We've been working with i90 for some time now, and they've consistently provided excellent IT support and solutions. Their team is knowledgeable, responsive, and always willing to go the extra mile to... See more
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We use James at i90 for our IT support and the main thing that's kept us with him is how quickly he responds. No chasing, no waiting days for an answer, he just gets back to you and deals with it. G... See more
Company replied
i90 are a fast reacting company who are always on hand to help no matter how big or small the problem. I would never use anyone else. Have recommended to friends and family, a great service, thank you... See more
Company replied
Absolute computer wiz! 5* service from day 1. No problem they can't fix. Highly recommend i90 Ltd.
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Company details
Written by the company
i90 is a Managed Service Provider based in the North East of England, delivering IT support and cloud solutions to small and medium businesses across the region. We handle the technology so our clients can focus on running their business. Our services cover managed IT support with proactive monitoring and maintenance, Microsoft 365 setup, migration and management, automated and encrypted cloud backup, hybrid backup and data recovery, endpoint protection, and strategic IT consultancy. We are a Microsoft Partner, Cyber Essentials certified and ICO registered, and all client data is handled to UK GDPR standards. What makes us different is how support actually feels. There are no call centres and no ticket queues that vanish into the void. You speak directly to the engineer who fixes your problem, with an average response time of under 30 minutes during business hours. We explain everything in plain English, with no jargon and no invoices you cannot decode. We also run our own AI-powered helpdesk, built entirely in-house, which triages issues instantly and suggests fixes around the clock, with a real engineer always behind every ticket. Whether you need day-to-day IT support, cloud infrastructure, or guidance on certifications like Cyber Essentials, we would be delighted to help. Visit i90.uk or call 0330 043 1901.
Contact info
Meadowfield House, Whitehall Lane, DH8 7TA, Iveston, United Kingdom
- 0330 043 1901
- hello@i90.uk
- i90.uk
4.7
Excellent
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Absolute computer wiz! 5* service from day 1. No problem they can't fix. Highly recommend i90 Ltd.
July 29, 2026
Unprompted review
Reply from i90
Long may the run of fixable problems continue. You know where I am. Thanks for the 5 stars!
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Great IT company!
We've been working with i90 for some time now, and they've consistently provided excellent IT support and solutions. Their team is knowledgeable, responsive, and always willing to go the extra mile to resolve issues quickly. We highly recommend i90 to any business looking for a trusted IT partner.
July 29, 2026
Unprompted review
Reply from i90
Thanks, that genuinely means a lot.
We've enjoyed our short time working with you and the team, and knowing that the support has made things easier day to day is exactly what we're aiming for.
Outstanding IT Support from James
James was fantastic! He resolved my software issue quickly and professionally. He was knowledgeable, friendly, and efficient. I highly recommend James for anyone needing IT support
July 21, 2026
Unprompted review
Reply from i90
Thank you so much for this fantastic review. It really means a lot and we are always happy to help.
Excellent response times
July 16, 2026
Unprompted review
Reply from i90
Thanks Mike. Till the next time!
Outstanding IT Company
Outstanding IT Company!
Very professional and knowledgeable and always quick to respond to any IT problems we have.
I would highly recommend to anyone looking for a reliable IT Company.
July 15, 2026
Unprompted review
Reply from i90
What a fab review, thanks Jo! Pleased we managed to sort your emails out earlier - any more problems please let us know.
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Great Fast Service
i90 are a fast reacting company who are always on hand to help no matter how big or small the problem. I would never use anyone else. Have recommended to friends and family, a great service, thank you.
July 14, 2026
Unprompted review
Reply from i90
Thank you so much for your kind words - it truly means the world to us that you trust i90 enough to recommend us to your friends and family
Very responsive
Always very quick to respond, whether the job is big or small, or whether hardware or software related. Nothing is too much trouble.
July 14, 2026
Unprompted review
Reply from i90
Thanks Leah, we really appreciate the review and glad we managed to get your problems resolved this morning.
We use James at i90 for our IT support…
We use James at i90 for our IT support and the main thing that's kept us with him is how quickly he responds. No chasing, no waiting days for an answer, he just gets back to you and deals with it. Given how many other clients he must be juggling, that's not something you see often.
