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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of products received, frequently reporting items as broken, incomplete, or not as described, especially concerning vehicles and pallets of goods. Customers also expressed significant frustration with pricing, citing numerous hidden fees and additional charges that substantially increased the final cost beyond the initial bid. Some people were dissatisfied with the service, mentioning difficulties with registration and issues with item fulfillment or discrepancies in item descriptions. Reviewers also found the website ambiguous, particularly regarding terms and conditions and additional fees, which were often not clearly visible.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. Many reviewers report receiving items that... See more

Website

Users describe ambiguous interactions with the website. While some consumers appreciate the platform for... See more

Price

Clients share negative opinions on price, consistently reporting excessive and unreasonable costs. Many... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Quality

Customers had negative experiences with quality. Many reviewers reported receiving broken, damaged, or used... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Difficult to deal with and terms and conditions partly hidden purchased an item for £250 and ended up with fees totalling over £800. So be careful, I have not been treated with contempt like this befo... See more

Rated 2 out of 5 stars

I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platfo... See more

Company replied

Rated 1 out of 5 stars

Be careful everyone if you’re buying a… Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to qui... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

Information provided by various external sources

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

622 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Be careful everyone if you’re buying a…

Be careful everyone if you’re buying a vehicle from this auction, make sure you read the times and conditions because they some hidden cost could add up to quite a lot. This is probably the worst auction to buy a car from and the hidden fees are extremely high I would definitely not recommend anyone to buy it from here

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

This company gives online auctions a bad name

Supreme auctions Sheffield, This company gives online auctions a bad name, I live approx 200 miles away so am unlikely to view lots before auction, I like lots of other bidders rely on the description and online photographs of the lots we wish to bid on, however this auction company contrives to display pictures of the lots they call stock photos which is not what you will get if you win any lot, it has happened a few times to me as a regular bidder, they show lots with batteries and chargers but you will get only bare units, which is misrepresentation of the lots, which is very bad business and possibly illegal. I will be reporting them to trading standards for this shoddy practice.
I camplained to their customer services which was a waste of time as they told me to read their terms of reference, which I have done a few times, all it says is that there may be parts missing with the lot, however the point being you bid on what you see in their photos as they present them. It is such a shock when you bid on an item you believe you see and all you get sent is junk.
Auctioneer users beware of this company and its shoddy practices.
How Ibidder allows this to happen is beyond me.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Be careful of this website

Be careful of this website! They have all the bidders hidden( which is not transparent because you don’t know who is bidding against you) and on any action they have back people that they constantly bidding to rise up the price where actually they want to be on the time of action which is not legat at all

November 25, 2024
Unprompted review
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Rated 1 out of 5 stars

I bought two items in the past two…

I bought two items in the past two months. The first item was advertised as three pieces, but only one was given to me. Secondly, I purchased a chainsaw machine. I was also sent a grass trimmer, which was also advertised, but no one bid for it. I don't think you should be bidding online without seeing the item. There may be more to their business model than what meets the eye.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

I won two auctions on the 7th Nov paid…

I won two auctions on the 7th Nov paid £96 for delivery on the 10th Nov today is the 4th Dec i have still not received my items even after numerous calls and emails to supreme auctions and to dbl the courier company i am still waiting they have not contacted i have to keep chasing them up last time i spoke to someone at supreme auctions she was not courteous or understanding at all and she put the phone whilst i was still talking

November 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Scrap cars for auction

I ve buy it a car ..was all around scratch it..broked bumper..two door deep scratch.same side the mirror scratch it..and the engine make noise..need change the chain belt..for one BMW 320i..2010 ..Ive payed £980..and for late payment about two hours another £530.. together £1510...for a scrap car..it's a shame for scrap cars..for fix engine it is £583 only parts plus £1200 handjobe

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

Scammer item for £1600 worst £100

Getting an item for £1600 worst £100 very bad + they threatened me on the phone if I’m not paying for the item is gonna be legal action what a joke those people and sending the second invoice after you pay the first one so no option I have to pay it I noticed discrepancies in the item descriptions versus the actual products received. It felt misleading, and I was left feeling frustrated and taken advantage of. Transparency is crucial in any auction setting, and I expected better from a service of this nature.

