i2i Recruitment Reviews 

143
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and maintaining constant communication throughout the entire job search journey. Reviewers appreciate the professional and proactive approach, noting that representatives always put people first and make the process engaging. People note that the team takes ample time to deeply understand individual skills, career goals, and background experiences. Consumers are also extremely happy with how quickly suitable opportunities are found, offering wonderful advice prior to interviews. The overall recruitment process is described as a smooth and positive journey leading to fantastic new roles.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting an incredibly proactive, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast replies and... See more

Service

Consumers find service to be exceptionally positive, praising the team for being super efficient and quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly can’t fault them, Rich and Jade have been amazing since day one. Constantly reaching out to have a chat and making sure you’re happy even when jobs might not be coming around. Super persona... See more

Company replied

Rated 5 out of 5 stars

I highly rated i2i while they helped me find a new job - The onboarding process with Ella was very smooth, she then referred me to her colleague Charlie to ensure they had an accurate picture of what... See more

Company replied

Rated 5 out of 5 stars

The team were very helpful and engaging. I had multiple recruiters reach out. They spent time understanding me as a person and my experience. Re-assured me that there is work out the coming into... See more

Company replied

Rated 5 out of 5 stars

Ellie was incredible. I've never been through a recruitment company before but Ellie spoke to my new employer and me so regularly it meant we managed to find the perfect role for me. I couldn't b... See more

Company replied


Company details

  1. Recruitment Service
  2. also in
  3. Employment Consultant
  4. Employment Search Service
  5. Recruiter
  6. Temp Agency

Written by the company

For 20 years, we've been established in our community, and we're now proudly certified as a B Corp. We balance profit with purpose, delivering the highest standards of social and environmental accountability. Our personal approach helps businesses and people thrive, driven by a commitment to exceed expectations. Behind every job spec is a company, and behind every CV is a person. It's in our DNA - it's i2i.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(143)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend!

Big shoutout to Ellie, Fran and the rest of the team! I first spoke to i2i Friday morning, and the following week I had 2 interviews, the week after that I had multiple job offers! They're super on it and made my job search 10x less stressful. Definitely recommend!

July 18, 2025
Unprompted review
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Reply from i2i Recruitment

Thank you for the lovely review, we're so pleased to hear how fast and efficient the whole process was! Wishing you all the best in your new role! - Team i2i 🧡

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Rated 5 out of 5 stars

Cat has been Great!

Cat has been fantastic with me from day 1! She was so friendly right from my first call up until a job offer. I would highly recommend Cat for anyone using i2i, she really is top of her game and will bend over backwards to make sure her people get the opportunity they are looking for !

Thank you so much Cat!

July 22, 2025
Unprompted review
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Reply from i2i Recruitment

Hi Jay, this is such a wonderful review and Cat is chuffed to bits! We wish you the very best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Very helpful

Very helpful, helped me find the job that I wanted and helped me secure the spot👌🏽

July 22, 2025
Unprompted review
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Reply from i2i Recruitment

Thanks for the great review Maciek. All the best in your new role! - Team i2i 🧡

Rated 1 out of 5 stars

Poor to the extent of rude communications

I was called by this group as a match for potential opportunities, a meeting was set up for one opportunity to which the consultant was off ill, spoke with another who offered up another / different opportunity during the meeting. After the welcome speech of "they are a different type of recruitment group as you never know where a candidate may end up, communication is of the upmost', seems to have failed. After waiting for quite sometime, I have left email requests for updates with no response (from a manager no less, great example to set), therefore if you are putting your company's interest in the hands of this group, I would clandestinely test them out first from the candidate side to check value for money. I don't get ignored in other industries, I value communication, and certainly do not ignore others, needless to say, I shall not be recommending this group to my wider network nor using them.
As a note for improvement moving forward, recruitment agencies should remember, they get paid off the backs of other peoples experience and industry value, not the other way around... have some manners, this is a key example of how one employee not doing their job / over-egging their self importance can bring down what was, a company round good rating...

July 7, 2025
Unprompted review
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Reply from i2i Recruitment

Hi Stuart, we are disappointed to hear about your experience at i2i Recruitment. I'd be happy to discuss this further to understand your experience. Please, if you'd like to, email me; max@i2irecruitment.co.uk or give us a call on 01242 771 021 and we can have a discussion. - Max

Rated 5 out of 5 stars

I2I help me through to get my dream…

I2I help me through to get my dream job.
Alison always give me the information that I need or the answer to any my questions.

It was a good experience, i am very thankful for that.

August 22, 2024
Unprompted review
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Reply from i2i Recruitment

Thank you for the lovely review Carmen. Alison is over the moon for you. Wishing you all the best with your new role - Team i2i 🧡

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Rated 5 out of 5 stars

Highly recommended 5***

I had been made redundant after 22 years, so I didn’t know what to expect. However, after approaching i2i I felt so welcome and reassured. Cat was a godsend and walked me through the whole process. As soon as a suitable position became available she called, and again was there every step of the way. My interview went well and I got the job! 😁 I am now looking forward to the next chapter. I can’t thank you enough i2i x

July 16, 2025
Unprompted review
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Reply from i2i Recruitment

Lisa this is such a wonderful review to receive! Cat is over the moon for you and we all wish you the very best with your next exciting chapter! - Team i2i 🧡

Rated 5 out of 5 stars

Highly recommended recruitment agency

The agents and office staff are extremely helpful, responsive and always quick to assist, including circumstances where little notice can be provided. They have consistently supplied high-quality candidates, both permanent and temporary who are a great fit for our requirements. Highly recommended.

