. Breaks down and isn’t fixed for 14 weeks. Although I was without an infotainment screen for this time, Hyundai refuse to extend the Bluelink subscription and ignore all official complaints. On top of this I was without the car for 6 weeks for a faulty heat pump. Although this is a known fault they fail to provide spares in this country

Having owned a Franke sink for over 25 years, we purchased a:-

BFG 611-970N - Frankie Basis inset sink Onyx

This sink quality is terrible. The first sink supplied was bent. This was replaced and within a few weeks it is scratched on the bottom of the sink where a plastic bowl sits. Their reply is that bowls shouldn’t be used in the sink. How ridiculous. It’s like inventing a chocolate teapot.

The sink wasn’t cheap but it is a fraction of the quality of their 25 year old product.

They say there is nothing wrong with the quality!

I was told my car had sold for a set price as long as there were no major differences to details sent to them. I sold my car expecting to get this amount. The car dealer came out and tried to knock me down by £237, saying the tyres weren’t new enough and that the plastic wheel trims were rusty!

The 10 year old car had passed its mot a month ago and had a service.

I eventually had to settle for £87 less.

Carwow are very misleading and should state the price is not a sold price but a provisional price.

I was promised this would be looked into. It wasn’t

I have now received the reply below. I reiterate that they said it was a ‘sold price’ not estimate, unless the description is wrong.

The tyres passed a mot with no advisories. And plastic wheel trims do not rust.

Thanks to the perseverance of Debbie from CCW I got compensation for an ongoing problem with Anglian Water not taking responsibility for a 12 month old water leak.

Debbie made several attempts to get this compensation as they were adamant they would not pay compensation and won in the end

Thank you

Specsavers Northampton Sainsbury’s
Excellent service today. Took my broken glasses in today. They repaired them quickly and efficiently. Great to see a company who put their customers first

Excellent bank. Having had a terrible experience with both Vida and Tembo, I transferred my money to UTB.

The transfer happened quickly and efficiently with no problems.

A complete joke. Trying to transfer an ISA from Tembo to Vida since 15-08-25. Both banks are unable to carry out simple instructions which has resulted in false promises and a total inability to complete what should be simple. Tembo are telling Vida that a partial transfer cannot happen but the rule doesn’t start until 28-09-25. Vida are unable to write down the correct account number which started all the problems. I will now be closing both these accounts and going to a bank who knows what they are doing

A complete joke. Trying to transfer an ISA from Tembo to Vida since 15-08-25. Both banks are unable to carry out simple instructions which has resulted in false promises and a total inability to complete what should be simple. Tembo are telling Vida that a partial transfer cannot happen but the rule doesn’t start until 28-09-25. Vida are unable to write down the correct account number which started all the problems. I will now be closing both these accounts and going to a bank who knows what they are doing

Terrible Dealer.
1. You book a time for a test drive, then given another, they put it back to the original time and then send a message with the wrong time again. They hinted that I had originally booked the wrong time?

2. No Hyundai Insters in the showroom just one test drive car which was parked around the corner somewhere

3. Appeared they had very little knowledge of the car, particularly the distance per charge. Was told 300 miles when the book says 229 miles

4. The manager also said it was 300 miles depending on which of the 2 models you choose. There is infact 3 models, none of which go above 229 miles

5. Text messages about questions are ignored and when you ring up they told me to find the information I needed online as they didn't know.

6. When you tell them you've never driven an electric vehicle they say it's like driving a go-kart and leave you to test drive it on your own. (I nearly reversed it into the showroom)

7. When you ask questions about the car they tell you not to worry about it as you don't need to know to test drive the car.

Please do not purchase from this dealer

Homeserve came out and diagnosed a water supply leak which Anglian water were unable to detect in 13 mont visits.

The engineer listened to me and then listened for the leak which like me he could hear instantly. He has tested the pipe and confirmed it was indeed at the meter. And therefore Anglian waters Responsibility.

Although I had to pay an excess for the call out it was worth it so that I could finally get the ongoing leak sorted

Excellent company

Went into Northampton branch. Was told I needed an appointment. Who has a showroom you can’t just go in and browse. Went elsewhere

Excellent company

Easy ordering
Quick despatch and delivery
Competitive price
As described

Terrible, dishonest company. Asked specifically if I would be charged management fees 2 years ago and was told I wouldn’t.

2 years on and they have informed me I owe them 2 years management fees.

They did send all the T&C’s but I found it confusing so asked specifically about management fees on my account, when opening my account.

I made a formal complaint but received no positive outcome.

Unless you know exactly what your doing, avoid this company as they will misinform you

Update:- Involved the Ombudsman. At this stage Hargreaves Lansdown backtracked and retracted the fees and paid compensation. Don’t let these companies bully you when you are in the right!

Had a couple of issues today and rang and spoke to Gillian Collard. Gillian was fantastic and sorted my issues quickly and efficiently and was extremely helpful

Found Monzo to be excellent apart from 1 major issue of transferring larger amounts to other savings accounts
The restriction and time taken to increase daily transfer limit is far too long. Plus every time you want to move money you have to go through the same painful request process.
I understand that security is necessary but other banks do not take this long or have such restrictive procedures. Unfortunately closed my Monzo account due to this

Please be aware that Argos continue to resell returned items as new. I have had several incidents of this over the years and try to avoid purchasing from them because of this.

Yesterday I purchased a Men’s electric grooming kit which appeared to have Sellotape over the seal. On getting it home I removed the attachment which was on the item and the item fell to bits. (The pivot pin on the blade was missing)

I returned the item and they didn’t have anymore so I had to go to another store. I repurchased the item which was correctly sealed.

On opening this one it was clear the other one had been opened as the battery in the new one was sealed.

This practice of conning customers is terrible and trying to resell a used grooming kit is a hygiene hazard.

Fantastic customer service from Sebastian. Ordered an LG TV from Richer Sounds - Leicester. The communication, ordering and delivery were fantastic. It’s great in this day and age to get personal customer service where the customer feels valued.

Although the clock I purchased didn’t work out for me, the support and communication from Adrian was excellent. Went above and beyond trying to help. Excellent service

Clock was different from the photo. Looks like they have simplified the manufacturing but not updated the photos. I sent 3 messages to Hermle asking for clarification but received no reply. Also the clock does not keep good time. Have tried to make fine regulating adjustment for over a month, but it either runs slow or fast.

Have switched away from Octopus. They used to be customer focused. Now they are profit focused. They sign you up for a new tariff, and then when you check they increase the prices!