Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this befo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more
Company replied
Too slow to register, failed to get on line to bid.
Company replied
Be careful everyone if you’re buying a… Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to qui... See more
Company details
Information provided by various external sources
Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 203 725 5500
- customersupport@i-bidder.com
- i-bidder.com
2.4
Poor
621 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Won bid on I bidder to buy a van from…
Won bid on I bidder to buy a van from Brightwell auctions.paid invoice plus vat for van Then received 2nd invoice demanding payment of fees +vat plus there own commission fees which were 800.00 +vat which totalled around 1450 extra .I said I was not happy with there fee and sent someone to talk to yhem at registered address but business not at this address?Phoned up Brightwell ànd asked to see van before I paid 2nd payment they gave address of were vsn was being stored .was told to make payment by 12.00 next day otherwise would be charged for storage.I made full payment at 10.00 next day rang hannah at Brightwell office to confirm payment and asked about collection of vehicle .She said would ring me back .I then received a 3rd invoice demanding a further payment of around 1400 pound for storage costs I was flabbergasted. I Rng up office spoke to manager who told me that if I didn't pay in full I had no chance of getting van I bought van.in July and still not got van off Brightwell s.i believe they have mot van and taxed it on.1st September and sold it on again.They have not replied to any of my letters. Now owed £4700 pounds
July 3, 2025
Unprompted review
Reply from i-bidder.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how concerning this situation must have been. i-bidder.com operates as a platform that allows independent auction houses to list and manage their auctions. Auctioneers are responsible for their own invoices, fees, descriptions, and the fulfilment of lots.
We take reports of disputes and irregularities seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction, invoices, and any supporting correspondence so that the matter can be reviewed further.
Kind regards,
The i-bidder Team
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I bidder themselves are fine ive had no…
I bidder themselves are fine ive had no problem used them 4 times now amdnrecieved everything I won. Delivery is separate from them as they use various company's. One being DHL who delivered me a sofa (one man) who left it on the road outside house as he had no help however I bidder as a company are fine to use
January 30, 2026
Unprompted review
Reply from i-bidder.com
Dear Leee,
Thank you for taking the time to leave your review and for your positive comments about using i-bidder. We’re pleased to hear that your bidding experience has been straightforward and that you’ve successfully received the items you’ve won.
You are absolutely correct that delivery arrangements are handled separately by the auctioneer or their chosen courier, and not directly by i-bidder. We’re sorry to hear about the inconvenience you experienced with the delivery of your sofa, and we appreciate you highlighting this distinction for other bidders.
Your feedback is valuable and helps set clear expectations for users of the platform. We hope to continue providing you with a smooth bidding experience in the future.
Kind regards,
The i-bidder Team
I've logged in to i bidder then it asks…
I've logged in to i bidder then it asks me to sign in on to the auction company live bid and it will not allow me to do so. So I missed out on winning bids! Thanks!
January 31, 2026
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Access to live bidding on i-bidder requires bidders to be logged in both to their i-bidder account and to the live bidding app. If a session expires, cookies are blocked, or the browser does not complete the handover correctly, this can unfortunately prevent access to live bidding and result in missed bids.
We appreciate how frustrating this is, particularly during a live auction. Our support team is always happy to assist with troubleshooting login or access issues, and we strongly recommend contacting us as soon as a problem occurs so we can help in real time where possible.
Your feedback has been noted and helps us identify areas where the login and live bidding process can be improved.
Kind regards,
The i-bidder Team
This full site is a SCAM
This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEALTH OF INFORMATION LEADS TO A POVERTY OF ATTENTION".
Indeed by the time you buy ANYTHING you will no doubt be able to buy it much cheaper elsewhere. Returns are a NO NO as you will end up losing the majority of the time and do not buy any Cars, Vans and Plant as there will be a RESERVE and then 20% Buyers Premium and 20% VAT.
Save your money and STAY AWAY FROM THIS SCAM.
January 2, 2026
Unprompted review
Reply from i-bidder.com
Dear Michael,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating fees and reserve prices can be if expectations are not met.
To clarify, i-bidder provides the online platform that enables independent auctioneers to list and run their auctions. Each auctioneer sets their own lot terms, fees, and reserve prices, and i-bidder does not control or set these.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
couldn’t bid because I couldn’t login…
couldn’t bid because I couldn’t login after registering.