He's helped us out a few times where something behind the scenes could've caused problems for our own clients, and he sorted it before it became visible. His knowledge is broad, he's never once said "I don't know" when we've asked him something.
July 14, 2026
Unprompted review
Reply from i90
This is so kind, thank you! Fast response times are something we genuinely care about so it's great to know that's coming through. The behind the scenes stuff is often the most important work and we're glad we could keep things running smoothly for you and your clients. James will be chuffed to read this. 😊
Very prompt and efficient with the…
Very prompt and efficient with the issue resolved quickly.
June 4, 2021
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IT Guru
Have several years experience in using the services offered by i90.uk in both a professional & personal capacity for all IT requirements.
This morning I had an issue with Excel, sent a message & within moments they had connected to my laptop remotely & the problem was solved.
Would highly recommend this company for their prompt, efficient & cost effective solutions. They really are like having an onsite IT specialist.
March 1, 2021
Unprompted review
Reply from i90
Many thanks for the kind review and we are delighted that you are happy with our services. Many customers now outsource their IT to companies like us and we are grateful for your trust and custom.
i90 Service
I have used James from i90 a number of times and I feel confident I could recommend him 100%. In fact I have recommended him to other people and never had any negative feedback from them. And I will continue to use this company in the future. A very friendly easy going company to work with. Their response time is very quick and they have always been able to resolve anything I have ask them about.
March 1, 2021
Unprompted review
Reply from i90
We might be hundreds of miles apart but the the advancements of remote access and cloud services there isnt much that cant be done quicky and efficiently. Many thanks for the great review and as always it's a pleasure working with you.
Fantastic service
Fantastic service! I needed help getting access to Acaboom on my laptop and James was very fast and efficient and solved the problem straight away!!!
February 17, 2021
Reply from i90
Hi Kathryn. I just wanted to say thank you very much for the review. Our reputation of providing a 5* service is of paramount importance and it is really encouraging when customers leave us feedback.
I had a very good experience and all my…
I had a very good experience and all my problems were solved instantly with staff giving me a call to talk through the problem.
February 15, 2021
Reply from i90
Thank you very much for the 5* review and we are delighted to have been able to help.
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Issue resolved completely and very…
Issue resolved completely and very promptly. Excellent service. Highly recommended.
February 15, 2021
Reply from i90
Hi Sue, thanks so much for the review. We have found that IT response times have never been more important than now as we all face a change to the norm with working habits and staffing levels.
Prompt response to my query
Prompt response to my query. The answer was precise and resolved the issue.
February 9, 2021
Reply from i90
Sometimes we are asked to help for problems which only take 30 seconds to resolve but this doesnt make them any less important. Response time is key for an IT Support company and we do the best we can to always ensure a prompt reply.
Computer connectivity issues working remotely
Working from remotely from the office, i90 responded to my request for assistance with computer connectivity issues, in a timely manner. End to end this was resolved within 24 hours. I've used i90, through work, for a few years now and have found them very approachable. They have always provided assistance in a non-patronising way.
February 9, 2021
Reply from i90
Thank you for taking the time to leave a review. Customer feedback is paramount to our success and we will always endeavour to exceed our customers expectations.
First class
First class, quick response to any query and prpblems always resolved.
February 1, 2021
Unprompted review
Reply from i90
Appreciate the feedback thanks Gavin. Always here when you need us.
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Excellent service
James is always reliable, friendly and efficient, I can’t praise the service he provides enough.
February 1, 2021
Unprompted review
Reply from i90
Hey Emma, thanks for the review. Sage and Sage Payroll can be tricky sometimes and we are delighted that the backup systems we have in place were able to help get you access again quickly.
Windows issues
James was able to help me solve Windows issues I was experiencing with my laptop. He managed to solve this quickly and seamlessly by remoting in. I would highly recommend his services.
February 1, 2021
Unprompted review
Reply from i90
Thanks for the review Richard. With ongoing improvements in remote support we can offer almost instanteous response times and the majority of our support cases are resolved first time.
Very good and very reliable
Very good and very reliable, we are very happy with the services provided by i90
February 1, 2021
Reply from i90
Much appreciated, thanks for the 5 star review.
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