July 8, 2025
Unprompted review
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Reply from i2i Recruitment

Thank you for taking the time to write such a lovely review Jenny. Our service is what we pride ourselves in, and it's lovely to hear that our service aligned with your business requirements. We're always here for any hiring needs. - Team i2i 🧡

Rated 5 out of 5 stars

Fantastic and supportive Recruitment Agency

I2i have been absolutely fantastic with finding me jobs to apply for. Everyone on the Cheltenham team has been really supporting and encouraging. This is my first venture outside of hospitality and they have all made me feel so much more confident than I ever have done about my skillset and how it could be best utilised. Special thank you to Cat Marshall and Alicia Jones who have been my contacts Throughout my applications. Sadly I wasn’t able to secure the position I applied for with Alicia but she was still incredibly helpful and supportive across the whole process. Luckily I was able to secure a position that I applied for with Cat and again she was nothing but supportive and encouraging throughout the whole process. I wouldn’t have got my new position without her help.

July 9, 2025
Unprompted review
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Reply from i2i Recruitment

Alex, this is such a heart-warming review! We know how daunting and difficult it can be to leave hospitality, and to hear just how much the support from i2i benefited your job search is fantastic. We wish you all the best in your new exciting role! - Team i2i 🧡

Rated 5 out of 5 stars

I worked with both Fran and Georgie

I worked with both Fran and Georgie at I2I. This is the 2nd time I’ve used this recruiter and I am again so glad that Fran kept me in her mind for all the right things!
It’s a tough time right now, and you need upbeat thoughtful people on your side!

July 1, 2025
Unprompted review
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Reply from i2i Recruitment

Hannah this review has made our day! It's so lovely to hear and we are over the moon for you! Wishing you all the best - Team i2i 🧡

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Rated 5 out of 5 stars

journey to success with i2i Recruitment

Thanks to i2i Recruitment, i have successfully been accepted for a job with a rapidly expanding global insurance company. was given end-to-end support throughout recruitment process. i2i Recruitment proved very informative and provided excellent support with interview prep. They called me before both interviews for readying me, provided a pack for interview prep, listed all relevant competencies for interview prep, updated me regularly, provided pointers and helped with concerns i had. Great encouragement provided by i2i Recruitment. A million thanks to i2i recruitment. Very thankful to i21 recruitment and highly recommend.

June 25, 2025
Unprompted review
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Reply from i2i Recruitment

Thank you for taking the time to write such a wonderful and thoughtful review Rachel. It's reviews like this that make us smile from ear to ear and we are over the moon for you. We wish the very best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Ellie did an amazing job throughout the…

Ellie did an amazing job throughout the entire process, making sure to keep me up to date and helped me with everything I could have asked for!

June 20, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the lovely review! We wish you all the best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Fran has genuinely been amazing been…

Fran has genuinely been amazing been consistently checking up on me with my job process!! Secured me a job within a week and helped me so so much 100% recommend :)

Chantelle x

June 18, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the wonderful review Jean. Fran is super happy for you. We wish you all the best with your new role! - Team i2i 🧡

Rated 5 out of 5 stars

i2i Recruitment - Give them a call!

I called the team at i2i and spoke to 3 friendly consultants who listened carefully to what I was looking for. I ended up dealing with Cat and she was helpful, kind, enthusiastic and encouraging. She helped me find a suitable role in less than a week! Would highly recommend i2i Recruitment to anyone looking for a new role

May 29, 2025
Unprompted review
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Reply from i2i Recruitment

Thank you Luke for the kind words and lovely review. Cat is thrilled for you. We wish you call the best in your new role! - Team i2i 🧡

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Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Cat as my recruiter. Her communication throughout the entire process was absolutely fantastic. She kept me regularly updated on the progress of my application and was always quick to respond to any questions I had. It really made a difference knowing where things stood every step of the way. Her transparency and professionalism approach made the whole experience smooth. Thank you again Cat!

June 12, 2025
Unprompted review
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Reply from i2i Recruitment

This is truly one of the best reviews Jacob. Thank you for taking the time to post it. Cat is over the moon! Wishing you all the best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Recommend

I2I and Alicia in particular were fantastic in helping me find my new role, great, non pushy and supportive recruitment firm!

June 13, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the great review Tom. This is something i2i really prides itself in! Wishing you all the best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Outstanding service

The comitement, the support, all of it was absolutely amazing. It took less than two weeks for super star Ellie to find me the perfect job.

June 11, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the lovely review Alexandra! Ellie is over the moon and couldn't be happier for you. Wishing you all the best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Fran was absolutely lovely

Fran was absolutely lovely. After the first call Fran suggested a job for me, slightly out of my comfort zone but still went for the interview. I’m so glad I did as I got the job after my first interview with I2I xx

June 3, 2025
Unprompted review
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Reply from i2i Recruitment

This is such a lovely review Zoe. Well done for going out of your comfort zone and congratulations on your new role! Wishing you all the best - Team i2i 🧡

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Rated 5 out of 5 stars

New Role

Elina was very helpful in finding me my new role. I couldn't be any more grateful for the effort she put in to secure the opportunity for me. Thank you

June 6, 2025
Unprompted review
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Reply from i2i Recruitment

Thank you for the lovely review Matthew. We wish you the very best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

Very amazing people and company

Very amazing people and company. Thank you Ellie and Alicia for your amazing support in helping me find my new role.

June 4, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the kind words Emmanuel. We wish you all the best in your new role! - Team i2i 🧡

Rated 5 out of 5 stars

5 stars

Alicia was absolutely brilliant from start to finish. She prepared me perfectly for the interviews by asking me relevant questions to ensure I knew the job requirements. I could not recommend Alicia more!!

June 2, 2025
Unprompted review
i2i Recruitment logo

Reply from i2i Recruitment

Thank you for the lovely review Liv. Alicia is super excited for you, and we are too! - Team i2i 🧡

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