January 24, 2026
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for your feedback. We’re sorry to hear you experienced difficulties logging in after registering.
If you’re still having trouble, please contact us at customersupport@i-bidder.com and our team will be happy to assist you in accessing your account.
Best regards,
The i-bidder Team
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Avoid avoid avoid!!!!!!
I didn’t even want to give this company 1 star… in error bought my daughter a car for 5k, the details said it was fully working etc arrived and didn’t start, needed new gear box and pretty much everything, been to 3 garages at huge cost and all said it was scrap! No come back from I bidder ….. AVOID AVOID AVOID!! Utter con and 6k out of pocket and no car for my daughter
July 16, 2025
Unprompted review
Reply from i-bidder.com
Dear Hannah,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when an item does not meet expectations.
To clarify, i-bidder provides the online platform that allows bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for the description, condition, and delivery of their items, and i-bidder does not inspect, handle, or sell items directly.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you would like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Poor customer service for long time user of the platform.
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platform that allows small businesses to sell online without having to handle a website until they are ready. So complaints about pricing are not down to the platform but down to the user who did not read the terms and conditions of the individual auction house agreement when they bid. Many a time I have seen a bargain only to see large hammer fees or no delivery.
However, an area where I thought i-bidder.com might be weak is if there is an issue with an individual auction house. This has now happened to me. The fact that they will not support a user on their platform when an auction house has not delivered goods, and that auction house can/will blacklist a users account affecting their standing on the platform is quite frankly shocking.
I would probably say don't use Supreme Auctions anymore, I was previously complimentary of them, but there is a change in their operation which makes them appear a little cut throat, and obviously this is something I-bidder.com cannot deal with, as I am sure that some of the terms that this auction house now uses may be breaking some consumer laws, even if they are part of the agreement before bidding.
I will be contacting my bank to initiate a chargeback request for my non delivered goods.
January 14, 2026
Unprompted review
Reply from i-bidder.com
Dear Mr Pierre,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the issues you’ve experienced and understand how concerning it is when items are not delivered as expected.
To clarify, i-bidder provides the online platform that allows independent auctioneers to list and run their auctions. Each auctioneer is responsible for their own listings, item descriptions, and delivery arrangements, and i-bidder does not handle or dispatch items on behalf of auctioneers.
We take feedback of this nature seriously and have shared your comments internally, as they help us engage with auctioneers on transparency, best practices, and improving the experience for all bidders.
If you would like to provide further details for us to review, please contact us at customersupport@i-bidder.com with your auction and lot information.
Best regards,
The i-bidder Team
Reply from i-bidder.com
Dear Asif,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
To clarify, i-bidder provides the online platform that connects bidders with independent auctioneers. Each auctioneer is responsible for their own items, fees, and terms of sale.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency and best practices for bidders.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
Reply from i-bidder.com
Dear Hartley,
Thank you for your feedback! We’re glad to hear you found the platform easy to use.
We appreciate you taking the time to share your experience.
Best regards,
The i-bidder Team
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DID TRANSACTION WITH SUPREME AUCTION…
DID TRANSACTION WITH SUPREME AUCTION AND THEY RIPPED ME OFF BUY SENDING ME ITEMS THAT THEY KNEW WAS BROKEN AND NOT WORKING AND WHEN I CALLED THEM UP THEY SAID ITS NOT THERE PROBLEM AFTER TAKING £697 OFF ME
October 6, 2025
Unprompted review
Reply from i-bidder.com
Dear Antonio,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when items purchased do not meet expectations.
To clarify, i-bidder provides the online platform that connects bidders with independent auctioneers. Auctioneers are responsible for their own listings, item condition, and delivery, and i-bidder does not handle, inspect, or dispatch items.
We take feedback like yours seriously and have shared your comments internally. Reviews such as yours help us work with auctioneers to improve transparency and bidder experience on the platform.
If you would like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Lost £600 and still no refund
I won an item, paid for it and a wrong item was sent. I did not accept the delivery and lost almost £600. All I get from I-bidder is " I would like to inform you that we are actively following up with the account manager and the auctioneer concerning your complaint". Absolutely rubbish support. I have no item and no refund. AVOID THESE SCAMMERS!
December 23, 2024
Unprompted review
Reply from i-bidder.com
Dear Cris,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when an item isn’t delivered as expected.