I urge Cambridge auctions to contact me directly to discuss my concerns and hopefully resolve these issues. I believe that open dialogue could lead to improvements that benefit all users in the future.
Overall, my experience was far from satisfactory, and I would caution potential bidders to proceed with caution

October 30, 2024
Unprompted review
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Rated 1 out of 5 stars

This company it's fraud

This company it's fraud
100 x NEW PACKAGED ASSORTED SWIM & UNDERWEAR MAY INCLUDE BRAND SUCH AS WONDERBRA, BOUX AVENUE, ANN SUMMERS, CONFITEX, SPANX, FIGLEAVES, POUR MOI, MIRACLE SUITS, SEA FOLLY, CURVY KATE, TRIUMPH, BERLEI, MAGISCULPT, PANACHE, CALVIN KLEIN, PLAYTEX, MAIDENFORM, SLOGGI & MORE. EACH ITEM HAS AN ORIGINAL RRP OF BETWEEN £10 - £80. We estimate that each lot has an approximate RRP value of circa £3,500. All stock is sealed and new. You will receive a mix of styles, sizes, and brands. We cannot guarantee which brands or styles you will receive.
And I recevied 50 psc to same style swim top unbranded and 50 psc to same swimsuit but abnormal big size bikini unbranded too it's no mix it's china shit

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

i-bidder.com - Scam Platform! Stay Away!

I recently fell victim a scam orchestrated through i-bidder.com. I won auction lot #84349

Title:

2004 Atlas Copco XASM 286 diesel screw compressor, fast tow, 4 cylinder Mercedes turbo engine

--> Google the Title and you find the original lot on eBay.

My advice: Steer clear of i-bidder.com!

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

Keep well away. !!!!!!!!!

I gave them 1 star as you can’t give zero. Sold as returns of mainly clothing and shoes. Nothing in the boxes was clothing and nothing was unknown. All the goods had been removed from original packaging and placed into other packets. Lots of very broken glass. Do yourself a favour and stay well away from these con men.

October 15, 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

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Rated 1 out of 5 stars

Scam of the century

It's clear that ibidder doesn't care who they have selling on their platform. For example;
SUPREME AUCTIONS
I feel a sense of responsibility in making people aware of this aution/scam. I look at using Supreme Auctions like playing Russian roulette with your money. Your taking a big gamble. They advertise there lots looking like they came straight from the factory, when in fact nearly all of their items are rejects and returns. I, like many others seen this aution as a ligit fair place to buy quality items, to be fair it look inviting. Don't be conned, if your very very lucky it might work but be prepared for the item to be in bits,dirty and none functioning and not in the originalbox or packaging. There policy is we can't help if you buy from us, as it states their items may be missing parts,not working, faulty or not even the item advertised. I have proof of this. So think again if your thinking of grabbing a bargain for family, friends or making a profit selling it on. Another reason to stay clear, their shipping cost are outrageously expensive. Their phone helpline needs help, all complaints will be passed on or disregarded unless you push them, only to receive an email basically saying they can't help you. The Volume of sales makes this scam work. Ibidder send an automated message and follow nothing up, other than covering their scam clients. Take care of your pennies, there are a lot more Auctions out there that are open and honest. Take care and good luck

October 1, 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

Rated 5 out of 5 stars

Transparent, honest and highest client experiences in the industry

Kingsland Auctions: Quite possibly the most honest auction with transparency in goods description. A very capable and hardworking bunch of individuals (Aaron, James, Karen ... to name but a few) make for a high level of customer experience. Highly recommended auctioneer

October 4, 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for your review! We're absolutely thrilled that you're loving our platform and the auctioneers we work with.

We hope you keep exploring and enjoying everything i-bidder.com has to offer.

Best Wishes,
The i-bidder Team

Rated 1 out of 5 stars

Don’t trust this website

I bid for a car, I booked appointment to go and viewing, they keep telling me we will call you back. After they said that I have win the bid, I should pay deposit and they will let me view the car. After I paid deposit of £1,500 to Select Assets
Limited. They never allow me to view and didn’t refund back my money

September 10, 2024
Unprompted review
i-bidder.com logo

Reply from i-bidder.com

Thank you so much for taking the time to share your thoughts about i-bidder.com.

We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.

Please keep in mind that i-bidder.com is an online platform that allows auctioneers to showcase and sell their items to bidders from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@i-bidder.com and they will go above and beyond to assist you.

Sending you our best wishes,
The i-bidder.com team

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