To clarify, i-bidder provides the platform for bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for the listing, payment, and delivery of their items, and i-bidder does not handle or dispatch goods directly.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers to improve transparency and the experience for bidders.
If you’d like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
***Supreme Auctions update**
I have been dealing with Supreme Auctions, through i-bidder.com.
I finally made contact with Supreme Auctions via telephone after numerous attempts, and after they emailed me informing me they had decided to ban me from their site. They also stated that my details would be shared with other auction houses. The ban was imposed after I had contacted my bank to dispute payment and receiving a 'charge back' to my bank account. I had waited more than a reasonable amount of time for my items to be delivered, around 6 weeks- they had been ordered for Christmas. The bank subsequently reimbursed my account by just over £150. I was unable to recover a further (£70+ bidding payments), due to the method of payment, (being a direct payment from my bank card). I spoke with a lady at Supreme Auctions who explained that if I were to cancel the charge back and send them proof that this was done, I would then be able to place what would be a duplicate order in an upcoming auction, for the items I had not received previously. I then asked her to confirm that the items would be new (as stated in the previous auction), and after making some inquiries, she informed me that the items would be unchecked and untested, so essentially used or possibly even broken items. I have made several purchases without any issues, with other auction houses in the past. I am unhappy to potentially be paying over £200+ for broken or used goods. As the previous order was never delivered, I have little confidence that this order would be fulfilled too. So, if this is the way Supreme Auctions behave towards their customers after not keeping up their end of the sale, then the decision to not purchase anything further from this company in the future, is fine by me. I am just disappointed that they would see this as a legitimate reason to ban me and pass my details around other auction companies. Potential consumers beware!
November 20, 2025
Unprompted review
Reply from i-bidder.com
Good day,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning it is when items you’ve paid for have not arrived.
To clarify, i-bidder provides the technology platform that enables bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for their own listings, payments, and delivery of items. i-bidder does not inspect, handle, or deliver items on behalf of the auctioneer.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers on best practices and transparency for bidders.
If you would like us to review this matter further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Collection is very easy
Collection is very easy. Staff helpful in assisting loading and checking items. Also offered Tea or coffee.
Great Team
December 5, 2025
Unprompted review
Reply from i-bidder.com
Hi Michael,
Thank you for your feedback! We’re delighted to hear that the collection was easy, the staff were helpful, and you felt well looked after. It’s great to know that small touches like offering tea or coffee made a positive difference.
We appreciate you taking the time to share your experience and look forward to supporting you in future auctions.
Best regards,
The i-bidder Team
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This aution has the worst customer care…
This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of the time you book in for a time and order isn’t ready or they have none in stock or wrong items or some missing they then tell you they will refund you and that takes weeks if you lucky if not you don’t get refund then can’t find paper work if they looked after the customers better would be a good aution
December 5, 2025
Unprompted review
Reply from i-bidder.com
Hi Alan,
Thank you for taking the time to share your experience. We’re sorry to hear about the repeated issues you’ve faced with your orders, including items not being ready, missing stock, and delays with refunds. We completely understand how frustrating and inconvenient this must be.
Please note that i-bidder.com is an online platform, and auctioneers are responsible for managing their own listings, stock, and customer service. That said, we take feedback like yours seriously and encourage you to contact our Support Team at customersupport@i-bidder.com so we can review your case and liaise with the auctioneer on your behalf.
Thank you again for bringing this to our attention — your feedback helps improve transparency and support for all buyers.
Best regards,
The i-bidder Team
MISLEADING is an understatement
Just recieved my pallets and to say I was disappointed would be an understatement. Paid circa £1500 for pallets to include power tools and home deco equipment from a well know retailer. Main picture was of an angle grinder followed by many other tools. The only tool I received was a kids plastic lawnmower 🤣 Will I make my money back... probably... but the pallets were not what were advertised and when I asked for collection I was told the pallets were not picked or ready! So they made them up after i had won and paid???? This doesnt seem right...
Honestly I would avoid and use John Pye whose pallets you can see in the pictures before you bid! Scammers... No... misleading 100% Yes.
Had to wait 2 weeks for delivery too!
November 16, 2025
Unprompted review
Reply from i-bidder.com
Hi Russell,
Thank you for sharing your feedback. We’re sorry to hear about the disappointing experience with the pallets you purchased, including delays in collection and the items not matching the advertised photos. We understand how frustrating this must have been, especially after your investment.
Please note that i-bidder.com is an online platform, and auctioneers are responsible for managing their own listings, including item descriptions, collection, and dispatch. We do take feedback like yours seriously and encourage you to contact our Support Team at customersupport@i-bidder.com so we can review your case and liaise with the auctioneer on your behalf.
Thank you again for raising this — your feedback helps us maintain transparency and improve the experience for all buyers.
Best regards,
The i-bidder Team
Auction 24 7
Guys absolutely do not buy anything from the auction 24/7 they are absolutely rubbish company they not sending this stuff I bought parcel worth 200 hundred pound Plus vat.
Plus delivery 140£. Still waiting for tracking number. This is absolutely rubbish customer service
November 16, 2025
Unprompted review
Reply from i-bidder.com
Hi Marek,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you’ve faced with your purchase from Auction 247, including delays in receiving your parcels and the lack of tracking information. We understand how frustrating this must be.
Please note that i-bidder.com is an online platform, and auctioneers are responsible for managing their own listings, dispatch, and delivery of items. That said, we take feedback like yours seriously and encourage you to contact our Support Team at customersupport@i-bidder.com so we can review your case and liaise with the auctioneer on your behalf.
Thank you again for bringing this to our attention.
Best regards,
The i-bidder Team
I bidder is great 247 auctions are the blaggers’s
i’ve purchased a lot of items from my bidder and mainly through supreme auctions. I’ve always purchased brand-new and sealed and I’ve never ever been let down. The only reason I’m giving the review of four is because of Mike experience with 247 auctions. The items were apparently seized fragrances in evidence bags, the fragrances are all from an Amazon budget range so don’t be fooled that you’re gonna find yourself products like Hugo Boss et cetera. I also purchased a lot of 20 returned parcels as of which have still not yet arrived, have contacted them on 0871 number and was basically mugged off down the phone. Apparently now I have to wait for people to come back from Ireland so that I can receive these packages. I thought you weren’t supposed to list things for sale that you didn’t actually have? but even after all this, I have contacted Ida who we’re gonna look into it for me. Remember read the terms and conditions of the sales even triple check if you have to, look for brand-new and sealed and you will find brand-new items. And most of all avoid 247 auctions and they are fragrance bags and assorted returned packages.
November 17, 2025
Unprompted review
Reply from i-bidder.com
Hi Adam,
Thank you for taking the time to share your experience. We’re glad to hear that your purchases from Supreme Auctions have generally met your expectations and that you’ve received brand-new and sealed items as expected.
We’re sorry to hear about the issues you experienced with Auction 247, including the delayed delivery of your returned parcels and the difficulties contacting the auctioneer. We completely understand how frustrating this must be.
Please note that i-bidder.com is an online platform, and auctioneers are responsible for managing their own listings, item descriptions, and delivery of lots. We do, however, take feedback like yours seriously and encourage you to contact our Support Team at customersupport@i-bidder.com so we can review your case and liaise with the auctioneer on your behalf.
Thank you again for raising this — we appreciate you sharing your experience and helping other buyers make informed decisions.
Best regards,
The i-bidder Team
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Very good customer service
Very good customer service. Cyril negotiated between the company i had bought jewelry from if he didn't step in, i would of lost a sum of money. Many thanks Cyril well chuft with the support you have given. 10 out of 10.
November 22, 2025
Unprompted review
Reply from i-bidder.com
Hi Andrew,
Thank you for your kind feedback. We’re really pleased to hear that Cyril was able to assist and help resolve the issue with the auctioneer. Our Support Team works hard to ensure buyers receive the guidance they need, and it’s great to know the outcome was positive for you.
If you ever need further assistance, we’re here to help.
Best regards,
The i-bidder Team
Absolutely Disgusting Mouldy…
Absolutely Disgusting Mouldy Smeg Kettles!!! To say I am angry would be an understatement. Avoid at all cost. I hope Smeg sees this and interject to avoid sullying their reputation from whoever is selling these filthy items from their brand.
DO NOT BUY ANY SMEG KETTLES or any appliance FROM this site. This would be the last time im using this auction site. I spent almost £800 and Purchased 17 of the Smeg kettles intending to use for an air bnb business. I have never been so disgusted and shocked to see an item.
I wept after opening all of them and started coughing, runny nose, getting shortness of breath and hyperventilating because of exposure to the accumulated moulds in the kettles. I will be filing a lawsuit because nobody should be subjected to the exposure of accumulated mould in kettles which causes such terrible health effects. I had to run to the chemist to buy medication and I was told it was the exposure to the mould in these kettles. This is the same mould exposure which killed the little boy Awaab which is now made into law - “Awaabs law” And to see an auction site selling these mouldy stuff is absolutely horrendous.
Very thick black mould had formed inside these kettles, and on the wires. It is inhumane to even consider putting such filthy, health hazardous and disgusting items anywhere near humans.
It appears these kettles were picked from a landfill by people looking to make quick money at an auction sale; it defies all moral integrity for anyone to consider selling these. I have videoed and documented. Should this be taken before a judge in a court of law or for the local council’ Trading standards or Environment agency to see, they’ll close this site and start investigating whoever is selling these. Absolutely disgusting to treat people hoping to get good items to use only to expose them to health hazardous mouldy, filthy & rusted kettles.
All 17 Smeg kettles had Black mould inside, with broken tops , dented, broken covers, limescaled, paint peeling off, burnt inside etc. and the awful smell emanating once you open them; I could go on and on about the state these disgusting kettles were in. I chucked all of them in the skip on the site after picking them but then thought I would need them for any legal action as evidence.
Where are your morals and integrity supreme auctions, are you so money hungry that you’d risk people’s health with these hazardous, mouldy and filthy items????
I need a response, and these items must be pulled from your site asap!!! I will be reporting to trading standards and the correct agency as well as any regulator that regulates auctions.
These items are not fit for use or purpose . This has been brought to your attention now and I can see similar rhetoric of complaints in the other reviews on here ; you have a duty to act before a class lawsuit action is taken against you should you continue to sell these items considering the state they’re in.
I really need an answer and a response and my money back. I signed up to buy an item, not to purchase a health hazard.
November 13, 2025
Unprompted review
Reply from i-bidder.com
Hi Beth,
Thank you for taking the time to share this, and we’re very sorry to hear about what you experienced. From your description—receiving multiple kettles in unsafe condition, including mould, damage, and signs of misuse—we understand how distressing and unacceptable this must have felt, especially given the impact on your health and the amount you invested.
We want to clarify that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items, and the auctioneer is responsible for accurately describing the condition of their lots, handling after-sale queries, and ensuring items are suitable for sale. We do not hold or inspect any items ourselves.
We’ve logged your feedback internally, and we strongly encourage you to contact our Customer Support team so we can review this matter directly with the auctioneer.
📩 customersupport@i-bidder.com
Thank you again for raising this. We take concerns about item condition seriously and appreciate you bringing this to our attention.
Best regards,
The i-bidder Team
Do not buy from these cowboys……
Do not buy from these cowboys… absolutely disgusting what they have done … spent nearly 600 pound on Smeg stuff … it came unboxed they were all damaged goods that people had returned… the 3 kettles were full of limescale scratched and dirty…. I put water in one just to test for curiosity and it tripped my electricity… The 2 toasters had crumbs in and buttons broken. At no point on the listing or description did it say that these products were used or second hand… the pictures showed a brand new kettle and toaster… I payed 120 pound for a broken toaster, you couldn’t write it absolutelyShocking , when I called to tell them what I had received they were not interested told me that they were sold as seen they were unchecked …. It didn’t state on the listing or description that the products were second hand… Shame on you ripping people off, hopefully my bank will sort it if not I’m stuck with a load of stuff that’s dangerous and fit for the bin , I’ve got a 5 year old delonghi kettle that’s a million times in better condition than the rubbish I have just received, I’m so angry that people can get away with this
November 11, 2025
Unprompted review
Reply from i-bidder.com
Hi Miss B,
Thank you for sharing your experience, and we’re very sorry to hear about the condition of the items you received and the frustration this has caused. From what you’ve described—items arriving used, damaged, and not matching the listing photos—we completely understand why you’re upset.
Please note that i-bidder.com is an online platform, and the auctioneer is responsible for creating listings, describing items accurately, and managing collections and after-sale queries. This includes specifying whether items are new, used, or untested. We do not handle or inspect any items ourselves.
We’ve logged your feedback internally and strongly encourage you to contact our Customer Support team so we can review this further with the auctioneer.
📩 customersupport@i-bidder.com
Thank you again for bringing this to our attention.
Best regards,
The i-bidder Team
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